UHaul Moving & Storage of Santa Rosa,

We had a really good experience with the Uhaul last week. The lady helped me make a reservation that was the most economical and convenient for me. Unfortunately, the town we needed to pick the truck up in is closed on Saturday so they hooked us up with the next town on our way, upgraded our truck for free and gave us a bunch of miles so we didn’t pay anything for mileage.

I’m here right now. There are 9 people in line and one person at the registers on a Saturday. The person at the register seems competent, though. I’ve used this place 3 times now and this is pretty much how it’s been each time.

I needed to purchase a propane tank and the Uhaul website said they sold the tank I was looking for, and under the recent questions on the store website someone had asked if there was stock and as of Feb they did have that particular tank in stock. I called the number but even though it was a local number I found that I was talking to a phone center lady who was very polite but knew nothing about what I was asking for. Since I was near the location I went in to see if they still had one in stock, if not I was willing to order it and come back to pick it up. I told a nice lady at the counter what I wanted, and a man behind the counter 10 feet away and who was helping another customer called over loudly «We don’t sell that, you have to go to the RV dealer across the street.» I said the product was on the Uhaul website but he continued to yell that they did not sell them, that it was for an RV and I had to go to an RV store. Now this tank is the exact same tank that one would put on an outdoor grill but he continued to deny that the location could sell me one, even though it had been reported in stock less than a month earlier. The lady there was nice but this guy was incredibly obnoxious and rude. They could have sold me the exact tank but I went to another store and bought one. I won’t ever go back for any product or service, nor will I go there for a propane refill, which I have done in the past. Rude man at the counter giving wrong information is bad business. Also, if you call a local number you should be able to talk to a local person who knows the products, not someone at a call center with minimal training except in how to tell a customer nothing, but done very politely.

Worst customer service I have ever experienced I was here for 45 mins and then told they don’t have what I’m looking for. The little man called and flirted with the women for 10 or so mins then told us where they might have a trailer. So they sent me to another store in Rohnert park and said that they have 2. The nice people in Rohnert park told me they don’t have this as well and helped locate what I was looking for 45 miles away. Santa Rosa store told me I was wrong and that Rohnert park lied to me. Worst customer service I would go to the rental guys in Rohnert park before going here. There are many alternatives on Santa’s Rosa Ave rather than going here. Worst u haul ever

This is the second time I have reserved/​rented a trailer at this location. The person behind the counter (Adam) was professional and a pleasure to deal with. The woman who helps hook trailers up in the back lot is great. All in all, with the exception of one person, this is a great place to rent vehicles or trailers.
Back to that one person… I was at home and in the middle of making an on-​line reservation for a trailer when I realized I needed a cable that connects the truck to the trailer electrical system. I called the Uhaul dealership and the phone was answered by an older woman. I asked her if I needed to rent, buy or if they supplied that particular connection at no charge for the rental. The woman asked me for by first and last name. I explained I was in the middle of an online reservation and just needed to know about the electrical connector. She again asked me for my first name. I told her my first name and again asked about the connector. She then asked for my last name. Once again, I asked if she could just give me an answer since I wasn’t going to be reserving the trailer over the phone.
She again asked me for my last name. I told her my last name and then she asked me for my phone number. For the third (or fourth) time, I told her I just wanted a simple answer to the question I had originally asked and reminded her I was not making a reservation over the phone. She, in a voice with attitude, asked how she could give me that information without knowing what vehicle I was driving. I told her the model of my truck and again asked about the connection. She again asked for my phone number.
At this point I asked, «Look. All I want is to know if you supply the connector or not.» She responded that they do supply it and it was part of the rental, meaning no extra charges. I hung up, exasperated.
The day I picked up the trailer I went to the front counter and the salesperson said they did have the connector but it was for sale at $ 15. While talking to the salesperson, I heard the voice of the woman I had talked to on the phone several days earlier sitting in a small office on the side of the counter. She was complaining, loudly, about something to the other salesperson behind the counter. I later saw her from a distance and could only tell that her hair was white.
This person has either been working too long and needs to retire or she needs serious training regarding customer relations. All in all, her behavior would not keep me from coming back but I sure don’t look forward to ever dealing with her.

This is completely professional operation. I dropped off a one way truck rental and was treated as a very valued customer. Even a small discrepancy in the number of furniture pads was handled with 100% trust and positive customer service. This operation is the way a service company should be run! Highest recommendation!

Uhaul has really got it together. They had everything I thought I needed and then a lot that I didn’t think of. They were very helpful and have made the process as easy as possible. The particular location on Santa Rosa Ave, was full of very nice helpful workers.
Name Drop; Justin. He was incredibly helpful. He answered all of my questions, got me in and out quickly.
I would definitely use them again

Two BIG issues with U Haul; I rented a 10 foot truck yesterday, made sure to get the lowdown on how to fill her back up to the half tank mark — they have a chart. Following their guidelines I put into the tank a gallon UNDER what their chart said I would need — ended up with ¼ of a tank too much! Nice calculating U Haul. Also, left with 16 050 miles and returned with 16 169. The guy on the lot said the truck was at 16 171. A little skimming off the top? Adding 2 miles to each return would make for a nice increase and probably not noticeable to most folks. NEVER again will I rent from U Haul. Hello Penske!

Very well ran clean place. Anthonys your man for trailer hitch install did a excellent fast job very nice people highly recommend this Uhaul office. Tom

A bunch of excellent people work here always eager to help. And will go above and beyond your expectation. I’ve rented several times and have never been let down by their amazing customer service.