U.S. Bank

I should have read the reviews I came here and got the rudest teller ever. He refused to give me a receipt for my transaction. Every other US Bank location gives me one. How the hell do I tell the IRS I spent money to cash a client’s check without a receipt. Absolute joke do not come here.
Also refused to give me an envelope. What a joke.

No star for this branch that includes These people:
*Kaiser
*Pablo-​manager
You will experience non-​customer service and incompetence and trying to resolve matters will never resolve and resort to your account closing which will inconvenience you if your getting direct deposit because of banker «Kaiser“and «Pablo”-the manager.
Been with Us Bank for 9 years, but because of these two I am going to stick with my other bank and close up with US Bank.
Wish Nick was still working down here in Santa Monica, bless his heart.

Bad customer service experience. I have been banking with US Bank for 13 years. It is time to see goodbye. One of my check deposit was reversed by the ATM. I have deposited over 8 checks from the same source (my payroll) with the same payment information for the past 12 month. All previous checks were cleared. Well, they decided to reverse this check without consulting me or the issuer of this check. Meanwhile, the clearance of the previous checks are listed in my account for them to review. They simply made this decision for their own convenience, so I would have to make an appointment with the payroll office to ask them to issue me a new check. They rather repeated «there is nothing I can do» for over 10 times than even attempting to help. Apparently, they don’t care about a loyal customer for 13 years. Therefore, I don’t believe they deserve my loyalty or anyone’s loyalty if you want a bank that is on your side. There are a bunch of banks just down the street. I am now with Bank of America. The people there seem to be much accommodating. Bank of America has many more ATMs anyway.

Worst location bank to ever to go!!! Everyone I dealt with made every mistake possible. Love US bank but never go to this location!!! No common sense of thinking.

Their fraud prevention was so high I was locked out of my personal and business accounts for three weeks. They had to send a debit card and a pin so I could log back in, but the pin arrived three weeks after the debit card. After waiting a week they reset the pin on the card inside the branch.
They also closed my business and personal cards without notifying me. I had a new card for a new credit account arrive at the branch, but it was also promptly closed for no reason. I went to the branch and they said it never arrived nor did the sensitive paperwork. 6 weeks of hell because excessively secure incompetence.

Parking in the back is easy in and easy out. Never too busy here. I am really appreciative of their «extended» hours– open till 6 on Friday, and open till 1 on Saturday. Everyone here is very nice.
I did come a couple times when they were closed about 30 minutes early, which was frustrating. But that was about a year ago and I haven’t had any problems since.

Clean enough — ATM outside. Always parking and never toooo busy.

I have been a Us Bank Customer since they bought Santa Monica Bank in the 90’s.
They have definitely improved their customer service!