Performance Bicycle

So we had a great experience with JP at Performance cycles in Santa Monica. His experience and expertise landed my husband a bike that was great for his needs and my option of a hybrid was so suitable for me. Furthering discounts for items in the store from a 30% rebate was a big added bonus. Thanks for the service.

Very happy with my new Fuji supreme 3.0 and the service from JP. Came in thinking I wanted the Fuji finest 1.0 but then realized that disk breaks may not be necessary for my rides and that I could get a little more in terms of components and frame with the supreme. Overall had a great experience and it doesn’t hurt that they had a great sale going on and free lifetime tune-​ups!

This place is so legit. Great sale going on and we bought several things. We also went in for a repair and the guy helping us was super friendly and helpful. Even gave us a certain repair service without charging us, hacking off a piece of my wife’s carbon fiber seat no charge. The guy at the register was really nice, giving us the Unilocal deal for two items we bought, even though one was barely outside the parameters of the deal. I know it’s not local but being so friendly and having such good prices, it’s hard to not like em.

Great staff! Jacob, Sergio, and Marc! Lots of patience, specially with an amateur like me. Thank you guys!

I bought my bike from here two years ago and rarely go to another bike store. Amazing service and extremely knowledgeable whether it be tailoring a bike purchase to your preferences, advising on accessories based in your needs, and helping out with repairs when your in a jam. I had my bike seat stolen and they were extremely accommodating with helping me get the replacement parts I needed hassle free, especially Jacob. They also provided tips on bike safety (I’m a novice bike rider). Would definitely recommend you choose them for your bike services.
If you are buying a bike the performance membership is an excellent deal, the 10% credit received in every purchase easily makes up the membership fee when you buy the bike and has singlehandedly paid for many of my accessories over the years.

We were serviced by different associates (can’t remember names) and had great attention by both. One time they were somewhat shorthanded but we still had competent service. The prices are generally at par with online merchants, and whenever this isn’t the case, they offered to price match. We’ll be back soon to check put the repairs department.
I’d recommend it

Customer experience oriented with a extra mile attitude !
Great service commanded by Liana Ruiz our host at the store with a proactive attitude she show us the spirit of the team members at the store, get things done and customer happiness. She help us to chose the right accessories of our new bicycles as if they were hers; without doubt we’ll come back here and also recommend it. It doesn’t matter if you come for a small item or get a new bike, we love the feeling of been taking care from the experts; thanks Liana to lead all your team to build happiness on your customers!

This place invented the word amazing they will take a look at your bike and if it is no big thing they will fix it. You can try out their best bikes and their equipment and accessories is second to none. Ask for Danny in service he is very knowledgable and really helped me. Great place and a great location.
Came in with Sergio store was closed they still helped me out

I’m new to the bicycle scene and I was helped by a woman named Brandi (Like the alcohol).
She went over all the areas of getting into biking that you should know, we practically went around the whole store. I learned so much from her and compiled my own list of things to get.
I couldn’t have done that if Brandi did not go above and beyond to supply my curiosity with her answers and explanations.
Even though I’m not prepared to buy anything because there wasn’t a bike in my size, I was able to learn a vast amount of bicycle information. I could not have compiled my list without Brandi and I feel prepared for breaking into the ride now and ready to purchase going down my list.

Jorge and Danny, you guys are the Best! Nothing is impossible with these guys.
I’ve known Jorge for about 10 years now and Danny about 5 or so. Jorge never disappoint me on my bikes. Last night, I went there to shop for a new bike, Sergio was on top of his game, Very patience and so helpful. What a great Team.

I consider myself to be a regular here. They have some of the best prices in town on accessories and service. I’ve found everyone to be very friendly and helpful from the manager to the mechanics. They’ve gone out of their way to help me out and I really appreciate that and that is the reason I come back.
I love that they have free parking in the basement and are conveniently located on Wilshire Blvd. I also like that you can choose to buy on their website or in the store and the website tells you which stores have which items. Some people are bike snobs (not me) but if you need the basics you will be hard pressed to find better prices than performance. You also won’t find bike snobs like many of the other shops around town.

Had a great experience at performance bicycle at Santa Monica the staff is amazing and super nice Jacob and Sergio helped me out and I found everything I was looking for
Thanks so much you guys

I’m new to biking and rode my new Linus to Performance Bikes, which is right by my house. Danny was manning the repair shop. He was super nice and helpful, recommending and installing the best accessories for my new ride! I really appreciate customer service like this and highly recommend Danny for all of your bike repair/​upgrade needs!

Amazing experience at Performance with Jacob and Sergio. Very knowledgeable about in studio cycling shoes — had all the answers to my questions and found me some wonderful affordable shoes!

Danny was extremely helpful. I was trying to learn basic bike maintenance and he did a great job explaining things in a way I could understand. The other staff was helpful as well and I’m glad I bought my bike at place that has classes for tips and tools for a beginner like me.

Eriberto and Jacob were amazing!!! They were very attentive and fixed my son’s bike very quickly. Also, very professional and explained what we need to do, so the bike doesn’t brake again. Highly recommend both of them!

Nice staff. Jacob and Sergio Helped me with my seating pose & the light. Nice smile & Thanks!!! Will come back again with bike issue!

Best Service ever Even help me with 2 free parts, «just because they had it»
Sergio is very helpful
Jorge older Gent, is the top Pro on bikes, read about him in the L.A. time, Life is Short get the best bike service !

I’ve tried to bring my bike in on two occasions in the last year… but was turned away as they could not do a bike tune-​up in a timely matter. I was in a hurry today and wanted to drop my girlfriend’s bike off to have the seat changed (I had a new one for the replacement) they wanted $ 30.00!!! I was blown away! (I changed the seat myself on my break at work and it took me 4 minutes) when I asked how much a tune-​up and clean would be the mechanic told me $ 150.00! I’m am lost for words!
The shop has a lot of bikes but marginal on parts etc. it’s geared towards wealthy families in the Wilshire /​Montana area in Santa Monica. I will no longer go in this shop! If you are a family and you are intermediate cyclists and don’t want to go too far for bike maintenance shopping etc. and $ is not an issue… this is the shop for you!

Beware Jedi Knights on-​staff here!
The bike I wanted was a Diamondback Century 1. It was significantly discounted from $ 775 to $ 500 since that model was a 2015 and they wanted to make room for the 2016’s in January. They had only two sizes left– 52 and 56. We collectively agreed 52 would be the better option. I took it home and got a «cramped» feeling when I rode it around my ‘hood. The next day I went back to the store and they had no issues swapping-​out the bike for a 56. Sergio, was the bomb and went out-​of-​his way to make sure I was satisfied. I like this store for a few reasons:
— First they are local and do things around the community to promote riding. I know they get a lot of smack ’cause they are not mom-​and-​pop. But its rare I see mom and pop stores doing anything promote riding — -forget about free workshops.
— Second, their sales people know bikes… to an extremely high-​tier of knowledge. Stand back folks, these guys are jedi knights and know what they are talking about. Sheath your lightsabers, you’re in the presence of jedi masters.
— Third, my personal experience was A+. I worried all evening they would have issues swapping out the bike, however they were very understanding. They slightly hinted the 56 maybe too big, but said as long as I was comfortable and felt it was better fit that’s all that mattered. Sergio– was a model of customer service and showed superb leadership.
— The prices are very competitive vs. mom and pop and other big retailers. I spent $ 300 on a Trayls bike from Sports Authority that has given me nothing but problems. I should have came here first and bought a name brand bike. Other stores knock offs such as «Poseidon» road bikes but their prices are so inconsistent since multiple local shops are selling the same bike. One place was selling for $ 600 and another bike shop was selling the same bike for $ 500 on Craigslist. Its a big gamble for a name brand your not familiar with.
Right after i got my the size liked, I went rode 20 mile rise on the Santa Monica bike path. I am extremely satisfied with my experience.

I have been shopping at Performance Bike stores and Performance Online for many years. It’s a National Corporate Chain of Bike Stores based out of North Carolina.
Their old landlord on Broadway did them a favor of soon demolishing their old store because it was a depressing dungeon. This forced Corporate to find a new location and this place is like a Brentwood Mansion in comparison.
Inside, as you walk around – it’s the same old stuff though. Same displays, same flooring, same employees. They could have taken this opportunity to really fix this place up – but they went with bare bones – a reflection of their corporate leadership back east.
Over the years, I have purchased many accessories at Performance – in fact I upgraded my road bike to Dura-​Ace with them – something that would have been financially painful with other stores. They buy in volume, push suppliers for the lowest prices and pass it on where they can. They are the Walmart of bicycles and they put a crimp in the mom and pop bike shops that don’t have their purchasing power. They also brand a lot of their own cheaper stuff from Taiwan and China.
You won’t find big names like Giant, Specialized, or Trek here. You have to go to one of their authorized dealers. But you will also not find commissioned high pressure sales people here either like you do at those other dealers.
I have been cycling since I was a child and have purchased many a bike, clothing, and accessories at different places all over. If I was honestly advising a friend, I would tell them if they are looking for a new bike at 500 or less, sure, check out Performance, but not before you also look at Sports Chalet (nice bike dept), and REI – two other good quality stores for lower end bikes.
But if you are looking for a quality Mountain or Carbon road bike in the $ 1000+ range – this is not the place – for that. Spend a few weekends or days shopping at a Trek, Giant, Specialized etc. dealer. Preferably in a location where you can easily road test the bike, and at a store that will allow you to take it for an extended spin.
Never ever purchase a bike from the store that will not allow you to take it for an extended ride with proper ID. And walk away from any store where you are not getting along with the salesperson. And like trying on a pair of shoes, the bike should feel immediately comfortable the minute you get on it to ride after the seat height is adjusted. If the salesperson starts talking about all kind of other things that can be adjusted to make it fit – try another bike or another store. You can have a fitter fine tune a bike for you, but out of the box it has to feel right with minimal adjustments.
Some commissioned sales people in stores we all know here in Santa Monica, will convince a buyer that a bike fits them, because they don’t have the correct size in stock and don’t want to lose the sale. All bikes brands and models have different ergonomics just like all shoes feels different when you put them on – shop around and feel it out.
See you on the beach bike path…