Socal Computer Works

This was as bad an experience as I’ve ever had in my 50 years of living with a seemingly professional business. I wish it were possible to give a lower rating, actually.
Did my computer get fixed under the terms negotiated? No.
Was it repaired in a timely and professional manner? No. It’s been two weeks and I’m still waiting to get a call back so I can pick up my computer.
Did they return a phone call? Occasionally. But they have gone days without returning calls.
And 3 different times they insisted they’d called me and discovered they had called someone else with my first name.
Did they have a website at the url listed on this site and painted on the front of their building? No.
Did they lose my AC power cord making it impossible to repair my computer? Yes.
Did they take ownership of this loss and find a new power cord? No. Days went by without them locating one. When I called 3 days later, the tech again asked me where my cord was, as the owner had never relayed the message that he was to get a new one.
Did they clearly imply that I was responsible for the loss and that I had never dropped it off? Yes.
Did they imply that the replacement AC power cord that I procured was the original one all along? Yes.
Did they say that they would credit me for the purchase of a used AC Powercord? No.
Did their Mac tech go awol and completely disappear while he was supposed to be working on my laptop? Yes.
Did they tell me my computer would be ready only to have me show up to a locked store? Yes.
Were they able to then transfer my data back to my laptop? No. Which caused another delay in picking up the computer.
Was the owner persistent in calling me to make sure I brought cash when I came to pick up my computer because his electronic payment system wasn’t working?!
Interesting experience. I recommend you consider going somewhere else. Actually, I recommend that you consider going ANYWHERE else.
Addendum: Earlier today I picked up my computer, which was not fully fixed per our agreement. No credit was given for the myriad of mistakes and the lost power cord.
I opted to pay 180 of the 200 dollars we agreed upon in order to recoup some of the money for the replacement AC adaptor. It was more important to cut my losses and be done with this transaction.
Within 30 minutes I received a call from Jeff the owner stating that he wanted his 20 dollars and telling me that I had left a check behind at his store which enabled him to find out where I lived.
I went to the Santa Monica Police Department to notify them of the veiled threat in his recorded message.