W.I. Simonson Mercedes-Benz

It just keeps getting better!!! Now I got an overdue registration notice from my previous car (that I traded to Mercedes) because they didn’t mail the form to the DMV saying that it is no longer mine… THANKS GUYS! Worst service ever. Makes me really rethink ever getting another Mercedes at ANY location.

From walking in to WI to driving off the lot and absolutely everything in between was so smooth! Financing was not a nail biting experience, Marc D Rose IS the finance Guru :) He gets it done. Got it done. Just the facts! Cannot forget Souharda Poudyal, our many thanks. A happy family.

Best experience ever! Love LOVE Marc in finance & what a great experience we had with Damian… He listened to what we needed as a family– did NOT try to put us in car that was out of our price range which would have turned us off completely. We went to several dealerships around the Santa Monica area and this by far was the best experience. Thank you Damian & Mark!

Wonderful experience as always with WI Simonson. This past weekend was our most recent visit to pick up a new model and the customer service was beyond amazing. I love how coming here always feels warm, welcoming and like you’re working with family! Well, Andrew, and Marc have become like family since our first Mercedes purchase over 10 years ago.
Andrew Morgan (Fleet Consultant Master) has been our go to guy for a few years now. He’s super patient, funny and always a joy to work with… He offers a wealth of knowledge, and always seems to have our family’s best interest in mind when putting us into a new car. And just when we thought our day couldn’t get any better, we ended up in Marc Rose’s (Finance Manager) office! I swear this guy should take up comedy in his spare time. Marc almost made us forget we were signing stacks of boring finance paperwork.
We’re loving our new car and planning to be back in a few months for a second SUV. Thank you WI, we can’t wait to work with these guys again!

We took our Mercedes in as part of a fuel pump recall that we orig. had fixed our selves because we were in Vegas and while we were driving at some point the Car smelt of gas and we had no choice but to take it in to a mechanic out there.
We then took the cars to W. I Simonson and dealt with Moe. And while Mercedes did a great job fixing the car in timely manner we have now for over 6 months been trying to deal with getting our money back for our original fix. Mercedes first wanted us to find the original receipt, I did, then they wanted us to get the mechanic to give us a copy of what they paid for the part they used to fix the problem. Obv. no company will ever give you that. Im Sure Mercedes wouldn’t. So thats where the case is. We have called Moe about 10 times no reply, we left a message with a secretary that assured she would call us back nothing. Its beyond ridiculous that we are working for mercedes for their recall my receipt for the fix should suffice. I guess at this point I will have to reach out to Mercedes main office.

I love my new Mercedes and I am so happy that my first service was just as wonderful as my new car from W.I. Simonson. Thank you Moe for taking such good care of me.

It’s rare to have an outstanding experience when purchasing a new car, so imagine my surprise in being able to state that I not only enjoyed buying my new Mercedes from W. I. Simonson, but that it exceeded my every expectation. Marcus Jerry is the man responsible for making me so happy. He is a sixteen-​year veteran with the dealership and is a master of sales.
As a business owner who employs a sales team, I can tell you that truly great salespeople are a rare commodity, Mr. Jerry is one of the best. At closing he surprised me with an even lower lease payment than I had originally agreed to during the negotiation. Now that’s looking out for the customer and the kind of integrity that earns long-​term dedication to both the salesperson and the dealership.
Not all Mercedes dealers are the same, and, of course, not all salespeople are either. A trip to Mercedes of Beverly Hills was a visit to car buying hell. The salesperson was not only unlikable but seemed to hate his job, he kept telling me about his previous careers. At Mercedes of Downtown LA I felt as if I should keep a good tight hold on my wallet, every effort was made to push me into high profit deals for the dealership.
I’m not an easy sell. I do my homework. Mr. Jerry handled me like a true professional, with patience and respect.
If looking to purchase a Mercedes, I highly recommend that you contact Mr. Marcus Jerry and feel free to tell him I sent you.

At first I thought after owning Mercedes for so many years dealing with Rallye on Long Island I moved to Los Angeles and thought I found the EQUIVALENT (I WAS WRONG)
I personally have never had worse CUSTOMER SERVICE in my LIFE… THE ONLY GOOD INDIVIDUAL IS THE ENTIRE PLACE IS THE SWEET, LOVELY AND PLEASANT WOMEN TRACEY ANSWERING THE PHONES FOR THE DEALERSHIP. I actually feel bad for this lovely lady because she get to take all messages of other unhappy customers
I have driven Mercedes for years.
I had the pleasure of dealing with Chris Pass in the past but unfortunately he wasn’t avail.
I had gotten a 2015 C250 Coupe after the dealership took my car back due to a service situation the dealership could not fix
why would I get a similar car you ask? it was one of the last models that didn’t have the cheap looking ac vents and tablet slapped on the dash navigation system like all their new models. The new finishes look cheap and plastic
After having the car for 3 weeks the service engine light came on and I brought it in. After the service advisor kevin dropped the ball and didn’t communicate w me, my car was there for two weeks… When I picked it up there was a damage on the car that happened while in there possession that I would bring back to get fixed
the service engine came back on like a month later. the car had like 2000 miles and same problem never fixed. I called and emailed like they ask to make appt and I never heard back from anyone (emails forward to supervisors) or you send it to
after getting fed up I went in and met Jason Lewis service manager he informed me that Kevin my service advisor was gone and he assured me everything would be taken care of perfectly
NOT…another ball dropper with no follow up skills… cars there another week
Then Jason tells me I can come in Monday Memorial Day to get my car. They have Limited hours that day from 8 – 2
I leave Orange County and to my surprise when I arrive they are closed. HMMMMM I should have expected this at this point. I drove over to the dealership and to my surprise the employees were all sitting outside because the key holder didn’t show on time and they were sitting outside.
Peter the service manager got involved and I received a phone call from him Tuesday telling me to expect a call from James Watkins he’s the sales manager and he will do what it takes to rectify the problem (have that VM message) NOT DROP THE BALL AGAIN Mr Watkins dropped the ball and didn’t call. I called him the next day and he called me back telling me he was looking into something and will call me back in a half hour THAT WAS AT 2:21PM. 5 hours pass no phone call. I call the dealership and guess what… he’s gone for the day. Beyond fed up I left a message for peter letting him know about my frustration. Peter followed up in the morning to tell me the BALL DROPPER IS OFF I then receive a call from Mr
Watkins a few hours later in the morning, obviously he was disturbed on his day off to call. Waste of time and the most unprofessional of them all and HUGE BALL DROPPER but then again after reading all these bad reviews I shouldn’t expect anything GOOD…
Today my car had been there for two weeks for the same problem they haven’t fixed. I was
jerked around by JASON LEWIS, JAMES WATKINS and a few others in what they would ALL Like to do to rectify the problem… nothing rectified I am the owner of a vehicle with mechanical issues making me suffer from severe anxiety about being in a car I feel unsafe in
its bad enough being a victim of a hit and run car accident and being left for dead and that alone is the reason I drive MERCEDES to feel safe, secure and at ease NONE OF THE THINGS I FEEL FROM DEALING WITH THIS DEPLORABLE DEALERSHIP
What bothers me more and more is that each one of these executives of the dealership dropped the ball continually and just passed the buck to the next one only to not have to do there own job
I am going to another dealership and I will guarantee be happier then My DISCUST FOR
W.I SIMONSON MERCEDES
DO YOURSELF A FAVOR GO SOMEPLACE WHERE THEY VALUE YOUR BUSINESS
Update to this morning Friday June 3^rd. I went to pick up my car to go deal w a different dealership this morning and when I got in my car of course was not acceptable
Jason Lewis asked my permission to road test my car over distance to see if they can reenact the problem. I get in my car this morning, discussed to find that almost ½ tank gas was gone and not replaced and then I find someone personal effects against the door on passenger side. YES I said you can test drive the car… I didn’t GIVE you permission to take passengers along with you… SO SO UNACCEPTABLE.
REALLY NO WORDS AT ALL FOR THIS KIND OF BEHAVIOR
I received the same standard reply from Chris Pass like everyone else does.
BOTTOM line he says how can I help you.
I went down the list with everything plus some like my Unilocal review NOT EVEN AN I AM SORRY

I didn’t mind my experience here. Stan was attentive. The four stars is for walking out of a service appointment without feeling absolutely taken advantage of. That’s about the most I can say. The price to change my tire was about $ 289. If u go elsewhere it’s about $ 189. South Bay Mercedes charged me about $ 349 so go to the Simonson location — would be slightly cheaper. I would say that everything was cheaper at Simonson. That said, I think I’m done with Mercedes, and going to try BMW. Best car I ever had was a Lexus. Zero maintenance required.

My experience was the best experience one could hope for when dealing with something as nerve racking and unpleasant as purchasing a vehicle. It was great to have a group of confident yet not sleazy not pushy, truly helping me make the best choice for my capabilities. Thanks guys! Special shout out to Andrew Morgan!

Dropped my car off with Timothy Seigel for 10K service at approx 9 am. Car was ready for pick up a couple of hours later both serviced and washed (inside/​out). Easy and efficient process.

Simonson is terrific. Marcus Jerry is a reliable, honest salesman. I have dealt with him for over 10years. I really like the. Way the service department is run. Reliable, efficient & timely.

I went in to look at a vehicle for a friend. The B class electric. The person behind the counter and at the desk were very kind. It is a clean dealership, including the cars. I went into the second room and ask about the car. I was told
they didn’t have it in stock, even though they
advertise it in their website. Later I called the dealership and received excellent assistance.

I am trying to get refunded on my extended service warranty.
And it seems I’m the first person to ever ask to get this done. They’ve been giving me the run around for almost a month. I’ve called numerous times and left messages. Each time they would give me an excuse like «the finance guy who handles this isn’t here today and nobody else knows how to do it.» My phone calls after are not returned.
So I decided I just had to walk in to the dealership in person. I talked to MARC ROSE the finance manager (and the same guy who SOLD us this extended warranty). He said he would mail me some paperwork. Another week passed and nothing!
I’m calling again now and they still don’t return my calls.
I would have expected much better customer service from a Mercedes dealership.
I’ve purchased 2 Mercedes’ in the past 4 years from Santa Monica alone. This is not my first Mercedes and it won’t be my last but I will NEVER be coming here if I’m treated like this with another dealership just a few miles away.
You can bet I will be suing them for a clear breach of contract if this doesn’t get resolved. Every name, every date, and every phone call is being documented!

I purchased a Mercedes C250 Coupe 3 months ago. My experience with this dealership has been awful and definitely has not lived up to my expectations of the Mercedes Benz brand. I have reached out to management and addressed my issues in follow up emails on service only to be met with no response or a slow response. It’s ironic how fast they respond to sales emails though.
I have had issues getting a complete copy of the purchase file for my car with all of the contract, warranties and documentation about the condition of my vehicle at purchase.
It took 6 weeks to get my second key (was promised it the week after purchase) which coincidentally still doesn’t start my car. #Fail
I was supposed to have a 1^st payment promotion applied to my account that didn’t happen on the first payment. Mar the finance manager told me it was a common thing to call Mercedes Benz Finance and they said promotions are done at the dealer level. #Fail
When I requested complete copy of the file with the form that I signed about the promotion. Mar Castro invited me to pick up the file 5 days later (convenient for her) to get the file only to be told when I got there the business office was closed and she didn’t have the documents. She asked me to come back again at which point I told her she needed to PDF the documents to me. She agreed to pdf them the next day but it took another 2 days to actually get what I thought was the complete set of documents.
On 5÷9÷16 I went to Mercedes Benz service for a firmware update on my cars electronic system (This should have should have been done before I bought it) I asked specifically that they not wash my vehicle as I had it hand washed and waxed the day before.
When the work for my vehicle was complete it was washed poorly with soap scum on the car and tires and watermarks everywhere.
I called to follow up with the service manager, the young lady who failed to tell the service personnel not to wash my car (while it was still in front of us before the work was completed) told me that the service manager preferred handwritten messages to voice mails.
I asked for his voicemail and she put me on hold for 10 minutes before I had to call back and request to be directly transferred again to leave a complaint.
In the courtesy 74 point inspection that I received after service I was told the tread depth on one of the tires was significantly lower than 3 of the others. I followed up with service to ask about this. He said maybe my alignment was off. How could my alignment be off if I have had the car for 90 days? I refuse to buy a new one after spending so much on this vehicle sucha short time ago. I was referred to my salesman who surprisingly no longer works there.
When I went to check my purchase file the document that contained my cars pre-​purchase condition was nowhere to be found. Not a surprise.
To date, I have contacted the GM and left a voicemail with no follow up. I have contacted the sales manager who took over for my sales guy Henrik, no follow up and the service center manager that I left a voicemail with has not followed up either.
I LOVE my car NOT this dealership. The staff at this dealership from the GM down have displayed an extreme and obvious lack of concern for the customer and have been unapologetic and remiss in their follow up. I would encourage anyone who loves the Mercedes Benz brand to spend their money elsewhere. Who has time to demand to be treated properly AFTER you’ve you spent your money at a business? That should be the standard not the exception.

This is the second time I’ve taken my car there for service and last.
First time I did it was $ 300 for a basic check up. Told them to look over some stuff, came back to me saying everything was fine.
Literally 2 weeks later I start getting the same notifications from my car about the same things that need attention. They were not that serious so I had my boyfriend look into it. For that much money tho, I shouldn’t have anyone else fix stuff.
Fast forward to a year, I take the car in again. They charge me $ 700 for oil change and minor things which I doubt they even looked at. $ 450 out of that is for labor. What???
The car was there for hours!!! 11am till 5ish!!!
They bring the car around and tell me all is fine again. We ask them if they checked certain concerns we had they say and I quote «due to time limitations we didn’t get around that stuff» What??? And they wouldn’t even tell me that if we didn’t ask them. No apology no explanation, nothing.
And I’m sorry for $ 700 and almost a whole day, you can wash my damn car! Include it in $ 450 labor charge!
Unreal… Never going there again! And those spamming emails I keep receiving need to stop because you guys really suck…
Send me a survey instead, let me tell you how I really feel!

Between Marcus, who hooks me up with my E350’s (on my third one…) and Derek, who makes sure I receive the best service/​maintenance — I would never go anywhere other than W.I. Simonson for Mercedes love!
They treat me, my husband and anyone I’ve referred their way with respect and dignity. Most importantly, I feel like they only sell and or fix exactly what I ask for or is needed! That is saying a lot for a female car consumer in LA.

I definitely will be back soon to lease another vehicle. Andrew Morgan was extremely helpful, knowledgable and made sure we were taken care of from start to finish. We went in wanting to find out about buying out my lease and left owning my vehicle because we could not pass up the deal. Thank you Andrew!
Not to mention the excellent service we received from Marc Rose. He patiently explained everything from paperwork to warranties and made sure we were covered. Thanks to him my vehicle will be fully covered bumper-​to-​bumper, rims and tires included for 100,000 miles. He truly finished off a great experience. Thank you Marc!
I can’t wait to work with these two on my next car.

My husband Michael cannot stop raving abut the excellent customer service and care from James Watkins (Sales Manager) and Sabin Basaula (his Sales Consultant) gave him when he leased his 2016 Mercedes Benz E550 Cabriolet on Friday.
From the moment he walked in, until he had delivery of his car, every step has been seamless. He was given a good price, they took his old MB back, gave him a wonderful damage return policy (that we wished we had on previous vehicles) on his new (gorgeous) car.
Thanks W.I. Simonson Mercedes-​Benz for making my hubby so happy!

Service with Moe is always a pleasure.

Bought an Extended Limited Warranty from WI Simson. Finance Manager, Marc Rose, saved me thousands off MSRP. All business no BS. Highly recommend.
I am from NJ and since you can buy Extended Warranty from any Mercedes dealer in the country I shopped around. Marc Rose gave me the best deal. Definitely worth the call.

Recently I had a pleasure of doing business with Marc. Even though I rarely leave reviews I wanted to make leave one for Marc. Marc takes the time, is really helpful and easy to deal with. No time wasting, no non-​sense. Thank you!

I just had the pleasure of working with Marc Rose and getting the car warranty extended on my C63 AMG. He was nothing but helpful and informative in my purchasing decisions. He even answered his cell after hours and walked me through the entire process. I will be reaching out again to Marc for all future needs on my car. Thanks again!

I got the best service for my GLK 350 here. I got a free ride back home (I tipped though) and they delivered my car early next morning under my request. It was fast and super nice and thank you guys, I strongly recommend the service here.

This is a review of the service department, my service advisor Stan gets 5 stars, always nice to deal with and keeps you updated on what’s going on, I had some small damage happen during an extended repair and Stan took care of it right away, no questions asked.
The place is nice and clean and employees are all nice, and the techs do nice work. The reason I’m giving it 3 stars is the prices they charge are just too high, I’m a trained automotive tech and spent over a decade in auto racing, $ 750 for a spark plug change? Give me a break, parts are about $ 130 for original Mercedes parts and it took me 45 min start to finish to change them myself with basic tools. I understand that service is the place where dealerships make the money but this is just ridiculous, unfortunately a lot of people that go here have no idea what it should really cost, and will just go along with what they are told!

I’ve had a great experience with this dealer and especially Alan Nadohl who has provided great customer service for me with many follow ups even though i already bought the car from him 2 months ago. Specifically, he had said he would get me new mats in a different color and he totally came through on that promise. Good guy good dealer.

Dawn and Renee made my Fiancé’s dream come true! They went above and beyond. I am so grateful with all the help they gave my Fiancé and I. We’re truly happy with our Mercedes C250. Once again, Thank You, Dawn and Rennee.

This review is for Sabin Basaula and Marc Rose.
I live in the Santa Monica area and had passed by WI Simonson several times over the years and noticed that they seemed to always have good prices for used cars. I was in the market for a certified pre-​owned car so I checked out Simonson’s inventory online and did an online request for more information about a particular car. Not less than 5 minutes later, Sabin called me and set up a test drive for the next day. I was impressed.
Sabin was incredibly professional, knowledgeable, and patient. He took the time to answer all of my questions. He showed me my options and did not try to sway me to a particular purchase or pressure me to purchase the vehicle the same day. I really appreciated that as I had been to another dealer earlier that day and felt that I was being manipulated. Sabin was totally up front and honest the entire way. Sabin helped me get a great price and walked me through the rest of the process. I cannot recommend him highly enough. If you are looking to purchase a MB, go see Sabin. You won’t be disappointed.
Marc Rose assisted me with the financial paperwork. Marc was quick yet thorough. He presented me with options and explained the benefits of the options without pressuring me. That’s how it should be done.
Overall, I had a fantastic experience at WI Simonson and I highly recommend this dealer — particularly Sabin and Marc — if you’re in the market for a car.

One of the reasons I like this particular facility for my cars needs is, Timothy Seigel. He was recommended to me by his own team and I’m recommending him to you. Having a fast paced schedule and limited time available, he moved swiftly, was highly accommodating to my car service needs, having such a nice personality was a breathe of fresh air. Thanks Tim!

This review is only for Henry Shahbazian!
My parents just purchased a ’14 CPO S550 silver on black from W.I. Simonson this week and they can not be any happier! Of course it would have not been possible without the help of our good friend Henry Shahbazian. Henry was so nice and great to work with the entire time! He got them such a great price on such a beautiful car! If you are in the market for a new or used Mercedes, definitely contact Henry and he will help you out!
Thanks again for all your help Henry! You’re the best!

I am completely satisfied with the service of this dealership.
I was shopping around town for an suv, went to a lot of places and without a doubt they were the best. I decided to purchase the suv from them.
Everything in the process was impeccable.
Services and communication were beyond great. My sales agent Hutch was always on top, they all made everything possible for me to get the best deal and the best experience. Mar and Mark were great in wrapping up the deal.
The car was delivered in perfectly shiny and bright by Alex.
I completely recommend this place.
They will make everything in their hands to put you in the car you want.
Their service made the purchase of a car a great experience!

Went in and spoke with Finance manager Marc Rose today. Very friendly guy, didn’t hesitate to go above and beyond to help me out, clear things up, and get a me a great deal on an extended warranty.
Honest, helpful. overall great staff here.

It’s my Mom’s 60^th birthday year so I thought I’d give her a nice present celebrating her loving years raising the family. I’ve bought many cars in the past and it turned out to be the worst car buying experience with this dealership.
My first visit here was on Thursday last week looking for a specific car on their website listing. I don’t know if it was my young look or what but no one at this place was making an eye contact or trying to help. After about 30 mins I finally got a hold of a sales person named Allan who was nice but he told me that the car that I saw on the listing was already sold the day before. It’s my fault not calling before hand but why would you keep the listing of the car that was sold already?
Despite my disappointing first visit I kept on searching and a few days later the car that I was told it had been sold came back online. I called Allan and I was told that the previous buyers «financial didn’t go through.» I was skeptical (thinking how can a buyer drive off a car without financial review) but I still wanted to take a look at the car.
My second visit was on Wednesday this week with a blank check thinking I would possibly make the down payment if I liked the car. Allan greeted me nicely but I was again put on wait until the car gets delivered to the shop. So the car is not in your shop when you told me to come visit? After waiting another 45 mins the car finally gets delivered and I test drove it. It was nice and I decided to buy it for my Mom.
I told them up front that my parents live in Escondido which is 250 miles round trip and the only available time for them to come over would be Sunday. Allan understood my situation and suggested me that I put down the deposit and tell his manager that I’d purchase it on Friday. I didn’t like the approach because it sounded like I’m lying but he ensured me that this would be the only way holding the car if I’m committed to buy on Sunday, which I agreed to commit.
After completing all the paperwork and making the deposit, I informed my mom that she’s got a nice valentines present waiting for her and it’s also for celebrating her 60^th year. I informed all my family members thinking this is a sure deal.
Then on Friday I get a text from Claudio that he can’t hold my car till Sunday. Then why the heck would you take my deposit and do all the paperwork? I did everything the dealer had asked me to secure the car but they were telling me they could not hold a car for two days. It was unbelievable and at that time I did not want to do business with them.
If it had not involved my mom I wouldn’t have been this upset. However, this experience was so bad that I’m taking my time writing this long review because their unprofessional way of doing business really ruined my gift for mom.

The finance manager here Marc Rose is very helpful and informing!!!
answered all of my questions honestly and did not waste my time like other finance managers at mercedes.
thanks agian.

Took my car for «service B», found out they didn’t do all the services as promised, including didn’t change wiper blades, and didn’t change the air filters. BUT — I was charged for all these service items, totaling about $ 900! My guess is they simply changed the oil, and call it ‘service B’. I have read that this is a relatively common practice at many dealerships, such as Lexus etc because most customers can’t tell whether the air or cabin filters were changed.
What I have done since is to take my car to a
independent shop, but instead of telling them to do ‘service B’, I tell them to replace this and that (reading from the owners manual), and this way I believe it’s less likely that these ppl will skip the repairs that you specifically told them to do. I know ppl tell you these 30k, 60k maintenances are mostly scams to over charge you for relatively simple work. But there is a difference between over charging and skipping, no?

The review is for Shawn Farahmand and Marc Rose.
I’ve been leasing all my Mercedes from Shawn for the last 10 years. Shawn is fantastic and takes great care of his clients. I do not even shop around at other Mercedes Dealers because Shawn has always given the best deal with no hassle. I have family members from Northern California who drive to Santa Monica just to get their cars from Shawn.
This was my first Mercedes from W.I. Simonson Dealership. The dealership well-​maintained with a variety of inventory to choose from. Marc Rose who is the MVP of finance made the process fun. He is just like Shawn. They are not sleazy, straight to the point and are not trying to make a quick buck. Their clients happiness and loyalty is most valuable and rewarding to them.
I love my 2016 C300. Looking forward to coming back in two years for my new lease :).

This review is for Steve Lee (Sales) and Marc Rose (Finance). They’re both amazing. I felt incredibly comfortable during my entire leasing process for the 2016 c300.
Steve was a dream to work with, he knew exactly what I wanted and gave me the most hassle free route to my desired car! Very refreshing to see in the convoluted & complicated auto sales industry. He hears you and gets the job done. What more could you want?
Marc was extremely courteous and rather fun to work with. He’s quick, to the point and genuinely wants to help you out. Would highly recommend him!
I’m sold on this dealership. Will definitely keep my business here for all future leases. I applaud them on their top notch customer service!

I had one car in mind; the C250 with white and red interior.
We went to another dealership and I was disappointed at their poor attempt of using persuasion tactics to get me to buy a car from them. Also, it wasn’t even the car I wanted! The car I was looking for was discontinued, so they had to pull strings to find it in different dealerships, and usually it takes a lot of effort, and if the salesperson doesn’t think you’re a serious buyer (which I don’t know why they wouldn’t think we were), they wouldn’t put effort into it. (BAD SALESMANSHIP)
Anyways, we ended up leaving and were referred to W. I Simonson. I spoke to Shawn over the phone and I told him exactly what car I was looking for. Not even a week passed when I got a phone call back saying they found my car and are having it shipped from Walnut Creek. I was ecstatic! He had the car shipped the next day.
When we got to the dealership we were greeted by Navid. He sat us down and offered us coffee and refreshments. The car they shipped was waiting beautifully in their showroom and Navid and I went on a test drive. I instantly fell in love with the car! He explained all the featured of the car thoroughly and the car had exactly all the details I was looking for.
Next, we began negotiating the price. Navid was very patient with us, as it took a while to negotiate the best price. PATIENCE and PROFESSIONALISM is key, and that is how Navid stood out to us. Every person working at the dealership was in a great mood, made us laugh and made us feel very comfortable.
Overall, I’m very satisfied with my purchase. See you guys again in three years: D
Ps. I said I really wanted a keychain and mug and they offered to ship them to me when they came in stock, how thoughtful of them :)

MB Service (which is actually on 14^th at Colorado) did a fabulous job on my car. They had it for 3 days, gave me an MB loaner, and gave me a $ 300 discount and a free detail. I guess I deserve it — final total: $ 6800.
But my car drives like a dream now, and Stan in service said it will run for many more years. Love my car and feel this dealership is fair (there were 6 pages of repairs listed) considering how much work was done. I’m a happy camper.