Adt Authorized Dealers Protects Your Home

What a terrible experience! After being quoted what the price for equipment would be the installation person then tells us we need much more than the sales rep said and it cost almost $ 2000.00. To add insult to injury, the system then never worked right. We kept receiving false alarms. The company would call and say they received a medical alert notification from our system, which we not only had not set up, but didn’t have. This happened three times and each time we had to call out a service person who would say they fixed the problem and then it would happen again. Last time it happened the guy said he fixed it and left. The system wouldn’t even work and we had no alarm. We called, were on hold over an hour when we did FINALLY reach support service and then they «lost our call.» When we had had enough of ADT’s lousy service and tried to cancel the service we waited over an hour on hold then the person said he would get a supervisor on the line and NO ONE EVER PICKED UP AGAIN. It took three calls and numerous supervisors before we could even cancel service and get a refund. This company does not protect their clients or have any customer service. Awful experience!