UPS Center

Am a business person who drops off packages here all the time. Their window for drop off are mid-​morning and mid-​afternoon. I go once to twice a week, I always get a thank you. The guy there in the afternoon is always asking me if I need a cart when I make multiple trips from my car. Never had a package disappear at drop off like USPS or other UPS drop off locations. I can’t complain at all. As a small businessman I prefer dropping off my packages at the source not a UPS Store third party, etc. This location has been great for nearly 10 years!

I recently ordered an expensive item and it was to be delivered to my house. I live in a triple gated community and down a ½ mile driveway. I got a text that said my package was left at my gate, where packages are always left. No package. I called UPS and got someone in China who could not give me a number in the U.S. So I drove to UPS and filed a complaint and contacted the shipper. Jumped through all the hoops. There was no way a package could be stolen from my gate. To my amazement, the package was at my gate when I returned home.
I don’t know what the issue was but evidently the driver said he delivered the package and he did not. When I told the UPS that my security camera never showed the UPS delivery they seemed to be more attentive.
Sooooo, since I could not speak to anyone in the US, I drove all the way back to UPS to cancel the complaint and tell them the package was delivered. Then I had to contact the seller. I don’t know what kind of foolishness the diver was trying to pull but it was time consuming and irritating. I do have to say that everyone at UPS was very nice and cooperative 2 trips to UPS was not in my schedule.
If you say you have delivered a package, you better darn well make sure that it is delivered.
Now you know, I have security cameras that show everyone who comes in my driveway.

I shipped about 20 boxes from NYC to Santa Rosa. Most of the boxes looked as if they were thrown across country. Smashed in, torn., dented, ripped up. The ones marked fragile were the most damaged. When I inquired about filing a complaint, the staff person gave me the run around; blaming me for not packing the boxes correctly, stating there was nothing he could do about it. He said he would list the delivery to show I wasn’t satisfied but stated i could not get any damages from them.