Goodwill – Redwood Empire

Most thrift stores are alike, but I am writing a review because of a positive experience I had with the staff at this location. A family member passed away and we cleaned her home out. We donated a large majority of her belongings and with that donation, 3 items were donated by accident. They were not very valuable, but very sentimental. I was worried about going there and explaining this, because I didn’t know what the response would be. When my boyfriend and I arrived, we met Rico. Rico was the most delightful man I have encountered in customer service in… years! He walked-​up to us with a huge smile on his face, shook our hands and was professional, kind and understanding. We looked around at the mountains of items and hope was small, but Rico seemed confident that he would find our items. We filled-​out some paperwork and sure enough, a few weeks later, we received a phone call that our items were found! Rico had talked with Cassie (supervisor) and together, they had stopped any outgoing items before making sure they had been checked. I was so impressed by them and their dedication to their jobs, their organization and ability to make that happen for us. Rico is the definition of top-​of-​the-​line customer service. Even had our belongings not been found, I would have written this purely based on the way he welcomed us with open arms and seemed truly concerned and committed to helping us. THANK YOU RICO! And thank you Goodwill!

This is my first time coming to this thrift store and I was amazed! Prices are very reasonable, the associates are kind and helpful! It is very neatly organized. The clothing looked in good condition too! I will definitely be back :-)

Love this store, been coming here for over 25 years. They remodeled the store almost a year ago, really like the upgrade. Big dressing rooms, good clothes. Have found dresses this summer for $ 6.99 and $ 9.99 for maxi. I drop in after exercise at 24-​hour Fitness and find shirts for exercise, also have found exercise pants in great shape. They always have a color that is on 50% off. I don’t always find a lot of things, but it’s fun to look. I found rolling desk chairs for hubby and I, and also a darling rolling chair that just fits my sewing table, each was $ 5.99. I have also found furniture 50% off if you take it that day. They staff is friendly and nice and they have been there for years. I really save money coming here.

This place has gone downhill over the years my wife and I went here yesterday and wow everything is overpriced a used couch they got for free in ok condition 700 $ wowwwwwww really not for profit my a** don’t bother we found stuff for more money then new in a department store. I thought goodwill was for the people, like a big garage sale, but it’s not its a big ripoff stuffed animals for 4 – 5 $ really? Really? These things should be priced to move to make room for more stuff they got for free. I will never go back to this goodwill, rohnert park and Sebastopol roads are priced way better still some high stuff but not even close to this place you can buy a couch for under 50 $ at either of these places, in good condition. Step your game up guys if it’s cheaper u will sell more and in the end make more money, quantity always wins in the sales world.

I’ve gotten a lot of cool high quality home items at this goodwill, staff is always super nice. only downfall lately: clothing used to be a lot more organized by size and type, lately it seems like coats, sweaters, sweatshirts are mixed in and spread throughout. not a big deal considering its a thrift store and kind of expected any way.

Fairly large store open later. Staff tries when they can. Lots of clothing books housewares. A little low on the children’s offeringsP