Personal Cellular System, Verizon Wireless Premium Retailer

This place has horrible service wanted to upgrade my plan and discount from my work and they denyed all of it to me when I had just called (before) with someone over the phone I said I’d just walk in a store and dye it myself. The women here are very rude and were on there phones even when I walked all the way up to the counter. No hello or nothing very rude. So I left they suck so bad here I know better then to ever come back to this one. I was later told at a different store that this was a franchise store. But still like I said never again they need new and better employees!

Went in looking to upgrade my iPhone 4s to the brand new iPhone 6. I was being helped by the manager (Martha.) She told me I could only do a early upgrade if I turned in my old iPhone 4s for a $ 0 trade in value. I had spoken with customer service earlier and they told me I didn’t have to trade in my phone & I had an upgrade. I was free to keep my old phone as a spare or activate on a different line to give to my son like I had intended.
Martha, told me that if I didn’t want to trade in my phone. I wouldn’t be able to do an upgrade and that she could no longer helped. I then told her I had spoken to customer service earlier and they had told me different. She was about to say something and a different customer walks in and she totally ignored me as if I wasn’t there anymore, so I left for the store in Ventura.
Anyone who has Verizon service should stay away from this store and do there business at different store. After purchasing my device from a different location and being able to keep my old phone and activate on my sons line. I learned that she not only lied to me and for what to keep my old iPhone that’s 4 years old for her to resell or keep for herself.
Shame on you Verizon for having this location open and these type of employees.

This place is absolutely horrible. Customer service is a joke, not unless you know some one there, then they’ll help you. Walked in twice on two different occasions and there were three girls helping one person. Was never greeted, browsed for five minutes and left. I took my business to the Ventura store near kohls. Save yourself the trouble and go there. You’ll be glad you did.

This review is strictly about a young lady by the name of Kaitlin Tate who took her time and patiently and kindly answered every one of my questions. She was polite, professional and knowledgeable.
I had a large bag of Panda food in my hand, so I know that she knew I wasn’t going to make an immediate purchase. But that didn’t prevent her from answering my questions.
About one year ago I had visited this same store and purchased an iphone and I was totally UNIMPRESSED with the staff and lack of attention and respect.
But after seeing this nice lady’s courteous manners, I would strongly recommend asking for her when visiting this store.
(Also she gave me information on a couple of cheaper plans that I wasn’t even aware of)
On a side note and unrelated to this store, I do still think that Sprint is currently hell of a lot cheaper than Verizon especially on the multi line plans. But try to get a signal in Santa Paula or Simi Valley on Sprint is nearly impossible whereas Verizon has great 3G and 4G signals. So if you live in one of these areas, Verizon is a better option (IMHO)

I came here once a little over a year ago and a nice woman by the name of Martha was able to help me with a new charger for my Motorola Android tablet when no one else could including other Ventura County Verizon stores. A few months later she helped me with another product with the same ease and pleasant demeanor.
As I was told by a Verizon employee that it benefits the individual who assists me I decided that when I was ready to upgrade my phone I would call upon her. The time came when I was ready to make the switch from my regular phones to the IPhone 6s. As it is a small store in a small town I went twice but she wasn’t working at the time. Unfortunately my time is extremely limited so I called and spoke with her and asked her hours. She told them to me and I was hoping to go by that day and get the new phones. As luck would have it a client of mine called and wanted to see me during my only open window.
I again tried to visit the store in hopes of her being there, and she was, but unfortunately she was conducting interviews and I was told that she wouldn’t be available for close to two hours. He gave me her schedule and I called back a couple of hours later in hopes of making an appointment but I was told that she was at lunch. This was after 3 p.m. and I had other places to go out of the area so I thought I would try again some other day.
So I called again another day and I was told that she was there but that she was with a customer. I told the gentleman (I believe his name was Albert) that was fine as I just wanted to know if she was working that day as I wanted to get new phones. I asked him for her schedule so that I could make sure that I could arrive when she was there. He asked me, «…are you that guy who came by earlier and called before?» I confirmed that and he said, «…hold on let me find out and get back to you.» He came back to the phone and said, «I am sorry but we no longer give out our schedules.» I retorted, «Since when…» Which he replied, «Well we don’t now. I was told that you can just come in to the store anytime» I said, «Look I just want to upgrade my phones and use her but I don’t want to go to Santa Paula and then she not be there.» He told me, «I’m sorry but I was told that you can just come into the store…» I said, «Listen, I don’t have a lot of time and I would like to use her instead of going elsewhere. Can you at least tell me what time she takes lunch or gets off?» He again declined with the same rote answer. Finally I suggested that if I show up at certain time would she be there? He just chuckled under his breath and told me that you can just come in… I said, «Never mind» and hung up. Holy cow! Is it really this hard to make an appointment? Maybe I don’t understand this world as I live in a world of schedules by appointment.
Funny thing is I had earlier gone to the Camarillo store after my tablet stopped charging (I first tried the Santa Paula store but they couldn’t figure it out) and I was helped by a man by the name of Dustin. He and his colleagues couldn’t figure it out either but suggested another company and gave me a discount card for that company. He tried to coax me into getting a new tablet as I could get one for free if I wanted. I told him not at this time. He followed by giving me his card and he wrote his personal cell number down for me and gave me his routine schedule. He also told me to call him anytime and even if he wasn’t working he could come and meet me at the store when it was convenient for me. Good thing that I kept his card.
After what had happened in Santa Paula I finally said to myself, «Why in the heck am I trying to be so loyal? Forget it, let’s just make my life easier and go to a place that makes me feel wanted. Instead of like a pariah.» So after three failed visits and three unsuccessful phone calls I went to Camarillo and guess who helped me get my two new IPhones?

I was pretty weary about coming to this place because of the terrible Unilocal reviews. So I had super low expectations. But I was pleasantly surprised because I got some really great service. The person that helped me his first name was Estevan, he may go by Steven. I was purchasing a Verizon Jet Pack for my dad so he can use it for his iPad at work. Estevan took his time to explain to me everything; from the special offers/​promotions, how to use the Jet Pack, and the various data plans. It doesn’t sound like much, but he really took his time. Patiently going over each of my questions and concerns. Since my dad is kinda old I wanted everything to be set up for him so it will be easy and ready for use. Estevan made sure that everything was set up and connected. I never felt rushed or pressured to purchase anything. Estevan was very helpful, personable, and genuine/​straight forward. Definitely be back to this store again. Make sure to ask for Estevan.

This store is a joke and Please don’t anyone shop here and maybe they’ll close! A girl sold me a iphone charger (she said it was apple for $ 30-«the only one they had») it worked for a week so I threw away my receipt– my fault! It stopped working then it broke. I took it to the verizon store in Camarillo-​it was not apple brand! I bought a new iphone apple charger for $ 20, they said it has a warranty for a year! That store only sells product and can’t actually ever help verizon costumes! Save your energy, time and money-don’t go here!!!

Verizon has really been giving my wife and I the run around lately…
We recently got a letter stating that we needed to renew our work information with Verizon to continue getting a discount on our plan (my wife is a nurse, and working at non-​profits can get you a decent discount!). However, the info in the letter didn’t line up with instructions we found on the website, nor with what someone told us on the phone.
In the end, we instructed to go to this Verizon store so the employees could manually enter my wife’s work info in for our discount because she didn’t a work email for verification.
After waiting at this location for an hour while one worker did nothing, and the other was trying to help an older man get his case off of his iPad, they told us they could do it. Then, after waiting another 15 minutes, (our worker was constantly laughing under his breath at the guy with the iPad… as were we, but we don’t work there…) Our worker asked the other worker how to do it, and she said that they couldn’t because they were not a corporate location.
Why the eff does Verizon have these locations that can’t do anything but sell you a phone? And why isn’t that information on the side of the building under the giant Verizon logo?
We ended up going to Ventura to a real Verizon corporate location, only to find out they couldn’t do it there either… but that’s a story for another day.

I just spent $ 450.00 at this store on a new phone and car charger.
When I unplugged the car charger for the very first time, it broke and the owner would not replace it or refund my money.
DO NOT shop at this store. The owner does not stand behind his products.
Robert McGrath

I went here to Maybe become a new customer. The typical teenage Mexican girls had the ignorant, offensive hip hop station blaring so damn loud they had to almost shout above it. Why do businesses think that anybody enjoys this type of crap music? I certainly was offended by it. My culture and religion were definitely offended by it. Therefore, you pitiful employees just lost a sale and I will endeavor to never set foot in the store again.