Recovery Ranch, LLC

I cannot say how successful the Ranch is, my review is based on my grandson leaving the RR and the treatment thereafter. He is a PTSD fully disabled veteran who served in Afghanistan. He has been dealing with severe mental and drug dependency problems since returning back to the United States. He takes multiple medications to try and relieve his mental issues. We thought the RR would be a great option for his recovery. Due to his plaguing problems he left the ranch on his own and tried to walk the 101 to a hospital in Ventura. After leaving the Ranch, we were able to get him to his VA doctor where they upped his medication and felt he was not physically or mentally ready to partake in the program at RR
At the time of his entrance to RR, he signed an agreement paying first, last ($ 3,000), and an additional $ 2300 for an intake fee, snack shack and travel to different activities. They told me 3 weeks ago they would refund me the travel, and snack shack monies. I also asked for them to please refund the balance of the $ 3000.00 for his rent since he only stayed a total of 5 days. I do understand that the contract states NO refund for this money unless a 30 day written notice is given. Under the circumstances and the fact that I believe this is an unusual case of mental issues due to his PTSD along with drug dependency, the RR would take that into consideration. I have left multiple messages and was told last week I would receive a refund check, as of now, NOTHING.
All I am asking is fairness in refunding his money, disability money that is needed to live on, and timely phone calls. As of now, I left a message and told them I would make a trip down to RR to receive my refund.
******UPDATE*****
RECEIVED A CHECK IN THE AMOUNT OF $ 1364.78
BALANCE ON ACCOUNT FOR PERSONAL FUNDS $ 364.78
BALANCE ON ACCOUNT FOR ACTIVITY FUNDS $ 1,000.00
MONEY NOT RETURNED:
FIRST MONTH $ 1500.00
LAST MONTH $ 1500.00
INTAKE FEE $ 900.00
TOTAL OF $ 3900.00 FEE CHARGED FOR 5 DAY STAY.
JUST BE AWARE THAT WHEN YOU SIGN THIS CONTRACT, THERE IS NO CONSIDERATION FOR THE MENTAL HEALTH OR INDIVIDUAL SITUATION OF THE PERSON THAT HAS ENTERED THIS PROGRAM, IF THEY NEED TO EXIT EARLY.
UPDATE AS OF 1÷14÷16
I received the following personal message from a woman I do not know, who lives in Missouri and is not familiar with my grandson or his personal issues. The only thing she reviews are restaurants, how my review came to her attention is a little suspicious to me. (I can speak on his behalf because I am his guardian and caretaker) Why would someone be so mean and hateful towards anyone, much less a veteran:
Your grandson is not so special
Renee W: You clearly don’t understand addictions. Half of all people with severe mental health issues suffer from drug/​alcohol addiction. I have PTSD from child abuse in addition to alcoholism and a severe eating disorder. Do you really think your grandson deserves a refund and someone like me doesn’t, and do you really think this was a unique case? Don’t sign a contract at a treatment center if you are not committed to recovery, or have the sense to cross things out.
By the way, since you were never a patient at this treatment facility your review is against the Unilocal rules, so I’ve reported it.