Santa Rosa Head and Neck Surgery

I don’t remember much about the front office staff-​just that there are a lot of them! But we were just grateful to finally have an appt with an ent. My husband saw dr. huang, who was professional and seemed competent. She found what was wrong with his ear, which had eluded his general practitioner. I guess that’s why we need specialists! He has been back since a couple of times, with no complaints (which he would do if anything had gone wrong). We also found santa rosa to be an especially friendly city!

Long story short… Office staff is not helpful… Call in for an appt. because you need one do to earaches…“Sorry, we can’t see you for three weeks.” They never call you back as promised… Finally forced to take 4 year old meds because they don’t get you what you need…

New patient. The front office staff were very professional and friendly. A short wait to be taken in by a very nice Dr. assistant who introduced herself. A very short wait for Dr. Huang. She was one of the most thorough and caring doctors I have ever seen. She listened and showed interest in my concerns. I was concerned before going because of the reviews/​No more!

I can’t review any of the doctors, as I didn’t get the chance to meet my scheduled doctor, so this is for the front office only. I made an appointment stating clearly I was there to see Dr. Homicz for maintenance of my thyroid disorder. I checked in for my appointment, and after an hour of waiting, they told me he only dealt with surgeries and I would have to go elsewhere. I’ve never encountered any medical office that takes your appointment for something they know they don’t treat. And if this is an issue, it would be really helpful to mention this before I waited there for an hour. It’s unfortunate as I’ve heard good things about the doctors, but I would hesitate going until the front office receives a major makeover.

I came in for hearing issues in my right ear, and was given to Dr Quenelle. He is a very nice older man, but did not explain anything to me before he did it. I think i should know what you are sticking in my nose and ears and why! the only reason I gave this 2 stars is because he resolved my hearing issue. the reception staff are very rude and don’t seem to want to help anyone and seem annoyed at anything you ask. I was prescribed ear drops by Dr Quenelle, I went to CVS to pick them up, only to find out my insurance doesn’t cover it and it was going to cost me 200 dollars. also they said he prescribed me 3 bottles which I don’t believe it correct. unfortunately it was a Thursday night so I called into the office Friday morning. Brandy, his assistant, was out of the office and so was Quenelle. her message machine said they were out of the office on Tuesdays. I left messages on all of the other assistants voicemails and never received a call back, I just wanted a new prescription and needed to know whether or not, not having the drops would effect any healing. the lady who makes appointments was not willing to help me and said there was nothing she could do and hung up. no one here is helpful! I have a follow up appointment in a week and will be letting them know this is very unprofessional and they need to treat patients better.

Not impressed… fancy looking office but icy reception from staff. Both the doctor & nurse failed to even introduce themselves with their names, that’s just insulting to the patient. Def

I had headaches and low fever symptoms often in the last year. My last episode was a 4 week headache. Dr. Zechowy gave me a comprehensive examination which I was thoroughly impressed. He described my symptoms as rhinoplasty as I get these symptoms all year long. He gave me some new nasal spray on the market and low and behold in two days all my symptoms were gone and nothing has come back yet. I found the whole staff to be congenial and very helpful. It is refreshing to go to physicians that really know their field of medicine and a support staff that makes things happen.

Do not go to this place. Horrible communication: the nurse wont return the calls, doctors never call patients. What?
My surgery was completely botched and non of the side effects were ever discussed with me. On the day of surgery I signed a huge pile of papers and I guess I was suppose to read them before heading into the surgery room? These people are joke. Devin Lonergen is a complete HACK JOB of a surgeon. AVOID HIM and AVOID This place by all means. He billed my insurance $ 365 for the initial visit and spent a total of 9 minutes with me pushing the idea that we have to do surgery for a small bump inside my lower lip to see if it’s cancer. My dentist friend later on told me that his oral surgeon would have done the operation as an out patient surgery and it would have cost $ 600 at the most. He made the comment that what this surgeon did was «an episode for Dateline in the making». Instead they billed my insurance nearly $ 20K and put me under and messed up my lower lip badly. I have permanent numbness and tightness in my lower lip and occasional sharp pain and sensitivity.
Front office is unfriendly and feels like a 3^rd world country.

Firstly Dr Quenelle is amazing. he has a great bedside manner and explains things really well. with charts, and in ‘normal’ terms that people who are not familiar with medical terms can understand. He is kind, and funny as well. I really enjoy going to see him, and having my surgery done by him on my sinuses.
This review is for the front office. They are terrible. I have been 10+ min early to appointments and have ended up waiting over an hour to see the Dr. The ladies who work behind the desk seem annoyed and bothered when you ask what is going on. Oh, I’m sorry. I have other things to do today than sit here and wait. I have been late to class multiple times because of this.
I made an appointment extra early one day because of this. I got there at 7am and there was nobody in the office. My appointment was at 715. I was waiting until 7:35 when and another women came in… and they took her ahead of me! I knew it was for Dr. Quenelle because I saw his Medical Assistant open the door, I even got up expecting her to say my name… I was completely shocked and really annoyed at this point. I didn’t see the Dr. til 8:10! Are you joking?!
I also heard one of the staff used this sentence «He ain’t got no record of you coming in today.» Completely unprofessional. use proper English
Hire some new people. your front office staff makes you look awful.

I was very pleased with the ENT specialist I saw here. He gave me a lot of attention during the office visit, and my sinus condition went away with the treatment and medicine he recommended. I would definitely go back if I needed help for a nose or sinus problem. The doctors seem to do a good job for the patients.

I started seeing Dr. Quenelle about 9 years ago. I had been happy with him, feeling he was not only knowledgeable but also compassionate. Yes, the wait was very long in the waiting room, but I felt it was worth it. After he moved to the 4^th Street office, something happened. The office staff became almost disinterested in taking care of patients and Dr. Quenelle’s assistant, Brandy, who had previously been difficult to get to respond to calls, became even more so.
In the past year I went to see Dr. Q for a possible ear infection or maybe more because I was very dizzy. He prescribed a steroid which did nothing for me. I was later put on an antibiotic by my internist because it seemed my sinuses were the issue. The problem became worse, until I ended up in a wheel chair because I could not walk around on my own.
I returned to see Dr. Q. There I was, sitting in his office, sobbing, begging him to help me. I asked if my life was going to be spent in a wheel chair and he said, «Could be.» He went on to say he did not know what to do with me but maybe I could be sent to see «some guy at UCSF.» Then, he said I could have a VNG test to see if I was dizzy. I agreed to that. He turned and left the room. At no time did he look in my ears, or touch my neck or face. (When I saw the report he’d written up about that visit he said he had done all of that.)
Someone rolled me out to the front desk, where I rasied up a bit to ask about scheduling the VNG. The girl at the counter finally noticed me and said I should stand up so she could see me better. I told her I could not stand up. She said the only date available for the test was three weeks away. I said that would not work, and then asked who else in town could administer the test. All of a sudden she said I could be seen in two days, but that I would have to wait three weeks for Dr. Q to give me the results. I asked why I had to wait when his office shared the same waiting room with the audiologist’s office. She said she would ask Dr. Q if he would read the results but she could not promise it.
I scheduled the test, but when I got home I decided I would not give Dr. Q another «opportunity» to see me, so cancelled the appt and fired him.
Something is going on with him, and I don’t know what it is, but there are many people not happy with the way he treats, or doesn’t treat, them.
I believe the other ENT’s who are in the office are good, but one still has to deal with the front office. And, too, Dr. Q is the king of the roost, so I wonder how much he has to say about how they function and how the front desk acts.

I had seen Dr Quenelle in the past, back when they were in a different location entirely, and I was very pleased with my care, and his directions on what his preferred plan was for me. Recently I was having some issues with my ears that I wanted to see him for, and the experience was so much different than my experience in the past.
Firstly, I had an appointment to get my hearing checked, and that went smoothly, with a great audiologist taking care of me and who was friendly and wonderful. Then I had to schedule a follow up appointment, which for some reason made the receptionist cranky. So sorry? After finally getting one, I returned to have my follow up visit, and was met with a waiting room completely full of people!
I started up a conversation with the people sitting around me and was shocked to hear that one lady had been waiting for an hour and a half past her appointment time, with no idea from the receptionist on when she would actually see the doctor. I myself ended up waiting almost that length of time, and ultimately ended up leaving because I had other things scheduled that I needed to do. In the span of that almost hour and a half I sat there, I saw SEVEN people leave or reschedule because they were so past their appointment time. Even when I went to leave, the receptionist told me it would have been easily another half hour, or forty five minutes before I would have been seen. So frustrating. Absolutely changing doctors and not coming back.