Michael’s

I usually don’t have a problem shopping here, or anywhere else, really. Actually, I believe this is my first negative review.
I can usually find what I need and have not, until tonight, had any problems with employees. I found what I needed and got in line like any other store. No one else was waiting so I waited for lane 5. After a few minutes of waiting for the lady in front of me to finish getting rung up I had an encounter with an officious snot of an employee named Katie (tall with long, red-​shaded hair). Apparently she decided that everyone should be in not one, but TWO different UNMARKED lines to wait for a cashier and she acted as though we all should have known this protocol, despite a total lack of signage indicating this practice. I was clearly not the only customer puzzled by this directive – the other waiting customers and I were all looking at each other like «what the heck??» She snapped at us that this two line system of her’s «was just like a grocery store», which no, Katie, if this were like a grocery store I would have stayed in line at lane 5 and been quickly on my merry little way instead of getting moved to the back of one of your arbitrary lines. Frankly, treating your customers like they’re all idiots is not a good way to go. I don’t believe I ever heard her say «please» to anyone either. Her attitude and plainly sour demeanor were enough to deter me from returning to this store in the future.
I would have only given 1 star were it not for the very nice cashier (Stephanie) that checked me out. I was obviously quite annoyed after the encounter with Katie and said something to that effect (Stephanie, I apologize for the swear word I used) but Stephanie was very polite and kind and careful with my purchases. I thank you Stephanie.
Michael’s, you’d do well to get more employees like Stephanie.

Always love Michael’s as they seem to have everything I need. Whether I am buying for myself or a gift; from Copic markers to seasonal decorations, Michael’s has what I need.

I don’t come here often I’m not a big crafter at all in fact I hate to do anything that one would call crafty. I come here once a month now that my daughter back in school I’ll be making my monthly trip for unique supplies to help her with all those take home projects. I can always find what I need that’s a plus however Sometimes I have questions about where to locate items and I can never find any staff members on the sales floor to help. I also find the items in the store to be expensive but I’m always guarantee to find what I want.

This is the second day in a row I’ve had a bad experience at this Michaels. Yesterday, I could not find what I was looking for, as I am new to crafting, and I could not find a single salesperson on the floor. I went to the front counter to ask a cashier for assistance. All cashiers were busy, but I just needed to ask where one thing was. I was told that I would need to stand in line to ask a question. The line was heading toward the back of the store! Why would I stand in line to ask a question and then again to actually buy something? And she was quite rude.
Today, I wandered around the store for probably 20 minutes, still no salesperson on the floor, only 2 cashiers open, not too busy. I finally found sort of what I was looking for after 20 minutes. The store was also quite messy, which is why I had to walk down an aisle several times to find what I was looking for.

this place is a total disaster!!!
The staff suck at there job don’t know what there doing there not rude but there not friendly either.

I love this store, and always spend more money here than I mean to. XD The attendants tend to be short-​handed, but still do their best to help you find what you need. They have a good range of items as well, especially among jewelry supplies and paint brushes, etc. They have frequent sales, and the Michael’s app for my Android comes with good coupons as well, a lot of 40% off one item or entire sale, which helps out a lot. Really, just a fun store to browse, even if you’re not going to buy anything. I know they also have classes that I think are free to join, like how to scrapbook and the like, but I haven’t been to one yet so I can’t speak as to how useful they are.

Not a fan of this Michaels, nor am I a fan of the majority of the ones I’ve been too.
I was in a rush to buy a porftolio before class and checked their hours the night before online, website says they open at 8:30 so I arrived at the store right at 8:30. Employees were outside setting up their bins and all glared at me as I pulled in. I open the door and one woman ran out and yelled at me saying «you can’t come in, you have to wait» Even after I explained I was in a rush and it said online they were open at 8:30 she continued to shout that I couldn’t come in. When I did come back the cashier was rude also!
The inside of the store has been a trainwreck everytime I come in, not to mention it’s overpriced, it is just a mess. This interaction was the final straw. I will not come back.

This location is quite messy and grungy looking compared to my usual Michaels in La Mesa. After the guy at the La Mesa location would not let me use the coupon on my phone for 2 different people, I came here to use the coupon. I was looking for a nice set of alphabet stamps to make jewelry cards to display my jewelry. I found the exact set I needed plus a smaller set for stamping my website on the back. They were each around $ 10, and I was skeptical if they would let me use my mobile coupon here since you can only use it once a day… But by some kind of miracle the stamps I was getting were the «sale item of the day» at this location. WOO HOO! It made my day. I got everything I needed that day on sale at 50% off plus I racked up a LOT of receipt coupons in all my transactions. YAY.
This location might have received 3 stars if it had not been for the joy I experienced from my luck in finding the store sale but I am blinded by excitement.

Staff not very friendly and this location is a mess! They don’t honor there sale signs and if you make an issue out of it they will give it too you. The attitudes and snarls on there faces when they have to help customers is alone the one reason I will not come back to this location any time soon!

Maria, you’ve made me so happy! What can I say… your work putting together the shadow box of my Grandmother’s Violin, her Music, and Picture, is absolutely the most beautiful display of perfection I could’ve ever asked for. Everytime I look at it, it’s as if she’s still with me… My grandmother would be so pleased that someone spent so much time on something of her’s, and give you a big hug! So I’m giving you the «Biggest Hug» and «Thank You» for such an outstanding job!!!

My five star rating is for the custom framing department. I have now had three different items framed there and they have all turned out fantastic. This last time in particular was the best experience I had. Maria was the one who helped me pick out the right color for the matting and helped me select the perfect frame for a wall portrait of my daughter. She obviously has a lot of experience and knows what she’s doing. She had a couple other customers waiting for help and was able to juggle everyone to get everyone the right amount of attention and handled in a timely manner. I will definitely go back to get more of my portraits of my children framed by Maria. I just picked up my portrait and it looks amazing! The only thing I dislike about this Michael’s is the check out is horrible. There is always only 1 cashier upfront regardless if there’s one person waiting in line for 10. I always have to wait a minimum of 10 minutes to get checked out. I think it’s rude that other associates see the ridiculous line and customers with angry faces and yell at the other associate that they’re going on their break or what not.

Staff at this location are very unfriendly, customer service does not exist, you are on your own!

Can you say cluster F? They may have everything under the sun, but Ill be dammed if it isn’t a pain in the ass trying to find what you need. I’m on an origami kick and I had a 40% coupon to use so I decided to come down here and check out their selection. Their origami paper selection was pretty whack. I was hoping they would have a mega pack of origami paper, something like 1000 sheets or something that would cost 20 bucks so I could get the most value from my coupon… nope…the most expensive thing they had was $ 10 for 200 sheets. I also needed some pipe cleaners to make stems for my flowers. I walked that damn store 6 times and couldn’t find them. I finally saw an employee and asked her where they were and she showed me. There were 2 cashiers just sitting there bullshitting the whole time. They should put more people out on the floor to help lost souls like myself find the stuff we need. The prices are good and they really do have pretty much everything/​anything you can think of… finding it is a bitch though and that’s why this review is only 3 stars.

Guitar birthday cake pan, check.
Frostings and piping nozzles, check.
Great service, good prices.
Our kid LOVED the cake we made, I’m glad we stopped by to see if you had something we could use. We did, we conquered, we rule.
So do you.

My $ 10 poster looks like a million bucks now.
Granted, it was more $$ than i should of spent, but over the long haul, it will still look great in 20 years.

Not my favorite Michaels location. The store is usually on the messier side and there is always some obnoxious kids or weird-​looking crackheads in the store. I usually end up leaving empty handed, which is a rarity.

A big 5-​star rating for Maria in Custom Framing. She is so good that I followed her from her previous location in El Cajon. I’ll drive out of my way to go to Santee, and I will call first to see if Maria is there: she is THAT good.
Maria has a tremendous eye for color, and wonderful sense of aesthetics. To top it off, she is so warm, kind, helpful. She is also a free-​lance artist and today I saw a couple of her pieces on display… very nice!
Two other girls, Chelsea & Cheryl, were helpful in giving Maria ideas and the three of them brought together a very nice set of 3 mats to use for framing a print we bought in Maui. The finished product is STUNNING and I smile every time I walk by it!
Be sure to watch the Michaels ads in the paper (or their web site) for specials… I managed to get 60% off today. Still not cheap (it was an oversized print) but can’t imagine paying full price!

The staff at this store is not that great! Maybe if you are under 100 years old they don’t like to help you out???
We came here to get some craft supplies. They have almost everything in the world for crafts.
I just wasn’t impressed with the way the spoke with us and how unhelpful they we after we wen’t up to them with some questions.
Dino…)’(

Nothing to special arts and crafts, place doesn’t look very nice and lines can build up quick.
They seem to have large selections of everything other than the things I want. And honestly their prices seem a bit high.

I’ve been in this store a couple of times. If they’re not at the cash register they are helpful. I was standing in a line we’re I’d be next to pay and the girl turns the light off and walks away. No «sorry» or «she can help you there». I wasn’t very happy about that so I mentioned what happened to the other checker 2 checkstands down and she tells me «Oh. We’ll she’s not supposed to be there». Not sure if other Michael’s stores have bad customer service too, but this is a store I’m going to try to avoid.