Prosource of Santa Rosa

We did much research & shopping around for wood floors and Prosource is by far the best price and they were helpful in providing contractors to do the install. My only complaint is not with Prosource but the contractor… do not use Cordoza Flooring!!! They installed approx. 1500 sq ft of beautiful hardwood. Two months later I notice the toilet is leaking beneath the hardwood, they did not seal it properly. We called Cowan at Cordoza Flooring who told us «that can’t be I sealed it». Well, we pulled the toilet out, the wood is ruined beneath, and are now we are stuck trying to find and pay someone to fix his mess. He will not return our calls and will not honor his warranty. When he bid the job he said the work is warranty for 1 year. This apparently is just a bid gimmick because he will not honor it!!!

This is the second time we have used Pro Source to purchase our flooring. We were very happy with our first purchase for our laminate flooring for our retail store and we obviously went back when we needed cork flooring for our home kitchen remodel. The day of our install we found out that there was an error in the item number, the little tag that that slips into a clear plastic envelope on the product sample. Apparently it must have been switched by accident and the material that showed up at our home that we special ordered two weeks out was the wrong color. I immediately contacted Lisa as I had the installer here and appliances and tile scheduled the following day. She apologized for the mistake and told me she would call me back ASAP. I received a call a few minutes later explaining that they were sending a van to San Rafael immediatley to pick up the product and our installer would be back later in the day to complete the install. It was a bummer to realize the honest mistake but it was so refreshing to have a company go out of there way to make it right. I later learned that it was one of the owners himself who drove down there to pick it up.
Everything worked out and I know that it is rare trait these days for a company to go the extra step to right a wrong to make a customer happy. I would highly recommend ProSource and their team to anyone. We love both of our floors, business and home!

Great place to do business with.
Super friendly staff.
Lisa rocks, she will go way out of her way to accommodate any need.
The installer Tony was also very right on.
Seems at a impossible location (difficult) looks still like new after a ton of use.
Highly recommend these guys.