Bradley I. Hall, OD, PC

Sorry I tried to save money by going here. I the first prescription I got, the near vision was off. I went back with my glasses (ordered from Zenni… love them) and a copy of an old prescription. The optometrist (not Dr. Hall, an employee – she doesn’t have a card, so I don’t know her name) first started to explain that I ordered glasses online and they were probably no good. I showed her the previous prescription; she started back-​pedaling and had the optical shop check my new glasses. They confirmed that they were made correctly; she said that wherever I’d had them done, they did a good job.
So she started re-​doing my near vision prescription. Instead of just re-​doing the reading portion, she made changes to the entire prescription, leaving me feeling completely uncertain (I felt like the far vision part she gave me was spot-​on).
Both times I had to have her go over the written prescription with me verbally because of scribbled out sections and poor handwriting. Thankfully Zenni let me reorder glasses (LOVE THEM). Sadlly, something still feels off. I keep taking them off to look at things close up.
In what seemed like a blatant cover-​our-​asses move, she insisted on doing a referal back to to Kaiser because I have the same thinning of the retina that every near-​sighted person my age has. I knew she was probably wrong when she assured me that my Kaiser health insurance would cover it (I guess I’m a bit skeptical of her prowess as an insurance expert). So $ 130 bucks later after Kaiser confirms that everything is absolutely normal (and two wasted afternoons of billable time), I’m sitting here with glasses that still don’t really work well. For the same money I could have just paid outright for a good exam at the high-​end opthamologist I used to go to when I had vision coverage.
Complete waste of time and money.

The receptionist is rude! She should understand that she is the first person that the customer associates with and her attitude determines how much business they get. She didn’t greet us, and wasn’t very interested in scheduling our appointment. And then when we got there on the day of our appointment, again, no greeting, no smiling, no thank you’s. The doctor himself is alright. I feel like he rushes through things and he thought it was necessary to dilate my eyes just so they could make an extra 20 bucks (I’m 25 and perfectly healthy and just needed a stronger prescription for my reading glasses). It was such a horrible experience. On top of that, Costco charges $ 18 if you bring in your own eyeglasses frame. Wtf! Never going back, I’m sure the receptionist already burned my file since she hates her job and everyone that walks through the door.

Thought I’d finally write a review of this horrible place. I literally tell all my friends to stay away. Granted, it is cheap. But save yourself the aggravation and go elsewhere. I had to call at least TWELVE TIMES on different days, at different times to get a hold of their rude receptionist. And yes, I did leave a message but they didn’t care to get back to me. I’ve had so many irritating experiences here (since about 2010) that I finally gave up this time and went to a Walmart optometrist. The one in Windsor is much nicer and cares a lot about her patients. The actual doctor here is alright, and saved them from one star, but be prepared to deal with difficult people in that entire office. Let me just finish with one of my most annoying experiences. I had my prescription updated in October. A few months later I walked into Costco to buy some more contacts, as I was about to go on vacation. The counter outside this office said my prescription was expired and therefore couldn’t sell me anything. They effectively ruined my vacation because I was stuck wearing glasses. Thanks a lot guys. Get it together. Start answering the phone and update to the 21^st century and get a working record system. Thanks for nothing!

The first time I saw this doctor, he was wonderful. The second time I saw this doctor, he would not answer direct questions, and he rushed to the point I didn’t even have time to blink my eyes. The entire exam must have taken five minutes. Meanwhile, the new receptionist never answers the phone– and admits to the fact! I walked away from my apt thinking I should have another doctor check my eyes.

Dr. Hall is the best optometrist I’ve ever been to. He legitimately cares about his patients eyesight and is very thorough, caring, and does a great job! Even though his appointments (like all eye doctors) are packed back to back, he still makes the short visit very personal and addresses every concern possible. As long as I am in the area I will visit him for all of my eye needs.
Bonus tip: Even though his office is located inside Costco, you need not be a Costco member to use his services. Just tell the front door person that you are going to the optometrist and they will let you right in.

I have been seeing Dr. Hall for 10+ years. I live in Fort Bragg and travel to Santa Rosa for my eye appointments. Yes, it would be easier to see a local eye doctor but he has provided excellent service, the price is so reasonable and he is very professional. He has always provided me a very thorough exam for my eye glass matters and contacts.
In April of this year, (2012) I decided that I wanted to have Lasik eye surgery. I had seen the signs advertising this at his office so I asked him about it. He explained the procedures. I had surgery in May and i couldn’t be happier! The care he and his staff have taken of me before and after my surgery is amazing. I highly recommend Dr. Hall for any eye matters. He is a great doctor!
Kim B