Digital Ciggz

Nice employees and helped me buy my first vape. Good stuff! Will be going back for upgrades and juices

Have been customer for over 2 years. Asked the staff to get call from owner regarding some problems that I have with perches but unfortunately have not heard from him yet. Fund a nice store in Healdsburg and so far happy with it. Better price and better customer service.

I have gone other vape stores before and decided to try this one with the wife today. This place was awesome! Chris greeted us as we walked in and helped us with our vape problem. He was the most informative person I have come across so far. The vape bar was awesome so many flavors to choose from. The staff made this vape trip very fun for us. This yore is our new go to place. Good job.

amazing customer service– amazing people– enjoyable atmosphere!!! helping me from «not» smoking anymore!!! i love this place… anyone looking to vap– please go there… won’t be disappointed!!!

This review should really go out to the whole company! About a month ago the sub port in my Ipv mini 2 went out I turned it in to the San Rafael store to get shipped back to the manufacturer They gave me a loaner mod which was really cool .last week I went to the store on Collage Ave and was told it would be another 4 days in the meantime I bought some juice which I believe Michael gave me 50%off on another plus .Fast forward and Today I talked to Ryan at the Mendocino store He explained that the manufacturer was holding them up and if I wanted I could either wait or Get something for the same value .I went in the staff was super nice I got a new smokjoy C Fiber and some juice .My experience was great the staff at all the locations took time to help whenever I called or when I went in. The Customer service is excellent
I can’t remember the blond woman’s me that helped me today sort all this out but she is really good at what she does at the store
Thank you

Super cool, super chill place. Great layout, good selection and low-​pressure sales people. I was kinda new to a lot of the terminology and Tim P. was super patient and walked me through the whole process. I’ll definitely go back if I’m ever in the neighborhood.

Great selection and very cool lay out inside. Laid back, extremely knowledgable staff. Chris is the man, helped me make the right decision on what to get. I will recommend to everyone.

Digital Ciggz is where I bought my first Ecig, over 4 years ago! The owner is very nice, and his employees follow suit. They provide such high quality vapor products, I’ve never been let down! Great liquids, mods, atomizers and accessories!!!

These guys are the real deal. Not only are they professional and know their shit but they are all about the customer. I came in looking for a specific liquid and they didn’t carry it. They tried helping me find a similar tasting liquid but we couldn’t find one. Then the manager came over and said to try out a different Vape shop because he remembers last time he checked they carried it. So awesome coming to a shop where they recognize what the customer wants instead of forcing to sell one of their products. I will forever be loyal to Digital Ciggz because of their integrity and understanding toward their customer. Thank you guys

I’ve been going to Digital Ciggz on College for about 2 ½ years now. I’ve always loved the people and the Great service there. I was amazed at the time they would spend with you, especially if you were new to Vaping. I wish I could remember names as I would surely drop an Addaboy.
They opened the Mendocino store. I was really stoked. I get My car washed at Mendocino Car wash and Digital Ciggz is right next door. How convenient is that, right! Great store, Bar and the atmosphere is very cool. But lately, the atmosphere has soured a bit. The employees just don’t seem as happy as they used to be. Not only that but, the turn over has increased tremendously. There was this 1 kid who really took Great care of me. I was buying Mods and he would take his time and like train me on how to wire it and all. So, I asked the Manager who I believe his name is Eric. He’s about 6′ with sandy blonde hair. And he just really like I’m better than they are and just with NO feeling says «I fired Him». I said back to him, Big Mistake Man! Anyway, I’m done with Digital Ciggz. There are plenty of very Cool Vape shops around. Oh ya, I was told that I was like their 3^rd best customer too. Bye bye Digg.

The shop on Mendo has awful service. It’s like the people who work there go out of their way to be rude and make you feel dumb. I’ve been three times now (the last time only because the College shop is closed for remodeling) and haven’t had a good experience. Don’t go there unless you’ve exhausted all other options!
At the College Avenue shop, the guys there go out of their way to make you feel appreciated. All of them, especially Seth, are friendly, curtious, and very knowledgeable. Going to the College shop is comfortable and a breeze, I go out of my way to go there (I live much closer to the Mendo store) because of how I’m treated as a customer.

My wife and I are visiting family in Santa Rosa and ran out of Ejuice so i decided to check out this store. The store is very well set up and comfortable. We spent about 2 hours just trying out their Ejuices with Tim and not once did we ever feel rushed or pressured to buy something or try something we weren’t interested in. While there my wife decided she wanted to upgrade from her EVOD and wanted something a little bigger. We spent another 1 hour or so checking out their devices and she finally settled on a Provari mini, she couldn’t be happier with her decision. I would highly recommend this store to anyone passing through or a local. Their Subzero menthol and Lithium Ejuices are amazing.

Awesome layout inside. Music playing, comfortable seats, and just about everything you’ll need e-​cig wise. Tons of flavors that you can try before you buy with a helpful and friendly staff.

this place was shit. I went there once before and their prices were quite high. I go there today and a blonde girl greets me ever so rudely. I ask a man working there if they have any range of banana flavored juice and they carry no Banana flavors. then I ask for the standard cotton candy and again, they have nothing. useless store, never returning.

There are other B&Ms I frequent, but tried the College Ave location for parts. That experience was less than enjoyable; due to restricted store hours, lack of parking, darkness and size of small store.
I was leary that I may have the same experience here, but it was a Saturday, I needed replacement coils and this store was the closest.
Wow, was I wrong! I totally enjoyed my experience there! Parking is Plentiful! Their hours are awesome! The store itself is well lit and spacious! The customer service was great!
I don’t remember the name of the young man who helped me, but he was extremely patient. I went in for coils, but then decided to taste some brands I hadn’t tried before. After about 20 different tastes, I walked out with a new adv!
While I was there, I observed the other employees & customers. There was a nice over all chill vibe goin’ on. Good job, I’ll be back!
After reading reviews for both stores and having shopped at both, I honestly think folks may be confusing the two locations.

Clean and organized. They have hired some really nice people in the last few months. I love that it’s located next to a car wash. Kill two birds with one stone! Wish they were open a little later though

I enjoy shopping here. But I would recommend having some patience when they are busy, as the staff don’t rush you when they are helping you. If you ask questions about the product they will sit with you and show you how they work. You can «taste» different flavors at the «bar». I get the sense that some of the employees are learning how to provide a lot of information about numerous products to customers with diverse needs and expectations. This industry is relatively new and Digital Ciggz is obviously trying to stay ahead of the curve. I never liked the feeling of walking into a «head-​shop» I got from other E-​Cigg retailers around town. This place is clean, more open, comfortable, well lit, uncluttered and professional without being impersonal.

I just recently got into vaping and have to say that I love coming here. I’ve only once had a sub par experience and it was from the guy with the gages. He seemed uninterested in helping me find a good liquid and laughed at me when I asked him if I could try a few more. (He let me try a few more but acted as if I’d just asked a stupid question… I was trying to be polite.) Anyway the other times I went in I was helped by others and had a very good experience. One was a bearded fellow who sat me down and showed me how to take apart, clean, and refill one of the tanks I’d just purchased. Excellent customer service on his part. He even got his personal vape from the back with the same tank and let me try it out before buying it to see if I liked the airflow. My third visit was just as good. The owner (I believe it was Michael) helped me check out some VV/​VW mods they had on display. I asked about mechanical mods and he then showed me one of his personal ones, even took it apart and explained how it worked to some degree. Then he let me take a couple puffs to see the difference (MASSIVE CLOUDS). I decided on a mod, purchased it, and he gave me 10 percent off and a 50% coupon for my next visit. Needless to say I’ll be going back again and again and again.

Great customer service, awesome ambience, and all around great place. They have a juice bar where u can taste whatever the fuck juice u want on their menu and it’s great!
I was helped by Erick, super awesome dude! He hooked me up wit GREAT customer service. He did everything I asked him to, even rewicked my coils for me! When you go in there, make sure you ask for him. He will definitely take good care of you.

I’m a brick and mortar vape store junkie, I frequent most of them in the area, I purchase a lot online too. If I’m in North Sonoma County I will always go and hope Kraig is at work that day, he introduced me to vaping and has never steered me wrong. Kraig has known when I was ready to «graduate» to each new mod, pays attention so that he is spot on when suggesting a new juice, and is a good therapist. He did that in a past life for real. Michael, the owner knows who to hire and what to keep in stock – although he is expanded and will most likely expand more, he’ll never get «too big for his britches.» Go see them if you want to vape, I wish them all the success in the world.