Santee Children’s Dentistry

From reading other reviews, it seems like this Children’s dentist is not equip to handle unique situations. My child is terrified of dentists and needed some work done, they suggested IV sedation, which I agree with. BUT while my child was having a cleaning the dentist made her feel very uncomfortable and told her to stop because she was «scaring the other children»
What about my scared child! Nothing was done to make my child feel less scared! And to top it off, I’ve been waiting 3 months for them to get back to me with questions I had about the procedure and to schedule our appointment…3 months!!! And I still have unanswered questions, I do not feel like my child was treated fairly and I definitely don’t feel like we received the customer service we deserve. If your child has reservations about dentists, DON’T go here.

This is a place where my son & I feel comfortable. After experiencing other pediatric dentists who I did not feel comfortable treating my son, we found Dr. Hope at Santee Childrens Dentistry. The office staff, dental assistants & of course Dr. Hope always go above & beyond to make myself & more importantly my son feel comfortable. This is the only place I would take my son. It is an all around great place! Thank you Dr. Hope & your staff at Santee Childrens Dentistry

I came here as a suggestion from another Unilocaler, and I’m glad. I have a 2 year old and an 11 with Autism. She doesn’t like the dentist and now that she has braces, it makes everything more difficult! She also had a Herbst appliance which made it hard to reach the back molars and she got two tiny cavities. I wish the orthodontist had suggested sealants before getting it on, but too late now. These are her first ever cavities and her first ever real dental work not under anesthesia! Well, the Herbst came off and they were able to get her to sit and open her mouth long enough to do sealants and one of the cavities! When they asked me back she was fine, not happy, but fine. You hear all these horror stores about dentists, this doesn’t apply here. I’m extremely happy with this place and will continue to come back!

We were able to see Dr Andrew and he was very nice. The girls (front office to back) were very nice and patient. My 18 month old was treated very well and I was able to go back with him for his first visit. We will be returning in 6 months.

I have a 3 year old son that I have taken to Dr. Hope since he was 1. He loves Dr Hope and everyone in the office. The office staff is great and very helpful, the waiting room is well kept and has plenty of toys for the kids to play with, and the dental assistants are great as well! My son didn’t want to leave the office after his appointment because he wanted to stay and play in the waiting area. I highly recommend moms to take their little ones to Dr Hope. My daughter turns 1 next month and I already have her first appointment set up.

Dr. Hope is the best! She’s been taking care of our twin boys forever. Great staff. Quick service and Dr. Hope is really good with the kids.

Dr. Hope is really great with kids and is an awesome dentist! She made both my 4 and 6 year old so comfortable to a point where it didn’t seem like they were at a dental office. The entire staff is friendly and the atmosphere is clean. We will not hesitate to bring our kids back here. Don’t listen to the bad reviews here. You can trust the staff at Santee Children’s Dentistry!

I like Dr hope, she is very kind. She did a tremendous job on my son’s procedure involving an extraction. We will be going back, the next time without cavities. The lady at the front desk is adorable, very willing to answer any questions you may have.

Wow what a nice place. Clean, peaceful, children friendly, educated, everything you could ask for in a childrens dental office. We didn’t wait long at all. All of the staff was extremely friendly. The dentist was amazing. My son has a major fear of dentist and he actually told me this place made him feel calm. The video games after the xrays are a genius set up. I loved this place and would HIGHLY recommend this place.

I have no idea how anyone could write a negative review, however some people take things differently then others. I am a mom of 2 children. One 7 year old and one 3 year old. We were at another dentist before I was referred here. My kids are SO EXCITED to go to the dentist! Their staff is so friendly and comforting to them. My daughter had to have 2 teeth extracted and she did amazing and keeps asking me «when can i get more teeth pulled?» they made it such a positive experience for her. Dr. Hope was great and so were all her staff! The front desk was just as positive! They helped recommend different insurance options after I requested assistance since there was NO WAY i would take met kids anywhere else! I can’t think them enough for turning pain in the butt dentist visits to such a great experience. I recommend this place to all my family and friends. I wish they worked on adults :)

I have been taking my 9 years old son and 6 year old daughter there for the past 3 years and every time we go is a great experience. All staff is extremely friendly and the receptionist they had before WAS rude and would call grown women sweetie (so unprofessional) so I’m glad she has been replaced.
They are always on time with seeing their patients and I NEVER wait more than 5 minutes in the waiting room EVER! My kids love the video games in the back, wearing the sun glasses and watching the TV as they get their teeth cleaned. I would recommend this place to everyone. Very friendly people who do a great job.

They are excellent! My kids love going here! Them being afraid of the dentist was one of my fears but they are so great with them! Lots if things for the kids to be «distracted». All I can say is can I come here as an adult and watch despicable me during my cleanings? Lol. Where we’re you guys when I was a kid?! Very great and will always be sending my kids here!

My son had a unique dental situation and referred here. He had work done over several appointments. I was so unhappy with my overall experience here.
–The front desk person was always very rude and arrogant. (I believe she has since been replaced)
— I HATE their policy that parents can’t go back with their children, but at the time I had no other choice. (insurance reasons) If you are thinking of using this dentist please know that is their policy and if you are as uncomfortable with that as I am find another pediatric dentist.
–They said my son had done so well for his first two appointments he would not need the oral sedation for his final visit. When we arrived for his last appointment they said that even though Dr. Hope said he wouldn’t need it they decided he had to have it. I honestly feel like they were just trying to get the $ for out of pocket expenses.
–They were planning on installing space maintainers for the teeth that were removed. His teeth were removed because adult eye teeth were coming in under his baby molars. I got TWO second opinions and had primary braces but on my sons teeth within a month of our final visit. If I had gone with the space maintainers my son would have had serious problems with his adult teeth coming in down the line.

I just have to say that Dr. Hope is the very best!!! She actually cares, and I trust her. My daughter Macy is almost 7 and she has been coming here since she was 11 months old. We moved out of Santee and I tried two other places but today made the 30 minute drive because nobody else compares. I’ve learned my lesson and will only be coming here from now on. The office staff were great too!!! Why did I ever leave!!!

The first couple times I came to this office the front desk manager was very rude. Then she continued to bill my insurance incorrectly. The office has changed their front desk staff and they were great the last time we went in. We love the dentist and the hygienists. My kids love this office and so we are very happy about the recent changes!!!

I was extremely disappointed with my experience at Santee Children’s Dentistry. On the day of my appointment, I accidentally went to the wrong dentist’s office and ended up being 5 minutes late to a 7:30am appointment. Mind you, not 20 or 30 minutes late, but 5 minutes. I was kept waiting for an hour and a half with an antsy 11 month old because I was «late.» The lady at the front desk told me that they schedule appointments so that clients have to show up on time and she «would need to work me in.» I responded by telling her that if they were too busy to see my son, then she should return my insurance card so I could find another dentist. She refused to return my card. I was finally seen and the checkup took 2 minutes (my son literally only has 2 teeth). I cannot tell you how livid I was to be kept waiting for so long for a 2 minute checkup!!! Especially since I was only 5 minutes late and it was my first visit to the office. I also did not like the fact that they do not allow parents in the room while children are being seen by the dentist and that they have you sign a release stating they can use restraints on the child. The doctor did seem nice, considering I only saw her for 2 minutes; and, my friend is the dental assistant, so no complaints there. This was a referral from my regular dentist, Dr. Caosgrove, who does not practice pediatric dentistry and I WILL be recommending he rethink his referrals to this office. I won’t be bringing my son back. I do think people underestimate the impact the person at the front desk has on clientele.

This is an update to my previous experience. My husband and I talked it over and decided to put my son under to have his teeth worked on since it he had a lot of cavities. I decided to give Santee Children’s dentistry another shot because I knew another mother who had many good experiences with Dr. Hope so I felt that she would probably do a good job on my son’s teeth. The staff ended up calling me back after they read my review and I was able to schedule an appointment. On the day of the appointment for his treatment I took him in and I discovered that Dr. Hope was not going to be doing the work on his teeth. I felt caught off guard since the main reason I went back to this office was because I got a good review of Dr. Hope from another mother. I think they should have given me a heads up beforehand that Dr. Hope would not be available on that day which would have at least given me the option to wait until she was available if I wanted to. I went ahead and kept the appointment. I think the dentist who worked on my son was name Dr. Cheryl. The treatment took longer than expected and added on an extra $ 300 to my bill. I understand that there was some work that needed to be done that they didn’t realize beforehand but I appreciate overestimations rather than underestimations so that I can be prepared for the cost. The staff was very nice during the process. There is a dental assistant there who is very good at what she does. She is great with the kids and easy to talk to. She helped me to my car when the treatment was over since I had my hands full carrying my son who was groggy from the sedation. I don’t remember her name but she is the one who cleaned my kids teeth and took their x-​rays. It has been a week and a half since the treatment and as far as I can tell the work that was done is fine. I have a follow up appointment in a few days and I plan to have their next cleaning done there before the end of the year.

The Doctor’s here care… They changed their front office and year ago. Assistant’s doing x-​rays are good and the check-​ups went smooth as well. I am extremely happy with this place and it doesn’t put fear or stress on the kids. But, part of it is probably because i take pride in my family’s teeth (less candy = less cavities) dohh!

I have taken my daughter for several years and they have always been wonderful. Starting at three years old she was happy to go back into the dentist office by herself for check-​ups and when she had to unfortunately have a filling they made it as easy on her as possible. She actually looks forward to going to the dentist. As a Pediatric Dentist, my insurance considers this a «specialist» so unfortunately it costs me more out-​of-​pocket, but they have always been great about explaining all the costs to me and working with me for the most economical solution.

Overall I think we have had quality work done here. My kids teeth look really good. The Dr. is pleasant and most of the time the lady at the front desk is too.
From what I have seen and experienced they sedate just about every kid who needs work, perhaps they need it, I’m no expert but when I have to pay out of pocket an extra $ 80+ every time a kid needs a filling, it kind of hurts the pocket book.
They also tend to overbook so I’m usually there for a couple hours. Payment wise they won’t work with you so be prepared to pay for service before you walk out the door.