Ra Yo Wholesale

I have had a great experience with Kenny Dean at the santee location for over 3 years. am a flooring contractor myself and sometimes we need help choosing the right floor and feeling confident about the sales person it is as important. So feel free to go and ask for Kenny.

My carpet guy recommended that I go to Rayo and view what they had available and he would get me the contractor pricing. I told the woman in the showroom that I own a very elegant, high end, custom home and what would she recommend. She gave me a board of samples and said she likes Royalty Carpets. One caught my eye and I asked her if this would be good for my home. She said yes and that many of her designers choose this carpet for their clients homes. They had none in stock so I placed the order. The carpet arrived and when it was laid with the padding that was recommended I was very disappointed. The carpet felt to the foot like apartment grade carpeting. I can feel the slab through the carpet. I called the showroom and they were not helpful at all. They were very aggressive on the phone and I felt like there should be a warning on the door that states «Buyer Beware». They blamed me for not trying to walk on the carpet. I told them they had none in stock. They said I should have tried the sample with a piece of padding. The only carpet that was available was the sample attached to the sample board and it was not possible to step on. I went into the store and confronted them and they were terribly nasty. They stated it was not their job to tell the customers what to expect from a carpet. I told the sales woman I told you what I was looking for and this is what you recommended but it is not appropriate for a custom home. I have since found out that the particular carpet I chose comes in two qualities. Low end and high end. The sales woman never told me there were two qualities. I called the corporate office and got the same response. I highly recommend you find another company that assumes responsibility for their employees and the product they sell. The carpet is worthless to me and will need to be replaced.

Worst customer service! I’ve been sitting on hold know for almost ten minutes trying to get a copy of an invoice in order to remit payment. My installer had to go here last second for a transition piece since it was the closest place to where the job was. This is very rude and uncalled for. This is why I do all my purchasing of supplies at Mission Carpet or Tom Duffy.

I’ve been shopping here for 21 years. It was the best place to buy flooring materials back in the 90’s…and now. I still find the lowest prices here on materials and tools. Friendly staff too. A+

This review is based on their showroom and sales people. The guy helping me was very nice and they had the largest selection I have ever seen in san diego. The have laminate that is so real looking i thought it was wood! Their prices seem pretty on par with other stores but the selection is so vast you can get lost in here for a while looking at all the flooring available.

Amazing customer service! I have been doing business with this company for years and have never been disappointed. They are truly a team working together to make your experience the best it can be.
With flooring there are always «issues» but, with everyone at Rayo, they will make it the most pleasant experience you could possibly have.
I Highly recommend Rayo for All your flooring needs. You will not be disappointed!

I purchased Tigerwood (engineered) flooring from Rayo. We had it professionally installed January 2014 throughout the main level of our home. Big mistake! The floor dents and marks even after placing felt pads on the bottom of every piece of furniture (and we do not have pets). Explained our problem to Rayo salesperson he asked us to fill out paperwork. He promised Rayo would take care of the problem. It has now been two months, Rayo has not contacted us.

top of the line flooring, courteous staff, and best wholesale prices! I highly recommend to whoever needs great quality flooring with competitive pricing.

Ordered 1200 sq feet of engineered exotic hardwood, when I opened the boxes, the color just wasn’t what I was expecting, was very concerned it would be difficult if not impossible to return. After talking to Tom, he agreed to accept a full return, without a restocking fee. He also helped me find the replacement flooring I needed and had it available the next day so my installer could complete my project. Definitely recommend Rayo for all you flooring needs.

Purchased wood flooring product from this company. Within a year the floor had excessive scuffing which could not be removed. Flooring has a 35 year warranty. Attempted to resolve this through Better Business Bureau, but Rayo did not respond.
Have spoken to other flooring installers who say they WILL NOT buy products from Rayo.
We wish we had seen this post before we bought our flooring!!!

I’m a flooring contractor, and I work with a few different wholesale flooring stores in San Diego. I use Rayo infrequently, but I will go there even less after my recent experience. A client of mine was looking for a very inexpensive laminate floor, so I suggested Rayo, along with two other shops. He liked the floor at Rayo, so I went out to purchase it, planning to install it the next day. I’ll try to keep it short… I order and pay for 13 boxes. He says they need to open a new pallet to get the 13^th box, then 10 minutes later tells me that said pallet is not there. They can transfer a box from Oceanside for me to pick up the following afternoon, or I can go pick it up in Oceanside. My client really wanted to get the floor done Friday morning, so he drives to Oceanside while I install the floor. I open the box and start to install a plank. Turns out the the locking system does not match the other 12 boxes. Not even close. I call the Santee store and tell them about the problem, and I’m told that they thought all of the boxes with the «old locking system» were gone. He calls Oceanside to see if they can transfer a box with the correct locking system right away, they say yes, and it should be ready for me to pick up in Santee at 3:30. I drive out to Santee and grab the box, but before I leave I checked the box — wrong locking system! No worries though, they transferred a whole pallet of the correct stuff too. I got back to the jobsite at 5:15 and had the floor done by 6:00.
So today I go back to the store to return the box that was wrong, along with one piece of moulding. I asked the guy if he could help me out considering that my client drove for 2 hours to pick up a box that didn’t match the rest of the flooring, and I had to make a second trip to Santee. That’s about $ 45 in gas, not to mention the time involved. He says he’ll check with the manager, then returns to tell me that the best they can do is waive the restocking fee on the moulding (which would have been about $ 4). How generous. Maybe I’m old-​fashioned, but when you screw up and cost other people time and money, you should own up and do what you can to make it right.
Their products may be decent, and their prices competitive, but a business that is willing to give the finger to a contractor who sends business their way is not a business that I will be endorsing anymore.

Flooring Wholesale Superstore. Lots of inventory and friendly staff. Great place for Licensed Contractors to send their customers.