Urban Outfitters

The BEST Urban Experience! I came in looking for a pair Adidas after having no luck at 6 other stores. Not only did they have my size but the manger put her best efforts forward to searching their stock and finding my size. This made my 52 minute drive well worth it!

Customer service does not exist. Been «profiled» at several stores and I have NO idea why, I’ve always come in with shopping bags and dressed well.
I used to work here and the company as a whole has VERY shady business practices, encourages workers to cater to people who look like they have the style and money to shop there. Stopped shopping here when I stopped working there.
Locations in Vegas and Oregon fared better, but I will never shop there again.

Home Alone 1 and 2 were my favorite movies growing up. All those booby traps had me cracking up and bring back nothing but fond memories of my childhood. As a child I’ve obviously never thought about the pain aspect of what was happening to the two thieves, I just found it to be good ol’ cartoon-​like slapstick violence.
My memory is a bit fuzzy on this since its been years since I’ve seen the Home Alone movies; but I recall something along the lines of a bag of dirt or cement falling on one of the robbers face (Marv) and the outcome is him standing there dumbfounded covered in grey colored crap. As a kid I laughed and laughed and thought it was the funniest thing in the world. Well call it karma for laughing at others peoples misfortunes, but I feel like I relived this scene today at an Urban Outfitters fitting room.
I try to shy away from UO, because quite frankly I have enough common sense to know I can buy a plain white shirt, shred it up and only spend $ 5 as opposed to $ 70. I can look edgy and save my $ 65, and the shirt I make will still look better than the hipster crap UO has hanging up. Unless that tattered up tee is sprinkled in gold I see no reasoning behind the huge price tag. With that said, sometimes a girl aimlessly walks around the promenade and feels like popping in to Urban to laugh at their price tags, and possibly lose her common sense and even buy a $ 70 tee. Well, after today I commit to never losing my common sense again as I’m never setting foot in this dingy store ever again.
So let’s rewind to earlier today. I walk in, greeted by some tatted up girl at the entrance. Hey I’m inked up, I appreciate art, she is my own kind, we are good. Walking around a few circles around the second floor, I pick up a few things that I know I will look ridiculous in, but I need a good laugh, so I walk down the stairs to their first floor where the fitting rooms are (how inconvenient by the way, most stores have fitting rooms on each level). A cute dorky Asian girl in thick rimmed glasses takes my few silly items I picked out and walks me over to the first room. I shut the door behind me, and right away start pulling my shirt up, and just as it goes over my bra, a huge cloud of thick dusty substance falls in my face from the ceiling. I have no idea what just happened, I can barely see, it’s all in my eyes and my hair. I look up, and see little grey dust puffs still falling down.
With half a shirt on and my vision getting blurrier and blurrier by the second I feel my way for the latch on the door to let my self out, and as I finally do I start to holler for the dorky cutie who let me in this booby trapped room to begin with. She looks at me with big open eyes not understanding what I’m even saying and probably trying to hold back laughter because let’s face it I looked exactly like Daniel Sterns character looked in Home Alone 2 when he was covered in that grey substance all over his face and hair. She sees me getting angrier as I mutter part English part Russian part gibberish; so she runs and brings me a paper towel with hand sanitizer on it… to this moment I’m confused what exactly she wanted me to do with it, sanitize my eye balls? She did walk me to another room where I ended up using that white shredded $ 70 shirt to clean the nasty dust crap off my face and my hair. I found out today that their shirts do make good cleaning rugs at least.
I’m never setting foot in this UO again like I said, but I do hope corporate reads this and takes immediate action about their dusty room with dust avalanching from the celling because let’s face it some of the crap they sell might be a good look on someone, but having an eye infection or being temporarily blind like I was due to their negligence to *gasp* clean is not a good look on anyone.

This location is pretty nice though their sale section is treated badly, hidden in a narrow corner. Still, I beelined for it. Always some nice stuff to discover in store but I usually shop on their UO app. Love that too.
I’m not much into the men’s clothes here… Often some weird hippy dippy effeminate detail I don’t like. Found a few quality men sweaters n jackets online last season on super clearance that looked super conservative. Great durable material. But, their men T-​shirts often have thin material. Don’t look like they’ll survive a wash. However, women’s clothes are fashionable and of quality. Lots of dresses with lining.

Great location and nice helpful people! I ve got some tees as a gift that were simply not my size and type. They took everything back at the current value and now I have nice store credit for the things that I love!
Th location is always nice and organized, and even sale section is easy to browse. w

Great UO in sunny, beachy Santa Monica. I like how each UO has s similar, yet different look inside. They also will have a slightly different selection from store to store.
If you’re looking for a flowy kimono or done other hipster fashion statement, then UO is a good place to go.
Service here was great, super friendly staff, nice selection and orderly, organized store.

I come for vinyls but they have alot of other rad things! Even though im here quite often, i always find something new. I love the ambiance and interior design especially. Can’t comment on customer service because I haven’t really needed any, but the cashiers are nice and always helpful.

I honestly think these employees pick and choose who they want to greet, help and welcome back.
It breaks my heart, i feel as if they are against people who come underdressed.
Like they’re better than them, because they work in an expensive store.
I ALWAYS feel so unwelcomed!
I truly feel as if they give preference to the typical «rich-​white» looking customers.
THEY are always greeted and not given a nasty stare.
THEY are always helped immediatley, even when the employees are busy.
I’ve seen it so many times that i am now SICK to my stomach&DONE.
This store has beyond the worst customer service, that i’ve ever experienced…
AND more than once and, just 2 days ago.

By far the worst customer service here the kids and managers dont know how to do there job or care about customers this is coming from someone whos worked for this company for 3 years

Clean and a nice layout. I especially liked the massive selection of vinyl, much more than other stores I have visited. My gal always goes through the sale section, no luck this time, but that’s the fun of non-​committal shopping.

5 stars just based on the nicest most helpful employee! I was returning a 100 $ watch and I always feel weird returning things and he made it painless and told me about a sale! Fun location, big parking structure right around the corner free for 90 min.

Would give 0 if I could. This store is the exact reason I shop online. There were at least 25 sales associates working and only 4 were actually doing anything. The two at the register and the 2 at the fitting room. The rest were standing around in groups of 5 or 6 just chatting. I came in to buy a pair of pants that I had seen online but wanted to try on. I spent about 45 minutes in the store trying to find my size on the table that was completely disorganized. Not a SINGLE person offered to help. I finally have up and went next door to Guess, where I paid 3 times the price but got what I needed from a VERY helpful sales associate. Will not ever go back to this store. If I ever buy again, it will be online.

Ooook soo i can say that i love this store. I like concept of the store, design, clothing, books, etc. i dont like that part with clothing looks messy and sometimes i can’t find what i need. And when i find it its too expensive. Love to spend some time and money there. :))

Great store 2 stories and a fitting room and has a wide variety of clothes with great quality.
The sale are could improve because they have some nice shirts and jackets but are too hight to reach and there’s nobody in there to help you look at them.
The employes are nice but it took them 15min to find a shirt with no tag for me but later gave me a discount for my patience.

This UO is just like every other — nothing special. The clearance section is okay… except they hang like ¼ of all the clearance super high up to where you can’t even reach…

I don’t know why, but whenever I’m on 3^rd street, I can’t help but come in here to browse. The store itself is kinda fun to browse since the way it’s set up is so welcoming. The quality of the clothes ranges from just OK to flat out cheap and shitty which is disappointing considering that this place isn’t exactly budget friendly. Not completely awful, kinda like a Hot Topic aimed at the tumblr crowd sorta deal. Not anywhere I’d be willing to drop serious cash at.
ps. What is with the bitchy queens working here? Ugh.

Huge store, with what seems to be like a bunch of STUFF, but I very rarely seem to find stuff for myself here.
Either their regular priced items are overly priced in my opinion or they just don’t have exactly what I’m looking for.
Their women’s sale items are located on the second floor all the way in the back in a cramped room with stuff EVERYWHERE. Once again, even though there is so much stuff, I just can’t seem to find anything for myself.
Men’s is located downstairs on the first floor.
Overall, I like the location because it is on the Third Street Promenade so if you are walking around, it is nice to take a peek in here and browse for a bit, Just wish their items were priced a little better but I guess you get what you pay for.

Definitely not my favorite Urban Outfitters location.
The layout changes pretty frequently… I can name about 5 different places where the sale section has been in the last 6 – 7 years. The newest layout isn’t terribly intuitive. There’s a large area for LPs and record players in the front of the store, but the housewares/​books/​chotchkies are downstairs. Lingerie and sale section are in the back, along with additional registers.
The displays on the left-​hand side of the store (basically the women’s section) are annoying and hard to get around, especially with so many people in the store. One of them was set on a 1 inch raised platform that juts into the aisle, so I tripped over that a few times.
Touristy, crowded, and not worth it.

Shopping…
Not the most fun especially if you aren’t the one doing it.
But today was an exception. We visited this store on a Saturday and they were having a release party for a new mural they had recently revealed. I don’t remember the name of the artist or the event and it is really bothering me because I want to give them a shout out. Anyway, it was a great time because anyone that was of age was offered two free beers (PBR) and with proof of purchase of something in the store you got a tote bag and a t-​shirt.
Given the fact I like «free» things I gave the wife the green light to buy something so I could take home these freebies.
While she shopped I enjoyed my two drinks and listened to the DJ who was also spinning for this event. This was one of the coolest experiences I’ve had while shopping and after the drinks I was feeling good.
Because of this I actually make a purchase at another store immediately after this. Being intoxicated and shopping is a bad idea.
Lessons learned:
1. Alcohol makes shopping fun
2. Alcohol makes shopping/​spending money easier

Urban is really the only clothing chain I know of, that has been consistently good to me. Yes, it’s über trendy and flooded with an ocean of tweens and tourists, but they carry an amazing variety of skinny pants, jeans (Levi 511), and shirts! That’s a big WIN for me!
Two floors, Mens, Housewares, and Fitting Rooms down below. Womens and Cashier up top.