Jim Bone Fiat

2 stars is really all I can possible give… Being the ONLY fiat dealer in SR one would think that they would have better customer service. LISTEN TO CUSTOMERS and their problems they have! Not to over look an issue just then move on… LEAVING VOICEMAILS TO HAVE SOMEONE CALL BACK TO A F’N JOKE… I am hoping that from this day forward that my car doesn’t need factory work done. Cause I’ll be going to the east side of Cali. With hopes of BETTER RESULTS… I love my car. Just will never be a fan of JIM BONE FIAT!!!

Dishonest Advertiser! I saw a used car on their website in which I was interested. Clicked a button for an Internet price and got an email from a Blake Tinnin offering the Internet price. Ran one of my 5 Carfax on the way over and arrived to find it that it had been sold days earlier. A sales manager tried to make me a tempting offer on two similar (but high-​mileage) models that they had on the lot, but who wants to support a company who seemingly lied to get one on the lot?

Their sales people are definitely not the type that will keep pestering you and bothering you. That’s good. Unfortunately, that’s about all the good stuff I have to tell about this dealership.
For us, it was the worst experience in getting a new car. Ever. While both the sales rep who initially handled our business and his supervising sales manager got fired before we were finally able to take delivery of our 500e, this did not help us after days of broken promises, deadlines they never met, and a day I had taken off in vain in order to take delivery of our new car which was not there.
My letter to Jim Bone outlining a number of issues went unanswered. After all, it was he who boasted his «We can get any car here within 24 hours.» No, they can’t. Not even after four weeks’ advance notice and a pretty straightforward, simple order. Nothing exclusive or difficult.
Apparently to save themselves some money, they eventually didn’t even have the brand new car flatbedded to their dealership for us but instead driven some 90 miles, by two drivers who did not even work for their dealership. Totally ridiculous.
The service department is … unprepared, to put it nicely. Not going there.
Stay away and take your business elsewhere.

I have had the displeasure of dealing with their service department twice in the last several months. On both occasions their lack follow up is flat out terrible. On the first occasion I went in to check on a possible warranty issue. I was told on the day that I took it in that the FIat Factory Rep was in the area and I would have an answer that day. Well a week after leaving messages to find out about it, I was finally given an answer. The second occasion is just this week. On Wednesday I used the automated appointment setter to set up a service appointment. I received the automated response that someone would reach out to me shortly, but I am still waiting. I tried calling in twice and all I got was voicemail account. Furthermore be aware they are not open on Saturdays. Finally, the last call was receiving a call today from the Sales department trying to sell me a car. So, they want to sell me a car but not service it? I told him my thoughts about the Fiat Service Department and he told me he could get me a good deal on a Kia since he sells both. Well, that’s not going to happen as it is my understanding that the Kia Service Manager is also the Fiat Service manager. I guess it’s time to get rid of the Fiat.

I don’t believe that this business will succeed with such HORRIBLE customer service. About a month ago, I took my Fiat in for some maintenance. I was told I would soon be needing a new set of tires, so I told the clerk to go ahead and order them. I was told I would get a call in a week. A week later, I called and left a message that has never been returned. I waited a week, then sent a total of THREE emails that have yet to be acknowledged or any attempts to respond to them. I have contacted the FIAT offices in Burlingame, where I initially bought this car, and they told me to either bring my car to Burlingame for service, or keep leaving the Santa Rosa offices messages.
GREAT little car, but had I known how uncaring the company is to their customers, I would have bought a car from another company. Meanwhile, I am paying FIAT $ 69.00 a month for an extended warranty that APPARENTLY will never be honored by this car maker.
I just sent FIAT the following message:
«One phone message IGNORED.
Three separate emails IGNORED.
Keep your new set of tires, I will buy them from a competitor. I gather that you will also NOT complete the repair jobs I came in for? What a HORRIBLE EXAMPLE of FIAT customer service.»

I have tried to contact the dealership and no one has answered or tried to contact me. I am so disappointed on the quality of service. I am regretting ever buying fiat, this car has been in and out for service and to this date the side skirts have not been repaired correctly. A new car should not be having any service engine issues of any type. Am so let down, this has been a horrible experience… When I bought this car I was so happy and exited to make my new car purchase. Now I feel like I made a big mistake buying this car that has so many issues and what’s worst the service I have received from fiat and Jim Bo fiat has been the worst! I got a fiat because it was my dream car. And now it has turn into a BIG disappointment!!! I don’t want a defective car!!! And less I don’t want buisness with a bran that can care less about the driver and their dreams, a bran (fiat) who dosent back up what it sales.
Am so done with this experience that I dont even want a different abart. I called Jim bo at his number posted on his posters stating happy happen here and I can not revived any calls back.

On July 2 My wife and I stoped in to Fiat of Santa Rosa to Lease a new 500 E, all was going well for the first 30 min. We asked what comes with the car incentive wise and the sales person replies with what more do you want, we are saving you a life time in gas and oil changes. His comment was in bad taste based on the dollar amount I would be spending for a car ($ 33,000)They promised us the car on Sunday the 4^th which came and went with out any return phone calls or explanation. on Monday they told us they are trying to get the car from another dealer and it would be a few days, the next statement was they cant get it till after the 20^th. long story short they kept making excusess as to why they cant get the car. we called 3 diffrent dealers and they each had the car with trim that we wanted so we purchased from another location, I went back to jim bone to retreave my $ 2000 check and asked them to explain the contract they had intended to work with us and Terry said «I dont understand these numbers or how they came up with them» My reply was you wrote the contract how can you not know how you did it. Bottom line they are terrible unproffessional cant produce and have bad judgment when dealing with customers. Jim Should clean house, fire them all together and start fresh, I greatly hope that people read this before considering this Fiat location, spend the extra gas and time, go to a dealer that takes your concerns and request to heart as if they were purchasing the car.
Jim, you are welcome to call me if you feel you can resolve this, howerver I brought my troubles to you and you didnt seem to care and failed to resolve it when you had my bussiness.
If I could give half a star I would, but one star is all Im giving and thats because the building was clean.

Inquired via website. Really nice person called me.
They would not ‘aggressively’ negotiate over the phone and asked me to come in instead.

A great addition to Santa Rosa! Two service appointments were both reasonably priced and they finished 10 minutes ahead of their estimate, and I really appreciate that. A third visit was covered by warranty and they had a car for me to use (not a Maseratti, as I hoped) which was very thoughtful. Kudos!

Finally a Fiat in Santa Rosa. no more trips to Berkley. This site does repairs and claims.