Benefit Brow Bar at Macy’s

I took my daughter here on Prom day to get her makeup done. We had gone through a recent family tragedy, which had us in tears for most of the week prior — so needless to say we had no appointment and were crunched on time. HEATHER who was pressed for time also, with the warmth of an angel, swept my daughter into a chair and was so fun and kind. She did the most amazing job! We absolutely LOVE her! We wanted to use Benefit because they don’t test on animals or use animal products in their line. This was the only place my daughter wanted to go. Thank you for the BEST service Heather! We bought some recommended items, gave her a nice tip, and have sworn to be customers for life! I knew Benefit was good, but I didn’t know it was GREAT until this experience! Thank you again and again!!!

I usually have an amazing experience at Macy’s benefit brow bars. I came into this location before they started taking appointments and they put my on a wait list. I was told to come back at 10:25 and they would start calling people. I came back at 10:24 and they had already given away the spot and were completely unapologetic and continued to be defensive, saying I should have waited around and they would have taken me — despite being told to come back later. I decided to just leave the store. Extremely unimpressive and disappointing customer service!

Ashley for brows is truly great! Loved her! And Bonnie is now the manger at this store so all is good in the universe!

Bonnie is the best !!! So easy going and funny. My eyebrows looked amazing, I got so many compliments on that them.

Nicole did a great job on my brows and upper lip. She explained what she was doing showed me the differences of my eyebrows and did a great job. She made sure to put products on me so i wouldn’t get irritated and even put some make up on me so I didn’t have to walk around all red. Love my brows and have gotten so many compliments. I would definitely recommend it to others.

I had a brow/​lip wax done yesterday by Heather, she was excellent! I arrived about 10 minutes prior to my appointment and another gal (I didn’t catch her name) took the time to apply some products that she felt might be helpful with different issues I have with my skin. She was friendly and talkative, there was no pressure to buy and she even kicked in a sample. Once I was ready to be seen by Heather she explained what her plan was for my eyebrow wax. I really appreciated the time she took to explain what she would be doing and why. She was very personable and funny. It was obvious she takes a lot of pride in her work. My skin tends to break out quite a bit after waxing so she applied a couple of different cooling agents and recommended I bring hydrocortisone cream with me next time to minimize the reaction. My eyebrows look great and am looking forward to my next appointment.

I have been coming here for 5 years and with each and every visit, it only gets better!!!
Note: If you want the best looking eye brows, go and see Hiba!!! She is Ah May Zing!!! She’s professional, sweet, talkative, and an amazing artist! I will ONLY let her touch my brows! She’s a great addition to Macy’s and they are lucky to have her!

Productive and experienced staff! I will never go anywhere else. Due to this business being very busy at all times, sometimes the customer service is not the best at the front desk. The arch experts are wonderful so it makes up for it. You just have to make sure you are loud and clear with the staff. Tell them exactly what you want because even though they are all trained their style may not be your style. I recommend this place everyone!

I recently went to get my brows waxed here for the first time in years. The girl who helped me asked if I had used any products with retinol recently and I told her yes (my night cream). She then recommended that I go with the tweezing rather than waxing. I really wanted the clean-​hair free wax look, but I also break out sometimes when I get waxed so I decided to go with the plucking instead. She was very helpful and explained how to do my own brows, and also showed me how to use the Brow Zings that I have (colored powder to tame and darken my thin brows). I don’t remember her name, might have been Emily, but she had short black hair with some tattoos. I just wish that I could tip at the register with my card, because I didn’t bring any cash (I never have cash on me). Now I know for the future but for first-​timers it makes us look bad! So I would recommend they change that so the girls can get more tips that way.

I love Olivia! I always would do drop in when I went and I started rescheduling appointments with her because drop in would take way too long and she’s amazing. She always does an amazing job on my eyebrows and then let’s me know what not to tweeze in the downtime between appointments. She actually cares about what she’s doing and she’s super sweet. If she were to move to another spot I’d still go see her.

So, with all the bad reviews I do agree with some of them there is always girls just standing around chatting. But KRISTA is my lady and she is amazing! Always takes me in with an appointment or not, of course sometimes I have to wait, but she is worth waiting, as she is amazing at her job! My mother and sister start going to her now! You need to know who the good ladies are here, then you wont have a problem! Thanks Krista!

I’ve been to this location about 4 times in the past to get my brows done. Mine always came out great always done by the same girl which I don’t remember her name. But when me and my best friend would go the girls she always gets never asks her what she wants done and almost a year later she’s still trying to grow back her eyebrows to even fix it. I’ve learned how to fill in brows for her everyday because her so thin now. I’ve also tried going back here to get mine done for the last 3 months now there’s always a long wait but everyone’s just standing around and no customers are there. Honestly after friends tell me where they get there brows done il everyone is shocked at how much I’ve paid here. $ 20 for a brow waxing when others are $ 8. I couldn’t even get in for my birthday brows but yet again they had no one around and only 1 person to do brows in the afternoon on a Friday.

I used to come here before they remodeled it, and the staff was always very friendly and timely.
I came back again today to get my eyebrows done, and the woman who did them «hiba» was very rude. Also, I made my appointment with Nicole, and instead hiba did mine.
My eyebrows look fine, but I will go to ulta next time to avoid their horrible customer service.
On the plus side, the gentleman with the partially blonde hair working at the counter was very sweet, and helpful. I didn’t get his name, but his coworkers could learn a thing or two from him!

I only get my brows done by Olivia! I used to see her at the Terra Linda location but now I always go out of my way to see her in Santa Rosa plaza Macys after she relocated because she is THAT talented you guys! She is AMAZING and by far the best brow artist on staff. She has always been able to squeeze me in super last minute even if it is slammed which it usually is at the plaza! Not to mention she is an absolute doll, fun, and sweet as can be! I noticed she also really takes her time perfecting her work instead of rushing through you which I have had in the past! Seeing this gal for anything you need to get your face beautified is a must!

Heather has done it again! She did such an amazing job on my brows today! Ive been growing them in so I was nervous about them being over waxed but Heather did exactly what I asked for. She’s a great listener and very friendly. She also showed me how to fill them in while still looking natural. I highly recommend going to see her for any brow needs!

As I sit here on my third attempt to try and spend my money with these folks I’m thinking there must be something better! The receptionist (name tag says receptionist) was rude on the phone when I made appointment and even more rude when I checked in 10 minutes early.
This is often the reason businesses fail from there own success and IF there is any management reading these reviews they need a serious pep talk session with these girls representing the Benefit brand.
HORRIABLE CUSTOMER SERVICE

I honestly don’t know what happened to this place. A year ago, Benefit Brow Bar had a dedicated and friendly staff; now they have the worst customer service I have ever experienced. I’ve been going to the Ulta in Santa Rosa for my last few brow waxes but yesterday was my birthday, Ulta doesn’t offer the free wax and Macy’s does.
I got there about 2; there were four girls working at the brow bar and one girl getting waxed. A very sweet girl put me on the drop in list and said there would be a 45 minute wait; surprising for a Wednesday afternoon but whatever. At her suggestion, I checked in after 15 minutes. Now there was no one getting helped and all four girls were standing around talking about who knows what. Friendly girl told me there were four names ahead of me but none of them had checked in yet so if I stayed there for a few minutes, they’d take me.
After ten minutes of standing around, I walked off angrier than I have been in a long time. During that ten minutes not a single girl came and checked in, however I was completely ignored. The four girls who «worked» there stood around playing on their phones and chatting with one another. One of them finally came and talked to the friendly girl who informed her I was waiting but she basically said too bad so sad.
Not even a free brow wax was worth being treated that way. I’d rather spend 20 bucks and be spoken to kindly. Do yourself a favor and go to Ulta on Santa Rosa Avenue

Wow. I cannot say enough about Heather!
I have been hesitant to go to this Benefit Bar vs. the one at Ulta for some reason, and after a few mishaps at the other I decided to try the one in macys, which I later found to be the number one brow bar in North America!
After previously « Unilocaling» this location I made an appointment with Heather, who I later found out to be one of the managers– meaning she knows her brows– err rather she knows how to do them perfectly. Haha.
While in the chair she made sure I was comfortable by asking me some preference questions as well as giving advice on trimming, plucking, and filling in! Needless to say my brows turned out perfect and I was very satisfied with the results. She went beyond what any regular employee would do and was customer oriented.
For $ 20 it was worth every penny and more. Just make sure to bring cash for the tip because they don’t have a way of doing it through credit card. Also, parking is free for the first 90 min so that was a plus! :)

I am really sad to have to write this review. I have been going to benefit brow bars for years and I forbid to go anywhere else! However, my last few experiences has led to me giving such a low review.
The last time I went to the Santa Rosa location, they made my eye brows way too thin. They could not do anything about it except apologize and send me on my way. The last time (yesterday) I explained to her that I prefer fuller brows and she did them great! The reason for my poor review is due to how they treated my sister.
We did not have appointments and it was a weekend so we were expecting a wait. When we initially put out names down we had about a 30 minute wait which was fine and we were happy to wait. The wait was more like 45 minutes because they had two girls call in sick that day. Again, not their fault I understood the wait time.
I had put my name down first so they called me first. She did my eyebrows great and was super sweet. When I was done I looked over to see if my sister had been helped yet. She had not. Well, it turns out a group of like 6 people came late to their appointment and they took them over my sister. I understand the protocol which is they prioritize people who have appointments, but 1) they were late and 2) they should try their best to accommodate people that come together.
We drove over 20 minutes to get our brows done. Waited for 45 minutes to get seated and they expected us to wait at a MINIMUM another 45-​hour for my sister. Again, this is the beauty of making appointments, but we tried to call in and request one they said it had to be booked at least two hours out and we were already on our way. I am very annoyed because I have brought so much money and new clients to the brow bar. They were very rude to my sister and did not accommodate us and I will not be going back or recommending them to anyone else. At least not the Santa Rosa location.

I’ll NEVER go anywhere else. End of story.
The Benefit Brow Bar wins. I never knew my eyebrows could look so good!
The ladies, the waxing, the makeup and the entire experience is simply unbeatable.