Robert Joseph Andrews, MD

I went to Dr Andrews for a consultation December 22, 2014 for a voice issue. He was perfectly friendly and seems like an ok doctor, but no one could EVER go to him as a doctor in my opinion.
Here is what happened: As you sign in for your appointment you get a paper that says he does not take insurance. So the first question you ask is how much is this appointment going to cost. His front desk tells me the consultation is $ 250 which I say fine. I go to the appointment and Dr Andrews sees me for 10 minutes, does a scope of my throat and tells me I have a cyst and need surgery. There is never any mention that this scope was something that would be an additional charge for this appointment, nor any question of how much it would cost. He then tells me I need surgery and we have a short discussion of what the surgery would cost if I decided to proceed, but I was going to think about it. A few weeks later in January I receive a bill from his office for the $ 250 consult fee (what I had agreed to) plus a $ 1,325 charge for the scope. $ 1,325!!! 15 minutes total of his time, and no mention of any charge and he wants me to pay over $ 1000. I was in shock, so I call the office and they say they can adjust that charge down to $ 325 for the scope but thats it. I explain that this is a totally made up number and I should not be charged anything on top of the consult fee (which for 15 minutes of time is very high but of course I agreed to). They say they will check with Dr Andrews and get back to me. Then nothing for 4 months, until I get another bill for the same $ 575 total ($ 250 consult and $ 325 for the «discounted» scope fee). I call again, and the office says they will check with Dr Andrews… then again NO response for a month. So yesterday I called again and they said Dr Andrews says I owe the money.
To be Clear, if he had told me the cost of the scope I would have no problem, but to just charge me WHATEVER he wants for what he is doing is complete non-​sense and probably ILLEGAL.
NO ONE SHOULD EVER GO TO THIS DOCTOR. I can only imagine if I actually had surgery with this doctor. I would have no IDEA what the cost is and it would all be 100% out of pocket… I would be getting bills forever that I couldnt understand, or have any way to know what I was being charged for.
When you layer on how rude and unresponsive his staff /​billing people are, this is just not worth it. Find another ENT specialist in the area. There are plenty at UCLA that take insurance, won’t just make up bills and send them to you at their whim, and are responsive and responsible.
STAY AWAY.

Working in health care has allowed me to see lots of MDs in action, and Dr Andrews is one of the best out there.
He listens, is thorough, and he walks your through options making sure you pick a treatment that works for you. I really appreciate his conservative systematic approach.

Robert Andrews, M.D. is pure excellence when you are looking for an Ear, Nose and Throat specialist. I consider myself a sophisticated medical consumer and was immediately impressed with his professionalism, yet kind, thorough and informative manner. Dr. Andrews was recommended to me by another physician whose judgment I trust — –but he more than met my expectations. He is extremely knowledgeable and treats each patient with great respect. He is unrushed and spends the time necessary to do a thorough exam to diagnose the problem, then explain his treatment plan. I will not hesitate in recommending Dr. Andrews in the future to friends and family. He is a rare gem in the medical field.

Doctor Andrews is extremely knowledgeable, courteous, patient and thorough. His care is outstanding and I recommend him highly. Not only does he treat adults, but children too. A few of my friend’s kids have had surgery with him and they all had a similar experience to mine. Worth the extra out of pocket!

I’m a singer and had to get an endoscopy to check my vocal cords. Dr. Robert Andrews came highly recommended by another physician. Having an endoscopy done is not fun, but Dr. Andrews’ approach was gentle and direct. He knows what he’s doing! He answered all my questions and I didn’t feel rushed in any way. When you are looking for an ENT, this is THE doctor you should consider seeing.

When it came time to get my tonsils out, I completely lucked out when I found Dr. Robert Andrews at Santa Monica Head and Neck.
Most doctors I’ve visited are arrogant, dismissive, esoteric robots. When I first met Dr. Andrews, right away he made me feel welcomed and comfortable. Rather than treating me like some file on a shelf, I felt like a real human being, sitting in his office while he examined my throat, thoroughly explaining my diagnosis and gladly welcoming the random questions that spring through a patients mind when under a Dr.‘s care.
He was more than reasonable with the surgery cost and was the consummate professional when it came time to operate. The surgery was a complete success and I felt in such good hands throughout the entire process.
I’d recommend Dr. Andrews to anybody seeking treatment for Ear, Nose and Throat conditions. He goes the extra mile and is just a great guy overall. Thanks again doc!