Soma Intimates

super helpful comfortable bras seating area for less enthusiastic shoppers bras feel high quality a tad expensive but I think it’s worth it

I love these bras, but their return policy is the worst! I’m considering finding a new brand to wear. I bought a front closure vanishing back bra and 3 months after I bought it, the front clasp started twisting sideways making it unwearable. It is a defect as I own a handful of Soma bras and none of them do this. I called and they said after 60 days they won’t do anything. So $ 50 for a bra that lasted 3 months… no thank you. Fix your policy on defective merchandise please!

I had an excellent experience here yesterday and wanted to share my good experience with others. The person who looked after me had lots of patience while we returned lots of items I had ordered online and then when I ordered a few other items they didn’t have in their store, she extended the free shipping and 20% discount that i had had with my original order. Even after I returned home and called them to insist that they had not packed all my items they spent the time to explain more than once what had happened (that I had paid in the store but the item would be shipped to me). Excellent customer service. I will be back.

Anne is simply the best. After a not so good experience I went to Soma and was greeted by Anne. We told her the size we were looking for and age offered to size me. We went into a dressing room, she sized me and we found out I was actually a size smaller than what we are looking for. She brought me a few different styles and a few different colors and the second style I tried on I absolutely fell in love with. Being that I’m a G cup it’s very hard for me to find bras that fit and are comfortable and sexy, this place was awesome and had a great selection compared to most other places. I was really pleased when I left, I came home with three bras six panties and one bra on order. The service, the product, and selection were great! I definitely recommend!!!

The staff is great, the product… not so much. I purchased 6 pairs of panties about 6 months ago, 3 of the 6 are already fraying and falling apart despite infrequent use and laundering according to manufacturers instructions. I contacted customer service about my dissatisfaction and was instructed to send the articles to their Distribution Center by traceable mail with my passport number AND information regarding the original purchase and the items will undergo a «quality review». Are you kidding me? This was not a major purchase! I paid $ 6 a pair on sale! It would cost me more then that to ship them! It would be much more consumer friendly and cost effective to simply replace the items. Ridiculous! I guess the take away is… make sure you are completely happy with your purchase because their customer service protocol is very convoluted.

One of the best shopping experiences in quite some time. I was greeted and helped by a woman named Alison, who made shopping for the right bra a wonderful experience. She helped me get sized, went out of her way to give true customer service, and was with me the entire time making sure everything was just right. I ended up getting 4 bras that are the best fitting bras I’ve ever purchased. Micro-​fiber. Soft. Comfortable. Top quality. Amazing support. Fits just perfect. I also got six pairs of beautiful great-​fitting underwear to match. Very pleasing experience. I plan on buying almost all my bras at Soma. Great place.

I had an amazing experience this afternoon. Anne was so incredibly helpful. She spent at least an hour with me pulling different bras and helping me adjust them for the perfect fit. I just finished breastfeeding and couldn’t wait to get into some real bras. Time will tell, because this is the first time I have bought this brand, but I already feel like the quality of these bras is far superior to Victorias Secret for the same price. As any woman knows, buying a proper fitting bra can be tough. They are so helpful here. I will never go anywhere else again.

I went into the store try to return some underwear and told that I had to have an account with Soma Intimates and next time have a receipt.

It’s tough for me to write a review on this place. The store is clean, quiet and fairly well-​organized, which is great. I was in the area in late December and desperately needed to find a GOOD strapless bra. The woman who greeted me was not friendly or helpful, didn’t check on me when I was trying on bras and seemed disinterested in ringing me up for my ‘one bra’ purchase — instead, she focused on other customers who appeared to want to purchase more.
I told the employee I was looking for a strapless bra and she only focused on the regular priced styles, when there was several strapless bras on clearance as part of their semiannual-​type sale. She never acknowledged to me that there was a sale (I could obviously see but typically employees like to make sure you are aware), and I had to check them out myself prior to purchase. They had my size and colors I could have been interested in.
However…the bra I got was worth the hassle. It is the best strapless bra I have ever tried on. Worth every penny. The girl who ended up ringing me up couldn’t have been sweeter and helpful — sad I didn’t get her initially, but at least it is nice knowing Soma has some really great employees.
I am not sure if I will be back — the products are really nice and well-​made, but the majority of the styles are a bit too matronly for me. Also, I wish the dressing rooms actually had doors, not curtains that leave a gap open and cause me to stay in the farthest end in paranoia of being seen. :P