Restoration Hardware Baby & Child

This store is pretty great. They have a good variety of gift items and the staff is really nice. The only problem is the long wait time to get things gift wrapped.

We love this store. Olivia was our concierge and we were extremely pleased with her and enjoy our shopping experience. The manager Luis was top notch. He surely knows how to provide an incredible shopping experience. We recommend this store highly and advise everybody to get the membership gray card. Awesome value.

Cool concept with awesome upcycled pieces but prices are high and a little pretentious. Came to browse, decent customer service.

It’s been a long while since I shopped 4^th Street Prom and so I was pleasantly surprised to find Restoration Hardware’s children store– which I later found was the only store of it’s kind in Southern California. If you don’t have kids– I highly suggest you at least take a peek because you’ll get inspired to do some redecorating at your own home. Well, at least I did!
The store as a whole utilized a lot of muted colors. The boys section was the only area where you saw pops of deeper hues. Upon walking in, you’re welcomed by a dreamy looking seating area. The bedroom furniture in the front was very girly with it’s canopy beds. As you continue to walk deeper into the building, you will walk through short hallways with little nursery rooms. Most of the spaces were small so it gives you a really good idea of what you could potentially fit into tight spaces.
The middle part of the building was dedicated to little boys. The design theme was very edgy cool. I loved the denim upholstery of the tufted sofas! A few pieces looked like they recycled materials from vintage luggage hardware to create a desk or nightstand. The colors and furniture definitely appeared more masculine compared to the dainty, lighter look of the girl’s collection.
As you walked through the back section of the store, you will notice some computers to the side which can be used to look up specific items. The two separate rooms there had a few clothing items and bath accessories for gifting (i.e. robes, towels). In the very last section lies what appeared to be a full size bed with a bed frame that looked like a little house! It was so adorable!
Last but not least… I have to talk about the bathroom. It was so stinking nice that it was annoying!!! It was decked out and perfect if you have a little baby– both the men’s and women’s restroom had changing tables.
Can’t wait to spend my hard earned pay checks at this place: D

I’m baffled as to how RH Baby & Child survives. Some of their products are outstanding — especially their gliders. But the service both at the store and on the phone — absolutely horrible. I visited the store twice recently to check out the gliders. I approached an associate and asked a question, she quickly gave a vague answer and then told me she «had other things to do» and ran off. If I’m about to drop over 1K on furniture that’s not the kind of service I expect. I returned months later to try out the glider again — I really, really don’t want to give them my money because of their poor return policies, service, etc, but this glider is one of the best I’ve tried. At this time I am noticeably pregnant (7 months), and I sit on the glider as I wait for my husband to meet me. There are no associates in the store around, but this isn’t a surprise to me. After a few minutes an associate approaches me and tells me that they’re closed, they just forgot to lock the door. I explain that my husband is only a minute or so away, can I show him the glider? And the associate smiles and says, «We’ll see you tomorrow…» Um, no you won’t. I’m officially turned off by this store and will enjoy spending my money elsewhere.

Can’t remember the name of the associate who helped me, name started with an S.
She was very unfaithful during our transaction and needless to say I feel very weary about going back to this store.
My father and I went to order my baby’s crib set which he and my mom were gifting (family tradition). The sales associate advised we could pay a 50% deposit and the remaining when it’s ready to ship. We told her were paying cash, she said that’s fine but she needs a credit card on file as back up which they wouldn’t charge. My father being very cautious was concerned and asked for another alternative. She said no very rudely and cancelled our transaction said she needs a cc on file to run a «authorization» but not a charge and that if we wanted our order placed we should bring cash in full. My father saw how distraught I was and gave the cc info.
WHAT A LIAR. she charged the credit card that same day, most probably to cash in on her commission, and every time we called to have them reverse the charge she would take the phone and say there’s nothing she can do. My order wasn’t set to ship for 4 months! She said if we void the charge that it would cancel our order.
To avoid any other delay we left it as is. Every other time I went to this store (for those of you shopping RH you know they have few locations especially for baby and child) she was rude and unwelcoming. Really? We spent $ 4000 I’d expect better customer service. So far no member of their staff has given me good service and I bought my crib, armoir, paint, sheet set, baby’s shower robe, and so much more from here spent thousands, referred 5 people who all bought their furniture sets and this was the service I got?
Thanks.

Santa Monica Store. Appalling customer service. Rude, disinterested and unhelpful. This is suppose to be a happy time… new babies… etc. Not a smile in the place. Don’t bother. Order online instead.

This isn’t a store it’s a showroom. When I walk into a store I want to walk out with what I bought. My mom and I went to this store 2 weekends ago to check out the play tents and canopy’s for my kids but I really wanted to pick up some sheets too. They didn’t even have the sheets! I mean seriously! They didn’t even show the tent in the store that I wanted to look at and nothing was available only to order. Every employee is walking around with their computers and ipads and going to the site to order for you. If I wanted to order online I could do it myself! It’s not even an internal order. Then to adjust a coupon or comp shipping they first charge you then have to call and get it corrected! Ridiculous! And on top of that your order confirmation comes in an hour or so later and you don’t even know if they placed they order correctly (which they DIDN’T) So after spending $ 700 between myself and my mom our orders were wrong!!! She didn’t even get the discount coupon pricing that she had! We could have done this online ourselves! What is the point of this store? Just close and go out of business because you’re not a store and it’s ridiculous!!!

Beautiful store with terrible service. We walked through every room in the store and were not once greeted or approached by an employee. I only saw one other customer in the store during the time we were there and I didn’t see anyone help her either. After 15 minutes we just decided to leave. There were clearly people working there but they seemed more interested in talking with one another than helping their customers.

I have just ordered entire nursery and Sholeh couldn’t be more helpful. I was on a phone with her numerous times and she was just amazing, caring and attentive. I couldn’t imagine how the furniture will look like in my room so she sent me power point presentation to help me visualize it. Whenever you shop over there ask for Sholeh and you won’t be disappointed! On a top of everything she has a great taste, so value her advise.

When I found out I was pregnant with baby #2, I decided to go to Restoration Hardware because I had received the catalogue and liked the overall look that they have. I thought that by going to the store, I would have the opportunity to see the product in person. Although, that is not the case.
It is very unfortunate that my husband and I decided to go with them for our second baby. For starters, do not expect to get any updates on your order. I should’ve read the reviews and believed it when I was ordering. Although, I gave them the benefit of the doubt. I do not understand why I need to constantly call to check up on a product, especially if it is being delayed. Finally my baby was 2 ½ months old when I received the product. I shouldn’t have ordered from them because it was too overpriced for what I got (not sure if this even real wood?), although because they were in my neighborhood I did want to give them my business. The delay and lack of communication when it comes to customer service made me really frustrated and will not be returning. Next time I will research more and take into account the reviews of other customers.

I came in here dressed kinda bummy (that’s how I like to dress most of the time. Sweats, a old t-​shirt with some nikes). My 13 year old son and I were greeted immediately and asked if we needed help. I told the lady I would let her know and we started walking around. I gotta say they were really nice and weren’t snooty at all. I am an account holder but I have yet to make a purchase. I actually came in the store to see the items in person that I had liked on the website. The only draw back was that they only have about 75% of their inventory on display, so I was unable to physically see all of what I had came in for. They lose a star for that.

Had to find a last minute present for my friend’s new born. I was so glad to get Yolanda! She was so kind and helpful. She took the time to show me so many options and I honestly felt good about my present. I wish other stores would have employees like Yolanda there, I would shop in stores as opposed to online a lot more often. Thanks Yolanda!

Don’t have the budget to purchase any of the adorable furniture from here. The pieces sure are dreamy. Customer service is polite. It’s been 2 years since we visited Santa Monica so I wanted to return to the store to see what other deliciously cute items they have, but to my disappointment, they have the exact same pieces in the front room. Exact same pieces and placement. So I guess they got it right and haven’t changed anything. But baby girl had a blast sitting in the chairs and playing in the canopy.

So basically I am the most indecisive person on the planet. I’m having my first baby and my mom took me to RH baby to pick out nursery furniture. Everything in there is soooo cute I was in heaven, but totally overwhelmed. The lady helping me (Yolanda) was literally the sweetest, most patient and KNOWLEDGEABLE designer! She talked me out of some really heinous purchases and helped me to design my dream nursery. I changed my mind about 10 times and she was soooo patient with me and my mom. Loved it. Thank you Yolanda and RH Baby!

This was my first time here and we literally just stopped by to see what it was about. We didn’t even know it was a furniture store until we stepped in and saw the beautiful cribs. This place truly gave me baby fever. I didn’t come here to buy anything but I was surprised that nobody approached us to ask if we were doing okay or if we had any questions. I don’t really know much about the prices as far as children’s furniture goes but I didn’t think it was that awfully expensive. With this said, I would prefer buying furniture from a store that actually has customer service.

Also, as an update, the unfriendly store clerk didn’t even take the item I purchased off the registry. What’s the point of those iPads anyway? So if you choose to purchase off the RH registry, make sure that they take it off so your pregnant pal doesn’t end up with multiples of the same thing.

First thing you need to know is that this is not a store, it is a showroom. They have little to no stock. I inquired about at least a half dozen items (small things like blankets, curtains, a mobile, etc) — not one was in stock. And they can’t order the items for you without still charging you the completely absorbent online shipping price. This «store» was utterly worthless.
Second, you should be aware that if you are ordering items online and you are silly enough to assume that all items in the color named «Petal» will match each other, as I did, you will be surprised. There are probably 6 shades of «Petal» so good luck matching them. When I took my mismatched items into the store, I asked the salesgirl how an online shopper was to know that they are ordering various colors with the same name and she explained «you can’t really… that’s why we encourage people to come into the store to look at everything in person».
So go into the store where they have no stock. To match colors for things you can’t order there. If I weren’t pregnant, I would have had a stiff drink after this excursion.

This place is where dreams are made and brought to life especially as it tailors to the baby world. As soon as you walk in you feel this essence of class and elegance. There is a serene feel of calm and each room is created to peek your visual senses of what an ideal baby & child room should look like. Each section of the halls has a different theme and it is surely a sight to see. I walked into every section of the rooms they classily displayed and each time I took away a beautiful idea to wish for in the future baby room I’d potentially create of my own. For now, it was all just eye candy to lure over and ultimately get ideas for my little nephew’s baby room, who’s expected to arrive in several months.
I loved their customized jewelry they sell towards the back of the store alongside the calming paint colors they display for purchase.
Bonus is they have a public bathroom in the back for all the mommy’s to be who might need a quick freshening up in the powder room while shopping for their babies.
All the staff are very friendly and super helpful!

Awesome place to check out when redecorating your kids room. Gives you plenty of idea on how to utilize space and the current trends.
I just go here most of the time to get some cool new things to put up on my boys room and my office!