T-Mobile

Since Unilocal barred and deleted my review based on my mom’s and I’s experience with this company I will post my OWN review based on my experience! This branch is HORRIBLE! Their employee’s will lie and promise «free» accessories and later on will charge you for it on the receipt, check your receipts people. I’ve been in here twice, the first time seemed to be great, good customer service and seemed to get the problems resolved. But after further investigation into MY bill and services the things I was promised were not done correctly. When I upgraded my phone the associate couldn’t get my photos to port over to my new phone etc. Went down to the ACTUAL T-​Mobile store on College Ave and the associate was able to get everything from my old phone over to my NEW phone. Remember people, this branch is only an «authorized» seller and not an actual T-​Mobile store so they have their own policies and do not adhere to T-​Mobile policies that you hear on the commercials or tv ads!

Maria and Jose!!! What a fantastic duo!
Friendly, approachable, honest and very thorough. We have new phones with a new carrier. Maria is professional and she represents this company with so much pride. She stands by her word and we can’t thank you ALL enough!!!

This Tmobile location is great! We were sent over from another location for a tablet they had in stock. We did unfortunately have to wait a loooong time but it was worth the wait. They treated everyone the same, no rushing which takes talent in my opinion when you see a line forming. They multi task with customers while phones are loading and they’re good at it! The store closed at 9 but they waited on everyone even after the store closed. We weren’t done til 10:15 but we walked out with a tablet and a Samsung Galaxy S6, worth the wait and they were still nice. I really recommend this place, I believe the girls name was Maria, she’s great!

I like T-​Mobile because we have the two phones for unlimited data and everything, however the only thing is that they charge you to pay online and on the phone and they charge you five dollars if you pay your bill one day late ONE DAY!!! Always check your bills because they will charge you for random things. And don’t get the insurance because my boyfriend had paid his for two years and a half and when. His phone got ran over and was unusable they wanted him to pay $ 179 plus $ 179 more to the store just to get a new one. WTF???

My boyfriend and I went into Tmobile yesterday to ask about there contract pay off they are promoting. Let me just say… we both left with brand new Galaxy s6 phones and have an unlimited everything plan!!! I went from paying an average of $ 250 a month with verizon to laying $ 173 for our plan plus financing our devices.
Maria and the two other guys she was working with were absolutely awesome. Super friendly and knowledgeable. Thanks guys!!!

My wife & I went in with my 2yr old daughter just to get some more info on switching from Verizon & their ridiculous prices. We then met Maria Zamora. She not only gave us the information we needed but became a salesperson right in front of our eyes. It meant alot since I am too in sales & she gave me everything I needed… in fact so well that we just got everything done right on the spot.
Thank you Maria for making our switch & experience a great one with no hassle at all. My daughter loved how you interacted with her & hopefully will see you soon. Go see this woman, she knows her stuff!