CVS

I have been coming to this CVS pharmacy for a long time. I am not sure why I haven’t switched to a different pharmacy, but I am doing so now. The staff members are friendly and courteous, but the service is absolutely atrocious.
This is now the third time I have come in to pick up a prescription and found out they are out of the medication. When I asked why I didn’t receive a phone call to inform me they were out, I was told «somebody should have called you». I also just found out, that they only receive their medication supplies after 5:00 pm. So if you call in a prescription after this time and they are out of you medication, you have to wait until 5:00 pm the next day.
There is always a line to pick up your prescription, they are always under staffed and they are slow to fill your prescription. Save yourself time and frustration and go to a different CVS.

The worst pharmacy experience of my life! Poor customer service and completely incompetent staff. Forget about getting a problem resolved. I’ve been through 6 pharmacy staff members and 2 pharmacist over the past 4 days, not 1 phone call back and no one seems to know anything when I call.

Extremely slow service here. They give you nothing but attitude. I waited almost two hours for my prescription and when i asked the Asian female pharmacist how much longer it would be, she gave me the dirtiest look and said they would get to it. Wow!!! Never coming back here again.

This is why Santee continues to go to? Come on, please on hold for a total of 40 minutes, if I did not hang up and try again, at least I was spoken to by a live person twenty minutes ago when I called back, whoooo, sent me back to this, thanks, I will be transferring all of my and my families needs to more customer service oriented from now on. Finally, talked to someone, to inform, I had wasted 1 and a half hours, just to let them know I might be hacked for meds, hopefully others will be as patient as I, WRONG, if some one cannot talk to a live and caring person when they need to, why do thay have customer service?

I went to CVS twice this week. I had 4 prescirptions to fill, 2 I refilled online (easy process) and 2 were called in by a dr. My dr. called in at 1:30 pm and I went in at 5 pm.
NOTE: 5 pm is not the time to go — SO many people, 10 people in line to pick up and 10 people in line to order. it was madness and super slow! There was 4 people in the back refilling and 3 at the counter helping people but the people helping were on the slower side. I waited 7 minutes to get to the counter then was told 3 of 4 prescirptions are ready. so I waited another 20 minutes and decided to leave. On my way out, I said I’ll try to come back when it is not busy, the employee said — good luck — either come after 9 pm or before 8 am… so if you don’t want to wait in line for your drugs visit in the late night time.
I did end up going back at 8:45 pm the following night, there was no line and three people working the pharmacy, the process still took 10 minutes to pick up a prescription that was already ready…
CVS itself, pharmacy excluded, is always very clean and the cashiers are always friendly and greet you.

Wow the service is terrible. Changing pharmacies — can’t take the incompetent staff anymore.

Probably 50% of the time I come here they cannot find my prescription for pickup because it has been placed in the wrong bin. The line is always long, the pharmacy techs are slow, and the pharmacists themselves always seem elusive. I don’t know why they are on probation but they need better management and organization regardless. I asked them multiple times to stop calling me for prescription notifications and it took them probably four times to officially take me out of the system. I don’t know why I’ve continued to come here for so long.

I want to like this place, it is so conveniently located. The fact is, they are always under staffed. There is always an issue with my script, but they never call to say that before you arrive. I called today to make sure it was there before I arrived and they said it was, but when I arrived I was told I had to go to «Drop Off» to have them order it again. It is mind boggling. They seem very unsympathetic towards inconveniencing people. The three people behind me also had issues that I overheard while I was waiting. It just seems very disorganized and that no one cares enough to make it better. I sincerely do not recommend this place. It’s always pretty bleak.

Worse CVS pharmacy I have ever dealt with. I not only switched to Walgreen’s because of this but I won’t even shop there. The pharmacists is very rude and the customer service is horrible.

Don’t ever fill your prescriptions here! They are on probation. It seems They will never let you leave their system without being demanding. I have been filling my prescriptions here for a while now and recently transferred all prescriptions to a closer pharmacy. Today, I couldn’t fill them because cvs, even though I have transferred them over a month ago, keeps filling them thru an auto-​fill system.
I’ve called multiple times and they still can’t fix the issues, again on hold today. The manager, Ryan, says the customers in line that have been there 20 minutes are more important than me who has been having issues with them for weeks! My wife had to insist it be handled and wait on the phone for confirmation since I needed refills asap.
I think I will report this issue to the board that they are on probation with. This CVS needs a major lesson in medical practice and their probation warning isn’t enough!

I would leave a 0 if I could. Horrible customer service. The lady that helped me Karen I believe was incredibly rude didn’t ask for my rewards number and rolled her eyes as I asked if she did she said the computer didn’t prompt her to ask then after the transaction said I didn’t hear her when she clearly didn’t ask. She shouldn’t be working in customer service. Horrible attitude.

Disappointed they give special preference to people that are waiting to the side. My husband and I waited in the waiting line like you are supposed to for over 30 – 45 minutes to watch people come out of no where get served before us people in line. Witnessed this 4 times as We waited. I spoke up about it all the 15 other people waiting behind me were getting mad too. Why do you do that? Tell them to get in line like the rest of us. Is it because the women have large breasts or something, because that sure is what it seemed like. Be fair. We had put our rx in earlier too and came back.
Disappointed Manager would not do anything to have an animal escorted from the pharmacy. By law service dogs are allowed, but signs need to be posted requiring vest and credentials. Post the signs CVS. This is a pharmacy for people. Animals should go to veterinarian or the owners need to get a sitter while they pickup the meds.
Being allergic, this sparked up my allergies unnecessarily. Not good. Protect us people please.

Wow I’m really surprised to see all the negative reviews of this pharmacy. This has been my pharmacy for the past five years and I have had nothing but great service, if anything they have gone above and beyond to make sure i received what I needed. I’m fortunate myself and family are in great health so I don’t have to use the pharmacy on a monthly bases. Between the four of us I probably go six times a year if that. My last experience proves what I mean about going above and beyond to a sure I get the medicine that I need.
My eighteen months old woke up with pink eye. I took her to her doctor her medicine was called into this location. Came home couldn’t find her health insurance card. She was able to see the doctor bescause her card was on file but how was I going to get her medicine. I called the insurance provider for a copy of the card and it was a nightmare they wouldn’t fax me one but would fax the cvs pharmacy. I called and got the fax number and explained the situation to them. They said they would call me as soon as the fax came in and the medicine was ready to be picked up. I received a phone call tweenty minutes later saying her medicine was ready to be picked up. Standing in the long line I was thinking of what I was going to say how was I going to explain I don’t have my health insurance card but it was fax in can you look for it. I was already preparing myself for a hard time getting the medicine. The guy at the register already had everything ready for me had a copy of my health insurance card told me a $ 15.00 co pay and that was it.
I just wanted to say thank you for always being a great experience. I hope some from the cvs pharmacy reads this review. You guys are doing a great job.

They are open 24 hours a day so that is the positive and the reason I keep coming back. I have yet to have a prescription ready when I get there. They suggest I call ahead (after the doctor calls it in) but if you do, they don’t answer their phone (the machine is currently announcing «3 pharmacy calls» yet nobody is picking it up). They blame the delays on being the only 24 hour pharmacy, but if that’s the case, why not staff it to the demand?
They are also on probation according to a huge yellow sign that is now posted behind the counter.
Staff is friendly for people who get yelled at daily. Their management has not given them the tools for success.

This store has done every thing to be a good shopping experience in Santee. The trash cans and surrounding area are emptied/​cleaned several times a day, new clean bathrooms and a staff that knows it’s way around the entire store! Shout out for Mate for knowing a makeup brand just by looking at the old container!

I called cvs to refill my meds and the person that answered said 2calls ahead of you and just clicked over very rude no wonder they are on probation they need to practice there manners if its too much for them go get a new job some place i ve been. going there for many years and I’m not the only person that feels this way .most of them know me i would like to change pharmacies but walgreens dosent take my ins and the other ones are busy but polite maybe i will check them out

Absolutely the worst pharmacy in the east county. They are on probation for something (Not visible on notice behind counter) and because of it have put stupid regulations in place that are NOT customer friendly. My insurance company informed me that the medication can be refilled every 20 days or 75% of medication quantity. This CVS refuses to comply. The ONLY redeming quality of this pharmacy is a employee named «ROBERT». As of today I’m tired of all the hoops I have to jump thru just to get an RX filled at this place. I have transferred all my RX’s to Walmart Pharmacy. Much better experience.

I recently moved ftom Ramona to Lakeside, and was hoping the Santee location would be better. NOT. I called, and spoke to a pharmacy technician because the medication I needed had no refills, and I. let him know the request for a new Rx has to be faxed, not sent electronically.
So today I get a text that I have a prescription. I get there, and it’s a different medication (that does have refills)…and the one I asked for? Nope. Because guess what-​it was sent electronically.

Giving one star because I have to give a minimum of one star. This place is absolutely the worst! Today is the last time I will ever be back. Staff are incompetent and rude. Pharmacy is on probation. The store lacks leadership and organization.

If you check my reviews, you’ll see one thing – low reviews are rare and meaningful for me.
I’ve been to this pharmacy 3 times and twice I left frustrated. In summary, there are always at least a handful of people waiting in line and waiting in chairs. And always someone standing, who’s waited way longer than expected and is frustrated.
The first time my doctor called in a prescription to the pharmacy. I arrived an hour later to be told they hadn’t received it. My doctor has submitted prescriptions to other CVS’s over ten times over my 8 years with them and never had a problem. My doctor also is part of a network and uses an electronic system. I didn’t need to say any of this, because the gal immediately said «well, we are backed up, let me double check…» And found it, telling me it would be a 20 minute wait. I thought this was a one-​off.
I was wrong.
The next time I went I had ordered refills online through cvs app as I’ve done many times in the past few years. I got there and none of the three scripts were ready, though I had texts saying that two were. Nope. No luck. Then I was sent to the drop off area to discuss more with someone else. The woman working on that side was very apologetic, patiently finding my scripts in the system and placing the orders. She glanced at the pick up line and said that it would be about 15 mins if I went to wait in line then they’d be ready by the time I got to checkout.
I had been there 15 mins already, waited in a 5 person line (which is years at this cvs), been moved to drop off line, spoken with nice drop off lady, and now I was told to wait again IN LINE BEHIND SEVEN OTHER PEOPLE? No thanks. My hubby and toddler were waiting in the car, so I left and came back later (they were ready).
My third and final visit was normal and I was shocked. My order was ready.