Sephora

I love Sephora! I prefer this Sephora over the Santa Rosa plaza Sephora which is bigger because of one person. ELVIRA. She takes the time to understand your needs and what you want, what you like in products and recommending. This lady deserves a raise! Love it.

Always choose the Santa Rosa Plaza Sephora over the Coddingtown one. Coddingtown is extremely unhelpful, low stocked, with snotty employees that will not acknowledge you. Whenever I call the store to see if somethings in stock, they always give me attitude. A few times I’ve called, they’ve put me on hold, and then hung up on me. I brought that up to a Santa Rosa Plaza employee and they told me that they are constantly hung up by them as well.

I love coming here. Sometimes they get slammed so I look around a bit as I usually know what I want to start buying. This is the fourth time I have been here and each time my questions are answered, and attended too and honest opinions are given about how to use something or what product I can do with out depending on my regimen. So far I love love love getting helped by Elvira she knows her stuff and it’s always a pleasure! I ended up coming back and buying two more lip stains because of her! New addiction.

So, it’s still small. But hot damn, I got attended to fast!
Even though I said I wasn’t likely to return, I did. And they were nice to me! I felt like Julia Roberts in Pretty Woman showing up with Richard Gere. Only, instead of Julia Roberts it was me — plain ol’, comfortably dressed, me.
I asked about a particular pallette and wasn’t just motioned to its general direction, I got walked right up to it! (This should be surprising to anyone who’s visited the Plaza Sephora) More than one person offered their assistance while I browsed and I felt so welcomed that I bought the stuff I came for for my sister, got something for another sister, and went a little crazy with lipsticks that I didn’t need.
They were nice to me, weren’t pushy, and put me in a great mood to buy, so I did. And I didn’t even need Richard Gere’s help! Woo hoo!

I love this Sephora, it’s my favorite, if they don’t have what I want, I drive to the Novato one. That’s how much I dislike the Plaza Sephora. The Coddingtown Sephora sales people are very friendly and super knowledgeable. If you don’t want to pay for parking or chance getting mugged in the Santa Rosa Plaza parking garage give the Coddingtown Sephora a try. You will be glad you did.

Bad costumer service. Went in to ask what my undertone is but never got an answer since I was never helped. Four girls working there hanging around talking with each other and never asked if I needed help even though I was standing looking straight at them. I could of went up and asked, but I didn’t. Still if you have a customer and are standing around talking to coworkers, please help the customer.

I love this location, everyone has been so helpful, someone always comes up and asks if you need anything, the cashiers offer samples and make sure your transactions go smoothly, I’ve had nothing but good experiences here. I called in and asked if they could hold some items till the next day and the girl happily helped, took my information and let me know when they open and close to get the time I want to come in. They have a limited selection compared to a huge regular Sephora store but most of the time they have items that are out of stock online or from bigger stores.

Oh Sephora… how I love thee. Honestly, a great place to try it before you buy it. They have incredibly helpful staff and they are always more than happy to show you how to use a product before you take it home and get totally frustrated with it.

Came in first thing in the morning and there were two girls workings that were so friendly and so helpful. They have a great selection of make up and all sorts of different kinds of facial products. They even give samples to try products before you buy them. Rihanna I think is the name if the girl that helped me and she awesome.

Love sephora always love my birthday gift! My birthday is coming up next month can’t wait to see what I get lol! I just ordered off of their website tonight and can’t wait to receive my stuff! Love their lip stain

Looove it here. Its my heaven!

This is a great place to shop! The customer service is the best! I prefer this store over the plaza the staff is much friendlier and accomodating!

Love!!! If you have $ 18 to spend on mascara, why not?! Love that they give samples of pretty much any fragrance and I actually like that they were so attentive. One bad thing about them was I wanted to get a foundation and had the clerk try to match my skin tone and we found one that was in my price range she kept trying to get me to go for the more expensive one. But hey they’re in sales right?

One reviewer said this Sephora, inside JCP at Coddingtown, had mastered the art of helping without being pushy – NO way is that true. Every time I go in, they push me so it feels like bullying! Yesterday, a Sat. at 11 am, I stopped in for a few things and within 3 mins all 3 employees searched me out and asked if I needed help! I finally told the last woman that she was the 3^rd in 3 mins, then she acted insulted. I much prefer ordering online… No bullies trying to make a sale!

I am a makeup junkie, and Sephora is my favorite place to get my fix. It’s a mini Sephora, which just means more awesome per square foot. It’s true, they don’t carry all the same brands as full-​size Sephoras. They do carry NARS and Makeup Forever and Cover FX– amazing brands that to my knowledge can’t be found anywhere else in Santa Rosa. The staff is really nice and helpful. They will leave you alone if you’re just say popping in to freshen up before work with no intention of buying anything, for example :) But they’re also more than happy to offer suggestions, recommendations, and, my personal favorite, samples. Sephora does offer a «Beauty Insider» card available to those who spend more than $ 500 a year. I’ve been a card-​carrying member since my senior year when I blew my entire bank account at Sephora, whoops. Best part is you only need to spend the $ 500 in one year, one time. Benefits include: points for every purchase that are redeemable for gifts, birthday gifts, and an occasional Beauty Insider only sales. I just got a 15% off on anything in the store coupon! There’s also a 20% off sale once a year. As most women know, makeup sales are few and far between!

This isn’t a real Sephora and they failed to tell my mom that when she purchased a gift card there for my Christmas present.
The «Sephora inside JCPenney» gift card that I received does not work at any Sephora stores or at
. You would think that the store clerks would be trained to tell that to every person who purchases a gift card but they are not. Instead, this gift card is really just a JCPenney gift card in disguise. What a stupid marketing strategy. Not everyone lives near a JCPenney and definitely not a Sephora inside a JCPenney, so now I have a gift card that is extremely difficult for me to use. You would think that their sales associates would mention this to customers, especially during the Christmas season!

For as long as I have known about Sephora, I have loved Sephora, and when I found our that we were finally getting one in Sonoma County, I breathed a labored sigh of relief. Not that I didn’t enjoy my monthly pilgrimages to Vintage Oaks Shopping Center in Novato (our previously closest Sephora), it’s just that with the veritable wasteland of beauty supply up here, it’s something I wanted to have on a more dependable basis.
This Sephora is inside JC Penney’s, in the Coddingtown mall, which makes it probably the second best (only good?) part of this mall, only after Whole Foods. Sephora is like an island of beauty and relaxation inside the chaos of JCP, which is my only grief. I hate having to battle the bargain shoppers just to get my Boscia and other dedicated products.
If it were up to me (and clearly it isn’t), I’d recommend them expanding the Sephora into its own freestanding location, still in the mall. Seeing it’s apparent success in JCP, I think expanding can only do it more benefit.
Every time I’ve shopped here, I was overwhelmed with the satisfaction of working with their staff, who are well trained, knowledgeable, and friendly without seeming overly commission-​driven. I’ve always been offered samples of any product I was interested in, and the selection is quite good for a small store.
The only difference besides being smaller with less selection that I’ve noticed is the services. Most of the other Sephoras specialize in makeovers and makeup demonstrations, some even offering skincare such as treatments and eyebrow waxes. This location only offers lip and skin or eye, and makeup only.

The staff here has mastered the art of offering assistance without being pushy. They are welcoming and friendly and display an extensive knowledge of their products. I will definitely be returning!