United Independent Taxi

Sorry they used to be the best. But the last 3 times horrible March 12 No show. they said sorry they picked up the wrong people. July 4^th No show July 18^th I called told me 5 to 15 minutes 30 minutes no taxi. I called she said I wasn’t in the system I said pressed redial she said no you did not. Well my cell bill documents every call. She said I was f ing rude and hung up. Why because I can prove I called the right number. Sorry I pay 40% tip every time I have been using you for 5 yrs no problem until last 3 times. I tried to honor local taxi but I guess its time for UBER

Horrendous service. This company has independent drivers as well as their own. When there was a problem with their taxi arriving late for the airport, they appeared unable to help in any timely manner. And the driver was rude. We ended up having to park our car at the airport for 12 days. They are an irresponsible company. Don’t use them!

After coming back from a relaxing 10-​day vacation in Maui, I arrived in LAX and waited for a taxi. The taxi driver, for United Independent, complained that my luggage was too heavy and complained about lifting it. I am a small Asian female in my late 50’s and have a bad left knee. Are taxi drivers not allowed to help clients lift their luggage into the cab? The taxi driver is Number 15 and the color of the taxi car is green. I don’t understand, if a taxi driver declines to lift luggages of costumers, there should be a clear sign for customers.

I’ve used this taxi service twice in the new year and both times the driver got here fast — funny thing — same driver both times. He picked me up in Brentwood and took me once to Weho and the 2^nd time to Hollywood. He was super friendly and very nice. The one complaint I had was getting disconnected while on hold — that was frustrating, but I eventually got through and all was good.
I really like that they know it is me calling and the recorded voice confirms my pickup address and I can cut to the chase when the operator answers. I think you can actually order through the automated system but I have yet to get that far.

picked this up at lax. big mistake.
small, unclean car with a clueless driver. i don’t get car sick but his gas-​brake-​gas-​brake approach to driving 30 miles nearly made me hurl. then he got grumpy about his 10% tip. he should be thankful for what i didn’t leave him.
on the driver’s dispatch message screen flashed an announcement that five cab numbers needed to show up before the accident committee with a fresh dmv report by the end of the month. another broadcast an apb for the whereabouts of another cab number, asking that its location be forwarded to dispatch. so if your united independent cab doesn’t show up it’s either in an accident or in the bermuda triangle.
if you don’t want to be car sick or in an accident or disappear altogether, call or wait for another cab at the airport.

will never use again. i’m rescheduling my flight because they never showed after 45 minutes and calling 5 times

Picked me up on time, nice driver, dropped me off promptly.
Picked me up when I was ready to leave, got me home fast.
If you need a cab in Venice, this seems to be one of your only options (not Taxi Taxi nor Metro Cab).

United Taxi is a huge taxi service in LA county. They have some based in Santa Monica, some based in WeHo, some based in different parts of LA. This is a review fo Santa Monica, Weho, and Hollywood.
Anyway, United Taxis are very hit or miss and that unpredictability is unpleasant. When I hail a United Taxi, I have no idea what I’m going to get. Am I going to get the guy who just immigrated here last week (yes, it happened) and doesn’t know how to go 6 blocks away? Am I going to get the guy who deliberately takes the longest route possible, and yells at me for correcting him? Or am I going to get some dude who offers me coffee and cigarettes, knows exactly where to go, and wastes no time? I have no idea.
Some of them take credit cards, some of them don’t. Some of them know everything from downtown to the beach, some of them only know their immediate area. Some are clean, some are filthy. Some have legitmiate stickers, some operate like bandit cabs.
So while I’ve had some great experiences with United Cabs, I like consistency. They don’t offer that. They are without a doubt the biggest taxi fleet in LA, so you run into them the most. i wish they could be run normally!

DO NOT TAKE THEIR CABS! After problems in the past, I decided to call them since my normal transport was closed. They never showed, lied to me about it, told me they resent a taxi, it showed up as I was loading my wife and 18mo old into the car at 5am because they had to drive me. It took 3 calls to get through before their automated system didn’t hang up on me. I travel weekly and there are plenty of better taxi companies in LA.

Booked the cab 40 minutes in advance and it never showed up, so I called again and apparently my reservation never made it into the system. At this point Ill be late for my shuttle… and Im on the verge of freaking out. never using this taxi service again! UNRELIABLE!!!

Cab 188 rules!!! Thanks Sam!!! After a night at the Arsenal I proceed to leave my car at the Valet and take a taxi.
The valet gives my keys to my friend and he called United taxi for us. My friend leaves my keys in the cab. In the morning I wake up and head to the Arsenal, only to find out that they are not there.
I called United taxi company on Monday, and no one had turned in my keys. Then on Tuesday i get a phone call from an angel named Sam, the taxi driver for cab 188!
He makes arrangements with me and meets me in santa monica, safely returning my keys!!! He rocks!!! i recommend this taxi service to all of ya’ll!!!
I was very happy i hadn’t driven! thanks SAM!

Called the day before for a 4am airport taxi. They didn’t have enough cabs and called at 3:45 to tell us that they just called another cab company to try and pick us up. When we called them we were rerouted like 4 times and nobody took responsibility. Our driver from a different company came at 4:30 and said that he had only gotten the call three minutes prior and came because he was already in the neighborhood. We barely made it to the airport in time.

I had a great experience with them today. There was a short wait to speak to someone (1 – 2 minutes) but the person on the phone was quick and efficient. I was told it would be 5 – 10 minutes. 3 minutes later the cabbie called me and said he’d be there in another 3 minutes. He was there almost immediately. They provided quick, reliable service.

Called the night before for a 7:00am pick up (Pacific palisades to La Cienega and 10 Freeway) and they actually arrived 15 min. EARLY! Nice 15min ride with no traffic. Total cost. $ 41 bucks which included a 6 buck tip. Would use them again.

Rude they are at the call center, indeed…

I just got off the phone from United Independent Taxi yet again and it was one of those conversations that makes me want to grab the nearest pillow and scream into it at the top of my lungs!
I’ve used this taxi company consistently for two years now. Mainly because the drivers are typically quick to show up and atleast 75% of them are wonderful human beings that make the trip fun.
BUT and this is a big but… I am always having major issues with the customer service at the call center. And that is the basis for this review. NOT the drivers.
I have had only one call center rep in the two years make me feel like a paying customer/​client rather than a nuisance. The rest? If they actually say more than two words, are rude and completely unfriendly.
And now I’ve had the absolutely worst experience with the Lost and Found department and will NOT be using this taxi company again.
Do they remember that they work in the service industry?
Recently a friend left something pretty important in a cab on the way home. I was told when I called the first time that I would have to wait until Monday. So I waitied and at exactly 9:04am placed the call. I have to say the woman I got was actually okay. She wasn’t super friendly but she asked all the right questions and gave me quite a bit of information. But I was also told to expect a call in a day or so once they reached my driver.
Fast forward to today. I placed another call as I never received any response. The woman I got on the phone was one of the worst customer service agents I have ever either worked with or dealt with. She told me that I must have called another taxi company, there was no record of my missing item report and that I was completely wrong. According to her, she is the only one I can talk to and she knew nothing about it.
She didn’t try to get more information out of me… just told me that no such item had been returned and they could not determine who drove me. «WE DON’T KEEP THOSE KIND OF RECORDS». Funny not what the first person told me!
I very rarely lose my temper but I can tell you that coworkers were quite shocked upon hearing my end of the conversation at this point. It was like pulling teeth to make her take down my information. Even when I politely asked her to get in touch with the driver, she informed me they wouldn’t do that. Needless to say, I will be contacting a manager on my next break from work.
I would just like to put this out there… where did our service industry go? I’ve been in customer service and sales since I was 15 working at Hardee’s in St. Louis. I like to think I am very good at this particular skill and I really enjoy working with most people. I understand we all have bad days and that not everyone that calls in to United is as pleasant as I am. I’m sure that is frustrating. But this isn’t the first time nor will it be the last where I find myself asking why no one in the service industry really cares or knows what they are doing anymore.

I get it. Holidays are a busy time. Your phone is ringing off the hook. People have been drinking (or want to drink) and need you to drive them. But that’s no reason to be straight-​up RUDE to your callers.
I called to have a cab pick me and my 9 friends up on the 4^th of July. The dispatcher asked my location, told me my cab would arrive in 15 minutes, and hung up on me. I never even had the chance to tell him there was a big group and that we needed two van cabs. When I called back I was «lucky» enough to get the same jerk on the phone, so I quickly gave him the details. Before I could finish, he rudely yelled «OKAAAAAAAAAAAAAAY» into the phone and hung up. AGAIN.
United gets one extra star for prompt service– but that’s not too hard considering I live less than a mile from LAX– taxi cab mania. They got us our two van cabs in less than 10 minutes. In the future, if I could just text for a taxi instead of dealing with their idiotic phone-​operating team I’d be much more inclined to use United again.