Enterprise Rent-A-Car

This location has outstanding customer service! Very fast, professional, and accommodating. Even helped me with a place to fix my car. I’m so grateful for all they did for me. Excellent place, I highly recommend! Super satisfied!

I’m wanting to share my fantastic experience with Enterprise in Santee, CA. I worked with Erika L to rent a mini van to move some furniture. She listened to my needs and recommended a vehicle that would accommodate the furniture and budget. The pick-​up was quick and the drop off was even quicker. You’ve made a customer very happy and I have no reservations recommending your company and location to my friends. Thank you for make this experience wonderful.

I was in a car accident and my insurance company set me up with a car rental company. When I got to the body shop, they had an Enterprise location and I decided to rent through them instead. Joe helped me with my rental car, he works out of the Santee location but was at Philip Thearle’s Autowerks, that morning. I am so glad he was there! I was still in shock from being hit and Joe offered me a beverage, spoke to me about cars and gave me time to calm down. When it came time to get a car, he told me what was available and let me decide which car I wanted.
Today I returned the car and left an item behind. Joe called to let me know he had the item and I could pick it up. He went above and beyond my expectations by not rushing and explaining everything clearly. Joe didn’t have to call, I’m sure they have a lost and found but he did. That level of customer service is hard to come by and with him it was natural.
If you’re ever in an accident, need a rental or just want to try out a car before purchasing it, go see Joe at Santee Enterprise!

The customer service is excellent! I often rent cars from this location for business and they are always friendly and helpful. If they don’t have the car onsite that I am looking for, they go the extra mile and call a different location for me. They do always have a large quantity of vehicles to chose from which is great perk. I am usually in and out of there within 15 minutes.
Thank you for always making it a pleasant experience for me!

We got our car repaired and the repair company directed me to this Enterprise location for a rental. We called and we’re told they would have a small SUV ready for us. When we arrived arrived, all they had was a big truck, a minivan and a muscle car, no small SUV or even normal sedan type of car. They weren’t friendly at all and seemed quite annoyed with us. We had to wait for them to wash the car. They don’t dry the cars so when I opened the trunk and the driver door I got all wet. The inside was really gross. It had a ton of dust and oils from someone’s arm on the armrest. Disgusting! They were supposed to call and let us know when the car we had asked for it was ready. They never called. So we called a few days later and they swapped out the cars. The only reason I give them two stars is because it was unlimited mileage which was nice.

2015: Good 1^st experience. Rented a car while mine was repaired through Hartford Ins. last year. Mark Decamp (I believe) was manager, and he was very helpful, as were the rest of the staff. Through Hartford Ins., I was only charged $ 21 for a new Chevy Cruze hatchback, which was sporty and comfortable, for the size. I paid only $ 1, the ins. paid the rest.
Jan 26, 2016: Rented a car on my own, and was given rates on phone of about $ 37 or $ 39 for a smaller car. I could get the same for $ 10 less per day at the airport, also with unlimited miles, but I live in Santee, so I called back again to book it. When picking up, they were waiting for cars to come back, and 3 – 4 people were all waiting for a small car. Instead of a long wait, they gave us a free upgrade to a newer Camaro at $ 28.99/day that was great on our trip up the coast. We did pay extra for better ins., but $ 50 now is better than paying with our ins. and having ins. go up for a claim. Staff were friendly/​helpful.
Happy renting!

My name is Lawrence and this particular location has been one of the most delightful spots on the planet. For over four years the Santee Enterprise has worked diligently at making me happy. I don’t even care if they treat anyone else like me, but let me tell you they have gone out of their way to accommodate me in every aspect imaginable. Now I am a Platinum Plus member and I get special rates and sometimes a free rental.
Thanks to Maura, Ericka, Tofi and all the gang that are their now, You guys are the greatest!!!

Excellent job by all! great prices and very professional and friendly!

Staff is friendly, and the location convenient. Only problem is that they never (3 out of 3 times) have the car we need (a simple compact car — Toyota Corolla or equivalent). Instead, they had to shuttle us to El Cajon, which is a bit of an inconvenience. For example, as stated, we wanted a compact car on a recent visit, and instead were offered a Suburban! Lol. Really. I had previously went to the El Cajon location, rented no less than 10 times over a 10 year span, and never had this problem.

My girlfriend had a rental reservation for Friday at noon. When we showed up to rent the car at noon there was issues with the paperwork which took an extra 45 minutes to resolve. After being tied up for nearly an hour I was then told our car had been given away. Apparently Erica, the woman helping us, was backed up on her work and felt she could catch up by giving out our to someone else while we did paper work. I was then made to sit and wait for another person to arrive with a car. No time table, just sit and wait for a customer to arrive. Not, ok.

Adam Sandler sings a song titled «Piece of sh*&$ Car.» I walked away with a car that had extremely loose steering and drove right back and returned it. Then, I walked away with a car that makes me hope my car gets out of the shop by Friday. Unhappy and I really don’t have time to change it out again. At Hertz «Intermediate = Midsize.» At Enterprise «Intermediate = Compact.» Give me a break people.

Completely no hassle, quick, friendly, great prices. Mind-​blowingly better than other rental car companies I’ve used. It’s actually cheaper to get gas there (other companies are outrageous), and only $ 100 hold fee for using a debit card. I got a brand new car that I was sad to return. Will definitely use this location again, and definitely Enterprise again.

Erika, Kofi and Nick are incredible! What customer service, they were able to get me into a car that I really enjoyed. Very pleasant experience.

The only complaint I have about this location is the Branch Manager: Daniel Tompkins. This guy is extremely rude and confrontational. Will not be going back or recommend this place due to the Management alone.

I’ve rented from the Mission Gorge location many times over the years prior to them moving to this location. I chose this location (I actually prefer the Lemon Grove location) because it’s somewhat close to where I live. The customer service is «fair» overall. However, we received a car from them on Friday that had filthy seats — front & back. I wasn’t there to pick up the car because I had to work but if I had of been, I would have asked for another car. My husband did complain when we returned it. The manager offered us a free upgrade on our next rental. I would have been more pleased with a discount on this particular rental, but I suppose it was better than nothing. I would have expected a cleaner car from a well know & reputable company like Enterprise. Overall service over the years at Santee location (s)= 3 stars. This particular rental = 2 stars.

The Enterprise staff in Santee is incredibly professional and really goes out of their way to make the rental experience a positive one. From the front desk who tried to help w/​an issue w/​my previous car, to Kelsey who gave me a ride to the VPC. I was surprised everyone was so friendly and so enthusiastic about making my experience a positive and flawless one.
Kelsey was incredibly warm and efficient, and was pleasant to chat with. Gold stars all around. I’ve been told there may be half of a happy hour that I’ll be entitled to now.

Had such a great experience here. I rent a lot for various reasons and while most people are ok, I had a great experience working with Maura. When I came in, I was so stressed and grumpy and running behind schedule and Maura was efficient, friendly and made me smile by the time I walked out (and into what I had asked for!).

Maura Kean was a gem to work with. I came into the office, had just had someone run into my car, and had it towed to the body shop. She came and got me at the shop, took all my info and got me into a great car in no time. I had gotten a claim # from the other insurance company, but they had not approved the claim yet, but Maura got me on my way and took care of making sure I was covered.
Maura even called me later to make sure all was good and I was happy with the car and if there was anything else she could do.
Really recommend this facility, very clean and the people were awesome.

This was by far the most pleasant and efficient experience renting any type of vehicle I’ve been through. We rented a car in Chico, CA and dropped off in Santee. Kelsey walked us through the whole process and was very helpful and knew her stuff. The rest of the staff at this location were pleasant and welcoming and I would absolutely do business here again.

I have rented cars at many Enterprise locations throughout Orange County, but this was my first experience with one in San Diego. I’m highly impressed with the team at this location. Their customer service is impeccable!
I rented my first car with Maura and I will go back to work with her again. She is amazing and her personality is fun. Maura put me in two cars that I wanted, no hassle, and was very upfront about every detail. Go see her!
Returning my last car rented, I had the distinct pleasure of working with both Kelsey and Julia, and although Julia is newer, she felt like shed been there quite some time. I had an issue with this car, and as I expressed my concern with the experience, Kelsey jumped right on it and made me very comfortable. She did so well that I rented another car on the spot!
If you are near or in the Santee area, look no further. My experience with all three lovely ladies has secured them a lifelong customer.
True meaning of customer service is hearing and validating the customer, meeting their needs, and showing them you care. They excel here!
Thank you for making me feel appreciated as a customer, I will be referring my friends to you all.