Hartford AARP Auto & Home Insurance Program

Hartford denied the claim for their driver that committed a hit and run and kept changing his story aka when arrested by police. I believe that they are conspiring with their client to avoid paying for the damages. By colluding with the driver they may be co-​conspirators to the furtherance of the crime. They even falsely claimed that the driver was going to alter the police report which the police claimed could not be done. Maybe the police in Hartford falsify reports if bribed by Hartford insurance but Rockford, IL police does not. Additionally he is in court.

We were rear ended by a AARP member, my son was driving his 45 day old new car, Jasmin Gutierrez does not know how to return a phone call, she is a horrible adjuster. We havenot been able to get our car fixed since the 4÷1÷15 accident. Police report clearly states that the guy who hit us is responsible, but they need to investigate first. i guess it’s lawer time!

The Hartford is great! Daryl Morales has been nothing but helpful! I appreciate his service; I would definitely do business with him again.

Been well over three months since we filed a claim and we *STILL* have not gotten anything from them yet. We working with Daryl Morales and he is the WORST claims representative. His phone is always answered by an answering machine that does not allow messages.

I have had a horrible experience with Hartford Insurance. I was in a hit & run, hartford is the other party’s insurer. The girl that was in charge of my claim was Nicole Jacobson. I called everyday for about a week, left several voicemails, never heard back. Finally, about 2 weeks after the accident she called me. She did not take an official, recorded statement from me. She asked me to give a brief summary of what happened, where the damage on my car was & who my passengers were. She told me that they could not fix my car or give me money for the car until both passengers had their parent call & confirm that they were not injured. Both passengers parents called, and got no answer, so they left a voicemail and never heard back. 3 weeks after the accident they finally had me take it to a body shop to get an estimate. When i took it they said I should not have been driving it, driving it only made the damage worse. About a week later Hartford contacted me to inform me that my car had been totaled. Today, 1 month after the hit & run they called with the price they wanted to offer for my car, confirmed what had happened in the accident & how many passengers there were (neither the statement, nor the number of passengers were correct.), so they need to have me call and make a statement again. & not to mention, the guy that hit me and ran got his car fixed within 3 days of the accident. I would not recommend Hartford to anyone. Worst experience i have ever had with insurance.

I am so upset with Hartford, it’s not even funny. They were supposed to enrol me in autopay, but they didn’t and after one missed payment, they cancelled and banned me. I had been a great customer for a year and a half with zero claims and no trouble at all. However, I recently switched my Hartford plan from a local agent to their headquarter office. But, the careless agent I spoke to, didn’t bother enrolling me in autopay, and after one missed payment, they cancelled my account, refused to enrol me again, and pretty much banned me from their company. So now, I don’t have insurance on my house and have to go searching again. This is absolutely horrible, unethical, and unprofessional. Who does business like this? It’s disgusting.

For some reason Unilocal shows this place is in El Cajon. It’s not. It’s in Santee, CA. This location no longer serves walk-​in customers. Maybe Unilocal will update the location someday.