Mission Tile West

If you’re looking for a tile store with excellent customer service, a wide range of options and quality products, look no further. Chris Campos (and crew) have helped me for years and have made my life easier and more beautiful. (with tile of course)
Thank you Mission Tile West!

There are certainly less expensive places to buy tile than Mission Tile. You could certainly go to North Hollywood, or even Home Depot, but then you’d miss out on the fantastic customer service, selection and design help from a more «artisan» store like this one.
I’ve been using Mission Tile for my tile needs for several years, and Chris in particular. He is very knowledgable, doesn’t try to upset, and has great design ideas to boot.
Highly recommended.

Both experiences I’ve had here (about 4 years ago, and recently) have been fantastic. Service is above and beyond — when the slabs we wanted were out of stock, they went out of their way to help us track them down someone else. Fantastic selection. And did I mention how great the service is? Would highly recommend to anyone.

We walked in and saw three sales reps, all sitting at the desk, and not one looked up to say hi or offer to help. We ended up looking at tiles ourselves. They had a wide selection, but lack organization. It was a pain to browse tiles after tiles, as they were heavy to pull out and put back. They were stacked back to back, and in no way could we had flipped through like pages in a book. Eventually, it was too much trouble and we left.

The key to the tile buying experience is a helpful and knowledgeable salesperson and Chris is the man ! After literally struggling for over a week with another tile store (and getting the complete run around), I decided to venture out to find a more reliable resource and discovered Mission Tile West. Chris did exactly what he told me he would do within the time frame we agreed to. Today I reviewed the samples, made a selection, placed the order and had time for lunch. Whew !

I have been to this store twice and each time I was amazed at the customer service and the quality and selection of tiles that they offer. In particular, Alex was wonderful! He helped me tremendously.

I have say the selection is great. The service is very good. My wife and me had to select tile for our master and kids baths. The sales person patiently helped us pick out all our material and drew the tile layout for the areas. I really wasn’t expecting that. I’m really impressed by it. The prices are ok but I shopped a bit and got better pricing else were. I called back and got them to price match a couple items. I ‘m happy with the end result. More importantly my wife is happy. Our kitchen is next once we recover for this part of our project.

Love the service and the wide variety! They when beyond what I expected.
Had I known before, I would have done the rest of my properties with them.
They always have what I’m looking for, they have soo much options that you’ll be tempted to go beyond your means.
Oh! And you do need to make appointment., and they have parking.

I was really blown away with their great selection and unique tile when I first walked in. Then I got the pricing and it is completely ridiculous compared to other tile places. However, I looked elsewhere and unfortunately, they are the only ones that had exactly what I was looking for and I got tired of shopping around so I went with them. Luckily they gave me a discount since I’m working with a contractor that uses them quite frequently, so that made me feel a little better. UNTIL, I called to say I was going to come pick up the tile the day AFTER they told me it would be ready, and was informed that it would be 5 days late. Not only that, but I have to pick it up at the Pasadena location which is completely inconvenient since I ordered it at the Santa Monica location. And they were not apologetic about any of it, or offered any solution or compensation for my inconvenience. And this is after spending $ 2,000 on tile for 2 bathrooms! This is totally setting back my project and is a huge inconvenience to all parties involved. I will never recommend or use this place again.

Expensive and I could get tile cheaper elsewhere, but I like the service here. They have a very nice staff and a good selection of tiles and they are displayed well for me to get ideas. As a designer, this is a big plus. Parking can be difficult, but they have a small loading area at the back, so you can easily pick up your tiles or have your tile contractor pick them up.
Expect to pay top dollar for tile here, but the great customer service makes up for it.

Tom and all of the staff at Mission Tile West are incredible. They truly love what they do and go out of their way to make sure your tile vision is made a reality. And if you don’t know where to start they will patiently walk you through the steps. Above all else, shopping at Mission Tile West gives you peace of mind more so than any other tile shop. You need to go visit their showroom in Santa Monica. Call and make an appointment first.

Mission Tile has a great collection of products, but for trustworthy responsible human interactions, shop anywhere else: Ann Sacks Tile, Walker Zanger or even Home Expo which carries some of the same stuff but a lot cheaper. They flubbed my first order 3 times, each time sending me something that did not match the showroom sample. Giving them a second chance (was I crazy?) they shipped an order that did not match. I refused the tile, they kept the money, and profiteered off of the deal. That’s not how you do business. Frankly I think it”s high time we hold businesses and the people behind them responsible. So do yourself a favor and shop anywhere else, unless you enjoy not having calls returned and substandard human interactions.”