Santa Rosa Powersports

I Bought a 2015 Yamaha R1 from SR Powersports in May of 2015. The purchasing of the bike was seamless. As they were prepping the bike for delivery they kept me informed of the progress the entire time and even sent pics of the bike after the fender eliminator and slip-​on were installed.
Delivery and financing went extremely well and within a half hour of walking into the dealership I was on Bennet Valley Road heading home (the long and twisty way, I live in Alameda).
I have since had three services done at SR Powersports; two scheduled maintenances and one factory recall. The service department is outstanding. These guys actually remember your name, your bike, everything. Let’s face it, nobody wants to drop their bike off for any length of time, but unlike certain other dealerships in San Francisco in the Mission district, on Valencia, I actually trust these guys know what they’re doing.
If you’re in the Bay Area give these guys a shot. When I decided I wanted the R1 I searched for the best deal and SR Powersports was, by far, the place to go. I live in Alameda and would not even think about taking my baby anywhere else.
Do yourself a favor and check these guys out.

Ok, so the only reason this is not 5 Stars is no one would believe me if it was. These guys were great. I sold my bike yesterday, and this morning went in with a particular bike in mind. The sales guys were a lot of fun to work with, which really made the lighter pockets much easier to deal with. On top of all of that, I ended up getting the bike for a more than fair price. So, do yourself a favor, and at the very least, give these guys a call.

Just purchased a Yamaha R3 with Chad. Stellar customer service! Definitely gave me a good deal on the Motorcycle and accessories! Answered all my questions & alleviated any concerns I had with financing my first motorcycle!
Very professional and customer friendly staff! The service didn’t end after I got approved for financing. I went to my Insurance Broker to get coverage on my newly purchased bike and they weren’t able to get me coverage at a price of which we could agree on. Gave Chad a call with my insurance issue & he found an Insurance Broker who is able to give me very affordable coverage!
Will definitely be bringing my new R3 back to Santa Rosa Powersports for all my servicing needs! Thanks again guys for the limitless bounds of customer service!

I have always got good customer service. Very knowledgable and honest. I would recomend them to anybody.

I just purchased my SFV650 here and chad gave me a great deal. I just walked in and was just checking their bikes but i went home and rode my new bike. Chad and Mark are awesome gave me some great deals.

Great service! Since the first time I’ve stepped into the building. Extremely friendly employees compared to other dealers.

These guys a totally awesome.
We are on a tour of the U.S. and needed a rear tyre and brake pads. We arrived unannounced and not only did they hook us up but they lent us a bike to go and get breakfast.
Brilliant service and a great bunch of guys.
Thank you Mark, Chad and all the boys.
You guys rock.
Guy and Sam
Brisbane
Australia.

After setting an appt for service on my husbands commuter bike, Chad was amazing from start to finish. He explained what would be done and gave us a great price. For this having to be done on a Saturday we were impressed on how timely it was handled. We would recommend this place for all of your motorcycle needs!

I just purchased my first motorcycle from SR Powersports and I’m extremely happy with the overall experience from the time we walked in to the shop until we left with the bike. Of course being new to motorcycling I took some time in trying to find the right bike. After hours of searching online and thinking I would have to travel hours from home, I knew that making a couple of stops locally would be better. I went to another dealership and just didn’t feel as welcomed. SR Powersports made me feel welcomed and had a no pressure feel. I had a certain type of bike in mind, but I just wasn’t sure if I knew that it would be the greatest decision, since I thought I would have to make up my mind myself. After stopping in a few days I ended up making the pick of the Yamaha FZ-​07 and couldn’t be happier. The whole staff at SR Powersports was very professional with their knowledge and help with everything. It’s nice how convenient they are so getting services for the bike shouldn’t be a problem either. I can’t wait to stop by the shop just to see the events that will be held here in the future.

I bought my ’14 Yamaha R1 from here and don’t regret a single thing. The staff was very helpful both on the phone and in person. The staff understood I was from out of town and ensured everything was processed and ready to go when I finally went to pick up my bike. I was never hassled or pressured during the purchasing process which made my decision to purchase the bike a lot more comforting and I got a pretty awesome deal! They really took care of me while I was there and if I lived nearby I wouldn’t mind trusting them with services and maintenance either. While looking for the perfect bike for me I’ve visited and contacted several dealerships in northern Cali, thankfully I found these guys! FYI I’m a little late on the review but was quickly reminded why I needed to give these guys a 5 star Unilocal review, its been over a month since I’ve bought the bike and they contacted me just to check up on how I was liking the bike and to see if I had any questions… Customer service after the sell… Well done guys

— Phenomenal service
— Awesome staff
— Quick in and out (if insurance company doesn’t have a meltdown)
— Easiest, quickest, and most friendly vehicle purchase I have ever made
— Great selection
No doubt I will be back. Hard to find service and friendly staff like they have these days.
The first time I was in the store I was helped by one of the nicest salesmen in the world (name is slipping my mind… possibly Craig?). A couple days later I was committed and went back to purchase a 2014 Yamaha FZ1. I went late in the day and sat on hold with my insurance company for over an hour and a half before they were able to insure the bike. Both Chad and the owner stayed until around 7:30pm (hour and a half after they closed) to make sure I was insured and able to ride away. This was far and above what they had to do, and they both had outstanding attitudes about the whole thing. I felt awful having them stay on a Saturday night when they should have been long gone and home relaxing.

I purchased a used FJR from Santa Rosa Powersports and want to commend this business and their staff for a great buying experience.
I worked with Chad and the owner, Todd, who are both super-​professional, and extremely knowledgable on their product lines.
Next time I am in the market for a new or used motorcycle, this is the place I will do business with.

Went in to check out a YZ 125 for the kid. I was greeted by Todd who was totally nice and low key. I never have been to this dealership before, and have heard some so so reviews, but Todd was able to answer all my questions, actually wanted my trade in (at an amazingly fair amount) and made the whole process easy. Yamaha had some great rates and rebates, so with the great trade in value I couldn’t say no. There were a few bumps in the delivery/​set up, but it was handled, Chad and Todd are very hands on will do what it takes to make things right and stand behind what they sell. Thanks guys.

After finding the bike I wanted I checked CycleTrader for matches in the area. I found a nice example here, I called and was greeted by Chad. I explained that I have two very young children who would have to make the 2 hour trip from Sacramento with us. So if we could just agree on a out the door price I would buy the bike. He talked to his sales manager and agreed on my price.
The next day we drove down and were handled by nothing but thoughtful, attentive employees. Every single person was friendly, and super helpful. I hate buying cars/​motorcycles because the staff typically acts like you are disrupting their hangout session, and there’s always the mind numbing haggling that happens for hours. NOT HERE!
This is by far the best buying experience I have ever had. The only regret I have is that they are not my local shop!

These guys are the very best! I bought my second Suzuki from them today, then had six deals going at the same time and I was still treated really well and was in and out in no time. Every member of their staff I have dealt with has been aces, I love their huge inventory and their superior knowledge of their bikes, products and most of all their speed in completing paperwork. I don’t know that I’ll need a third bike any time soon but if I do I would not go any place else.

Finally got the bike back. Still not right, but won’t be taking it back there for repair. Trust me — not worth dealing with.
We’ve taken it elsewhere to be repaired after the ‘repair’ done here.

Just bought a 2015 Yamaha FZ-​09 from these guys and they were very professional and friendly about it. Since I live almost two hours away I had to do the purchase over the phone and although there was a lot of calling and bugging them with questions over the phone they never stopped being friendly about the entire thing.
Although I mainly spoke with Chad, I did also have questions answered by Todd and Brian. They went over all the paperwork once they delivered my bike and I was set to go in just half an hour. Amazing Service!
I will pay their store a visit someday when I get the chance to update them on how I am enjoying my new motorcycle!
Thanks guys

My husband & I have been here a couple times, each time leaving in disappointment.
We’ve come here to get me a dirt-​bike, the salesman who helped us said there was no difference between the ’13 & ’14 Yamaha 250, when I researched differences the ’14 is slightly lighter, sits lower, & has slightly more ground clearance (things that are important to me).
Another time we came in because I dropped my ’12 GSXR750 & wanted to replace a fender & get flush front signals. The parts guy told my husband he’ll price match, then refused to when my husband showed him a price from an authorized dealer. We decided to just order the parts online.

My Honda’s motorcycle battery died this morning, had to jump start it. They had the same Yuasa battery the factory calls for and made time to install it the same day as I didn’t want to be stranded again.
Awesome customer service and their prices are very reasonable. Same battery at a competitor was almost 50% more. Nice guys too, no pressure, just great service.

Bought my first bike from this place back in 2013 (ninja 250) and upon purchasing it they told me to bring it back when I was ready to upgrade, I thought that was cool and made me feel comforted in the fact that they would want it back unlike parking lot craigslist transactions.
Anyway, fast forward to ²⁄₂₀₁₄ and I’ve been doing all my motorcycle related purchases here because of their great customer service. Talk to Mark and prepare to smile because this young man is funny! props also to Jason for getting my tire/​chain service done ahead of schedule, including the gsxr recall that was supposed to take 10 days to just get the part from Suzuki :)
I’ve read some bad reviews on their page, pretty sure the guys mentioned in those reviews no longer work there… Thanks Santa Rosa Power Sports!