Wilson & Vallely Towing

Great towing service company on the Westside! They are professional and helpful when my vehicle broke down. They arrived in a timely manner. Im definitely using them again. It is unfortunate that most reviews are low. It seems they are posted from individuals who were upset for being towed when they parked illegally or did not follow the law.

Wilson & Vallely Towing illegally towed my vehicle from the Wendy’s parking lot (Lincoln and Santa Monica), which lacked proper signage.
CVC 22658(A) states that:
(1) There is displayed, in plain view at all entrances to the property, a sign not less than 17 inches by 22 inches in size, with lettering not less than one inch in height, prohibiting public parking and indicating that vehicles will be removed at the owner’s expense, and containing the telephone number of the local traffic law enforcement agency and the name and telephone number of each towing company that is a party to a written general towing authorization agreement with the owner or person in lawful possession of the property. The sign may also indicate that a citation may also be issued for the violation.
When I parked at 1:50PM, a sign was not displayed close to the alley entrance to the parking lot (I parked at the far end of the lot, closest to the alley). I came back at 4:05, had Wendy’s for lunch (I have a receipt from 4:07), still no sign and my car was where I left it. I ate my chicken sandwich and frosty in the outdoor dining area, as the weather was nice. Finally, I came back at 6:15 to get another sandwich and go home. Instead of leaving as intended, a sign had magically appeared and my car was gone.
I called Wilson & Vallely Towing immediately to inquire about my missing vehicle, and was told it would be $ 350. I told the operator that a towing sign had not been posted when I parked, to which he lied and said it has always been there. I then called the police, reported Wilson & Vallely to the Santa Monica Consumer Protection Unit (left a message and will be following up tomorrow) and spoke with the Wendy’s regional manager.
The Wendy’s regional manager, as well as the manager working, were both unaware that a vehicle had been towed. Neither of them had authorized the towing. Which bring me to the next violation:
(l) (1) A towing company shall not remove or commence the removal of a vehicle from private property without first obtaining written authorization from the property owner or lessee, or an employee or agent thereof, who shall be present at the time of removal. General authorization to remove or commence removal of a vehicle at the towing company’s discretion shall not be delegated to a towing company or its affiliates except in the case of a vehicle unlawfully parked within 15 feet of a fire hydrant or in a fire lane, or in a manner which interferes with any entrance to, or exit from, the private property.
(edit) The towing was authorized by the Shift Manager, whom has been apologetic for the inconvenience of this ordeal. She also was not aware of specific language of CVC 22658(a)(1), and neither was Wilson and Vallely Towing, whose business relies on understanding the laws clearly. Furthermore, the Wendy’s Shift Manager confirmed that she had called Wilson and Vallely Towing (not long before my vehicle was towed) to put up a new sign where one had been missing for weeks.
I will continue to speak with Wendy’s, Wilson and Vallely, and the City Attorney of Santa Monica.
I have video evidence, picture evidence, and, now, confirmation from an authorized Wendy’s Employee that the sign was put up after I parked in the lot. The newly glued sign easily peeled back, the white caulk underneath was wet and could be smeared with my finger. The fact that the operator, who was extremely rude, lied and said that the sign was always there makes me question the legality of everything this towing company does. How many other people have they taken advantage of?

owner is arrogant. not the type of person I do business with. too busy for a repeat customer. there are too many tow companies in LA to force yourself to use these guys.

The most unkind horrible man and place. It’s bad enough getting towed for being a few inches over in your neighbors driveway, when they could have kindly let me know, but then to be treated like trash after spending hundreds of dollars is inexcusable. I don’t understand why people can’t just be nice.

Excellent, professional service! When you need your car towed, and sometimes it happens, you can count on these guys to do it safely and professionally. I think most of these reviews are posted by people who don’t take responsibility for illegally parking or following the law. Like I said, if you need any car transported, especially high end, difficult to transport sports cars, these are the guys!

If I could give them negative stars I would. Let me start out by saying, yes no one enjoys being towed, it was my own fault and I understand that, but my cracked windshield is not. They were rude to me on the phone when I called and told me I was going to hav ego pay 390.00 in order to get my car out if I was even a minute late of 6:00pm, so I get there at 5:35 or so and had to pay 305.00 which wouldn’t have been a problem if they didn’t have me unknowingly sign off on a sheet that legally lets them off the hook for fucking up my car. After I signed the receipts and this paper they unlocked the door for me to go drive my car out, where I then saw that they cracked my windshield from the left end all the way to the bottom. This is ridiculous and is not only an unethical way to conduct business, but illegal. I am very disappointed with this place, and was even treated rudely by the men at the front while I was completely kind to them. If only I was made aware of what the fine print at the bottom of that paper had said would I be suing this place for everything they damaged. Wilson & Vallely congratulations on taking advantage of people. What a lovely way to make a living.

I know was towed here and when I called this towing place, I was told that it would cost $ 205 to get my car back. When I got to the towing yard it was brought up to $ 305! Just thought you should know, if you are towed by these people to expect to pay $ 100 more than they tell you. They are rip offs

Total criminals! They wouldn’t let me retrieve my personal belongings after deciding to ignore a release from the Santa Monica Police desk Sergeant. Rude and unprofessional. I wish there was something I could do, but once they sell your car– it’s sold.

These guys are crooks … The car was towed (impounded) a total of 32 miles not only did they car the distance from their yard to the car and back again yep they charged a total of 64 miles from San Pedro to Santa Monica … 64 miles? really? As if these crooks didn’t take enough (nearly $ 1,000 for the tow and 8 days storage) then they placed a lien on the vehicle 3 days after I picked it up yep you read that right the car wasn’t on their lot the day the filed the lien … additionally the vehicle was trashed on top of that … it was a Friday and held until late afternoon so that I would be forced to fight 3 hours of traffic … the crooks at the tow yard said I would have to get there by 6pm … I got there was 20 minutes to spare and spent the next 3 ½ hours getting fighting traffic

Nobody likes to get towed. I realize it was my own fault for parking where I did. I was just glad to find out my car was towed and not stolen. I paid the fees and got my car back. No drama. The company was professional and courteous. I hope that I don’t get towed again but this company was as fair as they could be under the circumstances.

I am putting this on Unilocal so that anyone else who happens to get their car towed by this company is prepared and can avoid being taken advantage of the way that I was. My car was towed and impounded, and due to some registration delays, I had to leave it there for several days. Obviously, the impoundment cost me a lot of money (almost 1 thousand) which was a real drag, but that is to be expected and doesn’t really vary between companies. What I am most extremely upset by is the fact that while my car was in the Wilson and Vallely tow yard, which is completely guarded up, locked up, and protected… my car was broken into, played around with, and my valuables were stolen. There is no other way this could have happened unless it was from an employee, seeing as the place is so completely blocked off, chained up, locked and guarded. Plus, they would be the only ones with constant access to my car. When I finally went to retrieve my car, my seat was pushed WAYYYY back (I am only 5’3 so it was a HUGE difference, very noticeable) and my brake and accelerator felt very off. My boyfriend was with me at the time and he witnessed all of it. My GPS (expensive, over 200) was stolen, and replaced with my old, crappier, somewhat broken GPS that I had sitting in my glove compartment. It was such a sneaky move and so insulting as if they assumed I wouldn’t notice the difference. As you can imagine, after having paid close to a thousand dollars for them to leave my car sitting in a parking lot, to then find out that they had violated my property and stolen my GPS was INCREDIBLE infuriating and left me feeling very taken advantage of. I should have demanded a refund, but I didn’t want to make a scene and risk getting them mad at me to come and find me later for revenge or something… given that they had access to all of my files, credit card, and address. I am very very disappointed and infuriated with this company. I am still debating whether or not to contact the manager, but a part of me feels it’s best to let it go and that it is not worth it. If anyone ever happens to get towed by this company, make CERTAIN that you go to the yard and remove all of your valuables from the car as SOON AS POSSIBLE. DO NOT TRUST these employees!