Tiernan Paul J DDS

A nightmare experience. Too aggressive with treatment, no empathy with the result. Terrible.

I recently had a tooth extracted by Dr. Tiernan. I was very nervous about having my tooth extracted, but was put at ease immediately when I called to schedule the appointment. I was able to get an appointment in a timely manner. The front office staff was pleasant and reassuring. Dr. Tiernan’s assistant was frieindly, comforting and sympathetic about my fears and concerns. Dr. Tiernan was friendly, listened to me, and explained all that he would be doing during the extraction. He said, and continued to say during the extraction, that I could take a break at any time, and to be sure that I told him if I was in any kind of pain. The cream which was used to numb up the area before I received the injections worked like a charm. His technique for administering the injections was pure perfection. His demeanor at all times was calm and caring throughout the extraction. Kudos to him for that because my tooth just did not want to cooperate about coming out. I was sent home with instructions — both verbal and written — about what my recovery would be like and how I was to care for all involved. Dr. Tiernan called me that night to check up on him. I would recommend that anyone go to him if they need to see an Oral Surgeon.

In my opinion, this dentist is horrible. We considered going to him to have him remove our teenage daughters wisdom teeth.
A dentist had referred him and I called to find out about talking to this person about the surgery. I was encouraged by his staff to come and and talk with him. In the consultation about his race cars and race track at his house and how much money he has. He proceeded to insult my referring dentist too. (She doesn’t refer him anymore, as I understand) He had us sign forms that said «these negative things could happen» and then proceeded to tell us that those things wouldn’t happen. When we left the «consultation» we were told the amount it would cost to have him remove our daughters wisdom teeth. Didn’t make us feel comfortable at all.
We decided not to go to him and found a wonderful Oral surgeon. A month later, I get a bill from Tiernan for a consultation. I was not informed of this cost before the consultation. I spoke to their office manager and she says they don’t inform patients about the costs, the amounts or that there will be costs, period. I asked how they decide the amount that they will charge for services, since they had not spoken to the customer, prior to charging them. They said they do now and have always charged what they charge as if the customer had insurance and the amount that they would charge insurance. I asked her if there is not agreement, a meeting of the minds, or the patient is not informed of a price to «meet the doctor», how do they feel it is okay to do this .
I was told that it wasn’t open to discussion, it is the patients responsibility to know that the doctor is only available for hire and if they didn’t like the amount, they should think to ask before they talk to the doctor. I explained to that he had not preformed any service.
I asked to speak to Tiernan and he refused multiple times. I went into the office and he refused. Early on, I had asked the office manager about their public relations and how they felt about having such an unhappy customer, I was told «we don’t have to worry about it, there will always be plenty more kids who will need his wisdom teeth pulled». They don’t have to worry about their being more customers. They were willing to take that risk.
I was told if I didn’t pay the bill immediately then they would take action. I told them that my attorney said it was not legal bill. They said they didn’t care, they would send it to collections if I didn’t pay it that day. I told them that would effect my credit so I felt like it was blackmail, she said, oh well, pay it then.
So, I got to pay to have Tiernan tell me all about his miserable life. Unbelievable. I am planning on suing for the return of the fee I was forced to pay and any other charges.
I wouldn’t send anyone to Tiernan.

I had all four of my wisdom teeth pulled on Friday and went to a BBQ on Saturday where no one could tell what my mouth had been through the previous day! My experience with Dr. Tiernan and his staff was the best I’ve ever had — and I hate getting my teeth worked on. I opted to only use local anesthetic and the worst part was the shots — which wasn’t even that bad because they used a numbing cream beforehand. His technique for administering the shots (as well as everything else) was perfect. Yes, it hurt, but nothing I couldn’t handle. As far as the oral surgery itself, he is really good at telling you what’s going on as he’s doing it — Like, «this is what the drill sounds like so it doesn’t surprise you», «you’ll hear some cracking right now», «get ready for a lot of pressure». It made it SO much easier to endure because I knew exactly what would happen before he did anything. He and his assistant during my procedure were both very good at asking me if I was ok, if I needed any breaks, etc. The communication between them and to me was exceptional. His staff is so sweet and answered all my questions about after care in depth. Dr. Tiernan even called me that night to make sure I was ok!
Barely any swelling at all, I didn’t anything stronger than Advil after the first day. I did one of the pain regimens they recommended: Got home, took 2 Ibuprofen and drank some broth, then two hours later I took 2 pain meds and drank more broth. I alternated between the pain meds and Ibuprofen every 2 hours until I went to bed that night, and ate mashed potatoes and drank broth each time. I also iced 20 minutes on, 10 minutes off from 12pm to 4pm. I had VERY minimal swelling that only my husband noticed and had no upset stomach or pain. I would send anyone to Dr. Tiernan.
Side note: One of the other reviews mentioned an xray that isn’t covered by insurance and the patient was saying how the office never told them about it… Well, I had that xray done and I was told from the very beginning that A) it was optional, B) that no insurance would pay for it, and C) the exact cost that I would owe if I opted to do it. Obviously this person was not paying attention when Dr. Tiernan and/​or his staff explained how it worked. Yes, the extra $ 385 out of pocket sucked to pay but I’d rather pay it than risk my jaw going numb for the rest of my life because my nerve was wrapped around my root. I also called my dental insurance to make sure and they said it was correct, that they do not pay for this type of xray. Sorry, rant over. This dental office is superb and anyone who says anything different is a nut job.

Dr. Tiernan is simply the best. Did amazing work for my son. Even called that night to make sure he was okay!
Thank you Dr. Tiernan, and his amazing staff!

I came to Dr. Tiernan 9 months pregnant with horrible wisdom tooth pain. I originally wanted to wait until I had the baby to get them pulled, but the pain was too intense. I was very nervous for the pain during the extraction and especially the pain after because I couldn’t take any strong pain killers because of the pregnancy. Dr. Tiernan did such an amazing job during the extraction. I just had local anesthesia and the whole thing took about 10 minutes and didn’t hurt at all. I didn’t even have to take any Tylenol for the healing period. My husband has to get his pulled and he will definitely be going to Dr. Tiernan.

My mom came there on a referral from an endontist and waited for 45 minutes to be seen and thenwas seen and thought the dr was very nice, He told her he wanted an xray that goes around her head to see more detail of the area she was referred for. At no point did anyone tell her how much that would cost and then just took that xray and when she went up to front to check out was told «your insurance wont cover that xray and its $ 385!!!» never offered to bill which they should have She was shocked but the girls up front were rushing her to leave because they were working late because he wanted the xray she paid it and left but was upset about it. I work in the dental field and we always have to tell the patient how much something is before we just do it!!! and when I called to ask why they hadnt billed her insurance they said «we dont bill for those because they wont pay for them. I requested they bill it and the lady was rude and said I would need to hear that from your mom so my mom called and told them to bill it and requested the CD image he took. This office is very shady and doesnt handle business very professional! DO NOT GO THERE IF YOU WANT TO BE TREATED WITH RESPECT!!!