Sprint Store

I needed some assistance with my I-​phone and one of the retail consultant, Isaac Ali, gave me the best support and customer service that I ever experienced. I left the store very satisfied with my phone fixed. thank you Sprint

My tablet was sent to the repair center, but came back without the sim card. I went to the store in Santee and they replaced the card at no cost. The service was geeat

I ve changed my plan recently. I bought a new cell phon and new plan. First, They gave me a tablet as a credit and they said it’s free 1 G and I can use it with wifi. After a few days, I realized that the data for tablet every month is $ 15. Hopefully, I figured it out soon and I returned it.
Second, it’s really difficult to answer to your phone. I called them many time but nobody answered. I tried fir the last time, one of them picked it up, I asked my question, and he hold me up for 40 minutes, after that he hanged up. The customer service is worse.

Horrible customer service. Came in to pay my bill just now. Two employees visibly there. I stood waiting for service for a good 5 minutes before another customer walked in and got helped right away by male employee. The other employee (female) told me to sit and wait to be helped. It’s 10:30ish am by the way. Not a busy time. The employee was rude and I was there for 20 minutes to pay a bill I had to pay in cash. Ridiculous. I was an extremely huge inconvenience for this employee and apparently invisible to the other.

Yup… well. after reading all the bad Unilocal reviews on here. Pretty much, I felt the need to follow up on my bill by checking my online account with Sprint…
Then I had to waste 30 Minutes with Sprint Customer service to fix the MESS that occurred on Friday when I set up a new plan in the brick and mortar store. …
Basically, Trever, my sales guy in this store… DID NOT GIVE ME WHAT I ASKED FOR… sure he was «nice» but nice does not cut it when you don’t get what you were told…
I said take off all protection plans… THEY WERE ALL STILL THERE…(20 extra bucks a month)
I asked for unlimited data… I HAD ONLY 1G OF DATA
It’s like going to an ice cream shop and ordering a double scoop of chocolate…
and then they hand you a hot dog…
I say, if you go into this store… MAKE SURE YOU ARE GETTING WHAT YOU ASK FOR… Also strongly recommend checking on your plan online and a follow up with customer service…
Damn Gina… customer service ain’t what it used to be…

I only give one sales rep Katie 5 stars. She was very helpful and informative. After coming in and upgrading and getting a few accessories. there was one case that they did not have in stock and it needed to be ordered. I did have the option to have it shipped to the store or my home. If I would have known what I know now, I would have had it shipped to my home. It came in few days later. I try to go to the store and pick it up. Walked in waited 10 min before I was even acknowledged. When I was finally acknowledged I told the girl that «I was just here to pick up a case», she said «ok what’s your name». I told her my name and I once again said that «I’m here to just pick up a case». She says «ok» and walks away. I then wait 5 more min and nothing. So I walked out. I just cant believe that they would make someone wait 15min to pick up a stupid case! I then tried to call the store several times that day to see if they can just pull my case out and I can just run in and get it later, but no one ever picked up damn the phone. The next day I call the store several times to see if they could just pull it so I can run in and just grab it, BUT once again no one ever picks up the damn phone. About half way through the day finally someone picked up the damn phone. At this point I’m pissed, and I don’t even want to go to the store and get the damn case. I told the guy I now want them to ship it to my home, he said «that cant be done», and of course he says «you need to talk to the manager», and of course the manger is out to lunch. After I get this case one way or another. I will never go to this store again. Don’t even waste your time. They don’t acknowledge you when you walk in, or even pick up the stupid phone when you try to call. You would have better luck seeing pigs fly than get anywhere with this store. This place is crap hole!!! (except for Katie she was nice)

Worst customer service I ever experienced. They are rude and only want to take your money. When I walked in the girl who was free just stared me down and didn’t even offer to help. Not only did she have a bad attitude but tried to sell me things I did not need or want and was still persistent even when I said NO. I don’t know how she is still working in customer service. I did not catch her name but she had an accent and was just plain rude. Do yourself a favor and DO NOT come to this store! Let it also be known I have been a loyal sprint customer for over 15 years!
I will give credit to the gentleman named Miguel who stepped in though. He was very kind and helpful the whole time WITHOUT the attitude…

This is by far the worst sprint store I have ever visited. I have been a sprint customer for 15 years I must say that they have the worst customer service at this store, and their sales tactics are annoying and cutthroat. Stay away from Irene in particular, she’s easy to spot. She’s lazy, overweight, completely self absorbed, and has no desire to help you whatsoever.

Customer service sucks, employees are rude and clueless. Waiting to get help is a joke. Have to get there first thing when they open. If not you will be standing there forever even if you make an appointment.

The worst customer service ever! Do not go to this location because they will not even attempt to help you!!! I’m surprised these people still have their jobs!!! They should not be working in customer service!!!

HORRIBLE CELL PHONE SERVICE. Sprint does not work in Santee, you do not get half of your calls, and it is a nightmare to try to cancel your service. Two thumbs down.

I have had horrible service with sprint. I don’t know why I came back after the horrible service in early 2000. Thought I would give them another chance… wrong decision. The store in Santee was very rude especially Freddie and the manager who kept me waiting for 45 minutes without even acknowledging my presence. Her name is Kathy Sloan. She kept telling her employees that she was unavailable over a $ 29 discrepancy. I left without being helped by her. She was in the back office with her back to me for 45 minutes. I could see her through the window. With that said I was given a 888 number to call to complain but refused the name of her supervisor. This was after I was in on April 3 to pay a bill and was told by Kathy that an activation fee would be waived. It wasn’t and my phone was turned off today so when I went in to the store today Kathy hid from me and refused to even talk to me. Kudos GREAT CUSTOMER SERVICE KATHY (manager of santee sprint). Great way to represent your company and be a mentor for your employees. Coward. This is not the end, as I will bring further complaints against you and your store through your district supervisor.
Tiffany

I upgraded my phone when my old one died. I was in a bit of a rush, having about an hour. I tried to purchase the phone online and to pick it up at the Santee store and made an appointment. I arrived on time and there was no record of my appointment or purchase, although my bank showed a pending transaction. That was the initial pain and inconvenience.
I happened to be speaking with the store manager, Kathy Dunn, and she was friendly enough and facilitated getting me on track quickly with my new phone and contract.
Then, as everything is finishing up, she offers me a tablet at half price, just $ 25… and that’s it. I accept, thinking, «why not?» As I get the receipt, I notice the notation for a tablet plan… it was NOT mentioned by the manager or anything… When I ask about it, the reply was, «it’s JUST $ 15 a month.» For the plan. That messed up the entire transaction. We had to start over after I declined the tablet. If I had not looked at the receipt carefully, I’d be stuck in a new tablet contract that I never intended on being in.
Now my first bill since then and there still shows a tablet assigned, although the only extra charge was about $ 2.80 which was credited when I spent another 10 minutes talking to sprint customer service.
So, it gets 2 stars because it was quick and they had the phone I wanted in stock, BUT be careful of the fine print. This experience made me trust Sprint employees about as much as I’d trust a guy in a dark alley to sell me a quality watch from his trench coat.

If you plan to buy, be prepared to stay for at least an hour and a half! It’s like buying a car! I already knew what I was going in there for: to get the iPhone 5S for my son’s birthday but I was still there for 1.5 hours!
I do have to give today’s service a 5 star though. I had Outstanding service from Elizabeth B. She was helpful, knowledgeable, and patient. She even took the time to figure out if the plan we had was better than the new ones offered. I did find it funny that every opportunity was an opportunity to try to sell me something else: the sprint phone connect 2, a shield, a car charger, a cover with built in charger, etc. luckily, I was actually in a good mood so I just found it amusing.

Avoid this Sprint location. Very unsatisfied with their customer service and sales tactics.
I came to the store to put my name on he wiating list for the 5S, having put my name at stores elsewhere, i was shocked to find out they required a 50 dollar ‘down payment’, however they issue you a $ 50 Sprint Gift card. I was advised i can put that towards a phone, accessory, or towards my bill. Well thinking, heck im going to be buying the phone anyways, if anything else i will put it on my bill, so i went for it.
So i went to another store, to buy the iPhone 5S after getting a call, because my name came up first there, when i went to use the card, they were dumbfounded as to what the card was, turns out, the card is designated for the store i bought it from only, this made me mad. So i went back to this store to get a refund for the giftcard, they baiscally told me i was SOL, which made me angrier as i do not spend 50 dollars on cases or accessories, that is a waste of money. I came back to the store and decided i might as well put it towards my bill, i was then told by the manager that it is not eligible to make payments. So i was fed up with the store, the lies and the run around ive been given with the sales staff and the manager at this store. They would not comp me anything, and did NOTHING to remedy this situation after being lied to.
DO NOT give this store your business. They are only out for your money and a quick sale. Customer Service and satisfaction is the least of their worries.

Quite possibly my worst retail experience ever. Showed up at the store for my S4 I had preordered earlier in the morning. A very pleasant young girl greeted me and asked me what I needed. I let her know I was there to pick my phone up excited by the way since I buy every phone the day it comes out. I ask the «Manager» of the store why the phone was $ 168 at Walmart and Sam’s Club his professional response to me was «go get it over there. I don’t care it’s still Sprint I don’t care if you get it here go get it over there» are you fucking kidding me? Who in their right mind that runs a business regardless of whether it’s the same company or not would tell a paying customer who pre-​ordered a phone to purchase it elsewhere? I wen’t back and told him that if he is the example that is being set to his employees that he is the biggest piece of S**T to learn from. I am so irratated at that fact. I work at a big Toyota store and if one of the salespeople here told a customer that I would send them home with the customer. The treatment received was inexcusable and uncalled for. I have done business with this Sprint store in the past and treatment was much better. I have been doing business with Sprint since 2001. Are you fuck**ng kidding me? Seriously if this guy isn’t suspended I’m leaving Sprint. By far the worst customer service of any business. There will be excuses for the treatment and you know excuses are like A-​holes everyone has them and they all stink. HOLD THIS EMPLOYEE ACCOUNTABLE FOR HIS ACTION OR HE WILL NEVER CHANGE. On the morning of the release of the IPHONE 5 I noticed how hard they were all working and I went to Einstein’s Bagels to get them breakfast so you can sure as hell believe I am not a disgrunteled person. Either this location changes the way business is conducted or better believe I will never recommend anyone to do business with SPRINT period.

These guys that work at the Santee store are a-​holes. I had to go there 3 different times about the new iPhone 4S and they were no help. the issue was that management did not want to do any Exchange or refund for online purchases. they were fighting with corporate on the phone about the refund and exchange policy.

Bought our new phones here a week ago everything’s fine. My old phone was a pos dealt with problems for 2 years and shotty warranty servicing compounded my problems. My new Expensive droid evo’s car charger wasn’t working correctly, the employee just started shoving it in and wiggling it trying to make it work! I don’t want my phone to brake to save them a exchange!!! Deflecting statements saying w“its universal so they don’t fit 100%” and do I have the other car charger to show what I mean. After about 10mins finally was given a replacement. Fyi usb stands for universal serial bus

I have had good service from Gabby when I go into the sprint store. This woman know’s customer service and does her job over and above.
When Gabby is not there, my customer service experience is POOR. I went today, there was 3 employees. I had to go out of my way to get them off the computer to help me. Then, only after I had to say are you going to help me? Did, the guy with an attitude come out from behind the counter to assist me. Seriously, do not be in customer service if you do not want to help customers. I have been a sprint customer for 11 years. This is the second time going into the store where I got attitude for trying to get assistance.

I’m subtracting a star from my original review because when I received my first bill after replacing my phone, I found out I had been charged a $ 7 monthly insurance/​protection fee. I didn’t ask for, or authorize this. On the up side, I called Sprint’s customer service number and I reached a rep immediately, and he quickly removed the charges with no questions or hassle.