Pups and Pets

So I adopted a puppy from here in January & he is the best! I wouldn’t trade him in for anything! But when I got him he had pretty bad kennel cough. Today I just got confirmation through a respectful source that a puppy has actually passed away due to horrible kennel cough & parasites two things that are easily avoided & that the puppy probably contracted from being at Pups & pets. Working in the animal field myself this is extremely upsetting for me partially because I got my puppy from this place & because people get puppies to have as life long companions not 12 hours. When I walked in today I was hoping to see a change in the store but nope. First off it was hot in the store all puppies where panting & they have a pathetic little hamster water feeder that they use to hydrate which is bullshit. 2^nd thing they are laying in newspaper that does nothing to absorb anything when they do pee or poop. 3^rd thing they are living in there own pee & poop & most of them seem sickly & so I told them how it is. It’s not that hard to wipe out and disinfect those glass boxes they live in & to wash your hands between handling the puppies. Overall this place is disgustingly disappointing. They don’t realize that these are babies they need to be taken care of. Even though I got my puppy from here & that is technically me supporting this place in a sense I do not support them what so ever they are all in it for the paycheck. I hope people actually read this. This place doesn’t even deserve a half of a star. The place is a fucking joke & I pray that all those little fur babies find loving homes soon!

I will start off by saying the only reason this is a 4 star review is because the puppies are overpriced; but that’s to be expected when you aren’t working directly with a breeder. Do your research people.
My husband and I purchased our Chocolate Lab here in September of 2015 and he was in perfect health from the day we got him! Our free first vet exam really was free, too! He has the perfect temperament and is everything you’d expect out of a lab. We could not have asked for a more perfect addition to our family!
We also have used the payment plan; so for those of you bad-​mouthing and saying it gives you a «bad vibe» — DO YOUR RESEARCH! The payment plans are provided to assist people and we have had no issues with ours whatsoever. My husband serves in the military and they honored their service member discount as well as making sure we were given every single financial, medical, and breeding documentation that we asked for. I am super particular and keep all of my pets medical/​adoption records with a running list of all medications they’ve ever been on for any reason, so trust me — I asked for EVERY piece of documentation they had and then even made them find more. My dogs are family, you’d keep your kids medical records right? Thought so.
These puppies are not from puppy mills — our lab came pre-​registered with the AKC *gasp* BY THE BREEDER, and our puppies information along with his lineage was already in their system with his microchip number. All I had to do was switch the account from the breeders information to ours stating he no longer belonged to the breeder.
There was no disrespect towards us and no poor treatment of puppies anytime we have been in there and employees are always actively engaging with the puppies and rotating their play time. For those of who are so stuck in thinking they’re in a horrible place, here’s an idea — buy a puppy and they won’t be there anymore! Crazy thought, right? But seriously people, do your research before you open up about how horrible the environment for these puppies is.

Its not easy to support places like these, I feel terrible for the animals, they cages they are in are so small and they don’t always tend to be clean. The smell when you walk in is terrible, the should get a new ventilation system. The animals look healthy but aways look tired and sad. I would buy from a breeder as their price are very expensive.

I purchased a puppy back at the end of July 2015 I was sold a sick dog that had been returned prior to my purchase and that was not disclosed to us. We were told the dog had been to the vet for kennel cough well ok no big deal he has a clean bill of health now well he was also neutered odd I thought but I would have anyways so I guess it didn’t click in my head took pup home in the am when he goes to pee… Blood! OMG off to the vet they believed it was simply a urinary infection ok some meds but some tests were sent out and I would have to wait a day or two… Well I get home having the pup only 12 hours and call the store to fill them in. The manager answers and says I’m shocked that that puppy would have any issues we spent a lot of money to make him better… then I hear he was sold before I got him the dog tested positive for parvo and the people brought him back… I was shocked I said how dare you let an employee tell me he was in the vets for kennel cough when it almost died from parvo. He said it was a mistake the girl didn’t know yet all his medical paperwork and doctor visits for shot were in the file even the neuter but nothing about the parvo. I told him I was waiting for tests but if there were any issues I would be returning him. he tried to tell me it would make me awful to bring him back and hurt the pup that way and then he questioned me about the vet I used and tried to bad moth them as if they couldn’t be trusted I have used then for 10 years and have family and friend who also trust there pets to them the owner was slime I would never refer anyone to them and have no trust in what they say or what they are selling sill have the puppy but it is quite obvious he has some brain damage (mild) and depth perception is totally off. still love him but I feel like I am raising a pup with special needs and for $ 2299.00 you should know exactly what you are getting. Also the customer service was ok but once they new my husband wanted to buy the pup suddenly it became very friendly and helpful. Customer service should be good period not just when they know they are getting you money and also

Went in today ¹¹⁄₂₁ around 1230 looking to take home a dog and the girl working with long dark hair didn’t even say one word to me. She was just on her phone texting. Definitely won’t be buying a dog from this place due to their horrible customer service.

I am no where near an activist, but this place completely disgusts me. I’ve seen bunnies, birds, reptiles, and even SPIDERS kept in larger cages in other pet stores than they keep their large breed puppies. There was a lab puppy with his head touching the top of the cage so he had to duck his head down the entire time. I can’t even. For anyone who think this is «okay» because it’s a «pet store», you absolutely should not be a pet owner.

We have purchased five puppies over the past eight years and all except one have a been a perfect example of its breed standard.
However, Our fifth purchase, a long hair Chihuahua, turned out to be $ 1800 worth of MUTT! I haven’t had genetic testing done yet but buyer bewere when you can’t see the parents of the dog your buying. The pedigree document isn’t worth the ink it’s printed on because you don’t know if the listed Sire and Dam are the real parents. Better off going to a local reputable breeder and see the lineage for yourself. For those who say 1 out 5 aint bad, that’s a $ 1800 stat I am not impressed with!!!
This review is written by my husband. I think my dog is adorable. Going to give them 5 stars for great customer service and for the help in paying for our king Charles medical problems. Unfortunately my husband cares more about the dogs ears not standing up than he should.

I walked in and every employee was sitting around talking. I greeted them because I actually had a question, they didn’t even reply needless to say I walked out! Rude!
Also the place smelled like wet dog and urine.

these puppies are waaaayyyy over priced! & they have «payment plan» option s. i just didn’t get a good vibe from this place. money hungry place for sure! i am going to try the animal shelters!

I wish I could give no stars. My review is solely based on my interaction with the manager and the viewing of the puppies. I did not come here to buy a puppy. I support adoption 100% and believe in giving a shelter dog a second chance at life. I came here because this place popped up in my Facebook news feed as something I may like. Um no. Never would I. Being one who is a voice for animals I commented on the promoted post with respectful and educational arguments/​reasons for rescue or adoption. Some other likeminded folk chimed in as well. Basically a few who do not want a business like this to thrive because it takes away the chance of shelter dogs getting a home. Suddenly all of our posts were removed and blocked from further commentary. I decided to go and ask in person why? If you’re paying to promote your store on Facebook as you said, then be prepared for the public to voice their opinion on your post. If you’re just going to delete us then set your page up so people can’t comment or you can review and only post the pretend stuff and hide the grim truth. The manager, Sharon Franco was surrounded by her teenage drones (one of which I believe is her adult daughter Rachel who does Sharon’s bidding by calling us ignorant on our comments and says we should do research and when a fellow commenter provided said research their comment was immediately deleted) said she removed my comments because they were negative and hurting her business. I asked how they were negative and she said I had said her puppy’s were sick and from puppy mills. Guilty much? I didn’t say that at all so that must have been from other people like me that know the truth. I asked why have a public page where anyone can post if she will just remove what isn’t pretty. She had no explanation. She did however leave a review up of someone calling us dipshits to which once I brought to her attention she removed five minutes after I left. Any comment questioning her business or advocation for rescue was removed. Her associates proceeded to laugh and say who cares? Well I care. And so do others. The manager also said adopting from a shelter is a hassle because they do background checks and home visits sometimes whereas she will just sell you a «designer» puppy no questions asked. Other than how would you like to pay, of course. Clearly this is all about money and not the welfare of the puppies she is even trying to sell. Small cages and waste everywhere. The smell was overwhelming. Please I urge you to consider adoption. Pure breds can be found at pet finder .com and there are rescue sites for almost every breed. This store is not about the puppies welfare. Read all the reviews on here. Especially the one from the ex employee who witnessed the horrors first hand down to seeing dead puppies in the trash.

They have a nice selection of puppies, but be warned that the puppy may be sick and you will be over-​charged by the vet who gives the «free» first vet visit. Our puppy had 2 different parasites (Coccidia & Giardia) that were causing bloody diarrhea. We called to warn the store and they said the manager/​owner would call us. No one called because they probably already know and don’t care. Our puppy recovered after we spent $ 100 on medication and tests. We had to keep her isolated from our other dog so she wouldn’t share the parasites. On a better note, she has been a wonderful addition to our family.

I don’t understand why your taking down my review, I’m just going to repost it.
I came in to a small dirty smelling pet shop. They had a moderate selection of puppys. Though cute they did not appear to be the healthiest puppys. The lady behind the counter was incredibly rude. I watched 3 different customers ask to see puppys and her reply «you gona buy it.». I asked about a Pomeranian and she told me it was $ 2600 ?? Seriously I own one and I can tell you. A SHOW QUALITY PUPPY COST LESS FROM A REPUTABLE BREEDER. I asked where the puppys came from so I could do a little research on the breeder, she could not or would not answer my question. In my opinion based on the look and behavior of the puppys there (crammed and walking around in their own filfth) these are puppy mill dogs.

Bought our Cavalier King here over 4 years ago, to say she is the «love of the family» is an understatement, never had any problems with her health or the staff everyone was very helpful. Only gave it four stars because they are expensive, but honestly she was worth it!

Recently some busybody with too much time on her hands and not enough going on in her life tried to get this place shut down. She handed out petitions, and went to the city council meeting to laughably explain her case. She was basically laughed at because she had no facts, just a bunch of «well everyone knows it is a puppy mill» and then went to yell on facebook about how «Tonight our city council proved they are for animal cruelty. They are an embarrassment to our city.» They aren’t the embarassment, you are.
Try doing some research next time. We got both of our puppies here (GASP! YOU MEAN YOU DIDN’T GET IT FROM THE SHELTER? YOU MEAN YOU WANTED A SPECIFIC BREED OF DOG AND AFTER LOOKING IN THE SHELTERS FOR TWO YEARS AND SEEING ONLY PITBULLS AND CHIHUAHAS YOU WENT TO A PLACE THAT SELLS SPECIFIC BREEDS? WHAT A CONCEPT) and they are wonderful dogs with no issues, and they both get along fantastic with other dogs (two store bought from other locations, and a rescue during family doggy day, and all the doggies in their puppy classes) and our toddler. We got their breeder information and looked them up and guess what? Not a puppy mill! Wooooooow, doing some research sure was hard.
When we went (on four separate days so we could do our research) everyone was nice and let us interact with the puppies. We were never rushed, and I didn’t witness anyone being rude to any other customer. Maybe it was because we didn’t go in there trying to accuse them of being scam artists? Maybe it was because we were polite and in turn they were polite back? No, it was probably a fluke. There is a saying that I’m going to paraphrase for all of the negative people on this page. If you walk around all day and everything smells terribile, maybe check under your shoe.
Four stars instead of 5 because the prices are high, but markup is expected when you aren’t working directly with a breeder. That’s how businesses work. You can’t pay the bills with kindness.
So ignore the 1 stars that are from people who have never even been here, ignore the statements from ignorant people just trying to shut down a small business owner to make their own boring lives tolerable. Actually go in there and look at the puppies, interact with them.
Don’t let the bullies win.

I wish I could give this grotesquely ran place an infinite amount of negative stars. The blonde who works there or may own/​manage is worse than Satan. My 6 year old daughter was petting a dog in one of the plan pins and she comes up & rudely tells her «who told you that it was okay to pet this dog, your mom?»
Overhearing this I looked at the lady like are you kidding me and she told me to take my daughter away from the sold puppy. This is just ONE incident. I would never give my business to this horrendously ran establishment. Not to mention the animals are so poorly taken care of. Can’t wait to see this place get shut down & that miserable lady who works there can be put in her place.

Great place got our 1 yr 3mos Shiba Inu here, staff was helpful and our dog was happy and healthy! going back for our second dog soon!

I have worked in a pet store for several years, in the San Fernando Valley, the store had puppies and kittens as well as birds ect. I also grew up with several different dogs, cats. I moved down to San Diego, and went into this store. I found the staff friendly, but did not know enough about the breeds they had.
Their prices are outrageous kitten priced on sale for 199.00 for just a mix white and black kitten. Puppy pricing was unbelievably high you can go to a breeder and get a puppy for much less than this store has a right to charge. Recently, I saw a two Great Pyrenees I am sure they were liter mates when they came to the store, but right now they are around 4 – 6 months old each sitting in a cage by themselves their cages were too small for them and the price they charged was out of this world. I wonder what happens to them if they cant get their outlandish price they are asking.
One dog $ 2,199.00 for this area! These two dogs were probably liter mates but had to be separated due to their age and size. They were so sad, at least 4 – 6 months old and. are way to big for their cages. A bigger problem is that if these breeds do not get enough exercise, space they will not grow properly and have behavior problems.
I am not saying all pet stores that sell puppies are wrong, my sister bought a puppy from a store in Orange County, (on a whim) which most people do after she had the pup for almost a year she realized she could not handle the dog. I took her and with time she became an amazing dog. But that’s the problem people buy these dogs on a whim, and don’t realize what they are getting into
The authorities need to 1) check these puppies health and well being, confiscate these pups and find them safe homes,
I want to say to the owner’s of the store I am not against the sale of puppies in store I am only stating that your prices are way to high going to a local breeder they are around $ 500 – 800 dollars for pure breed Great Pyrenees.

Everyone is entitled to their own opinion. Im not quite sure why all these negative reviews though about the staff. maybe we just came in a really good day where all the staff was very helpful and nice. We had bought my puppy here in July 2014. a red sesame Shiba Inu :) We named her Ellie and we couldn’t be happier to have her! the day we went they had easily 6 shiba inus in their store. I was looking for a specific shiba but fell in love with this red sesame. YES she was expensive. but worth every penny i paid for her. The staff was very nice towards my husband and i and let us play with the puppies until we found a suitable one for us. When we finally decided on Ellie the staff presented us with the health papers from the vet that they have visit and check out the pets. She was a healthy pup from her time being there until the day we got her so i was relieved that they provided me that paper also she has a champion bloodline in her. Im not entirely sure if that had to do with how much she was. But none the less, My husband and I can’t imagine our lives without her now!

The statement provided by pups and pets in response to my post is absolutely untrue in its entirety. I’m not shocked at their attempt to cover their butts by trying to make me look bad however, the attempt is just a glaring example of the owners rude and unprofessional behavior. It is unfortunate these owners are allowed to continue to keep their doors open for business the way they mistreat and neglect their animals — with dogs in isolation with broken legs (dropped by employee) parasites, parvo, bronchial infections, dogs in kennels for longer than 6 months, etc., this shop deserves to be investigated & closed down.

My dog was diagnosed with kennel cough (somewhat normal), and some sort of sickness that involved his lungs being dirty, and dust filled (definitely not normal). It was going to cost ~1k to get them ‘washed’ at the vet, but antibiotics worked. How the hell does my 2 month old puppy have smoker lungs when claimed to be safe and kept well here at Pups & Pets? I take full responsibility in admitting I made a terrible choice by purchasing a puppy from a pet store. Alas, I do love my little guy more than anything in this world. Probably because I’ve invested a grip of money into medical bills after we brought him home.
Tl;dr don’t buy a puppy, or shit from here. Oh yeah and terrible family.