Town Center Dental Group

First off, I chose this place because it did have the good reviews on Unilocal and I figured I would give it a try. Well I was wrong.
When I went in, I specifically told them I need two teeth looked at that need to fixed (because previous fillings had fallen out) they started on one. Long story short, they told me I need all this surgery for my jaw because my tooth was decaying into my gums and all these other issues that eventually got tacked into my bill.
Just the day of the surgery they had told me it was going to be an hour and a half procedure and that I should probably take the day off. When I went in, they numbed me and told me they would start the procedure in about 5 mins, well an hour later they come in and finally start to prep me for the procedure and the man who prepped me was an asshole! He practically suffocated me with this rubber attachment that was applied to my face so when I complained he told me if I hadn’t screwed my teeth up so bad I wouldn’t be sitting in his office. In all reality the procedure took 5 minutes over all so I sat and waited all that time for no reason.
Finally I was told I would get my crown once I came back in two weeks to check the status of my gums from surgery. As the tech is checking my teeth he tells me I’m all good to go and starts putting all the equipment away, I asked why he was doing so because as far as I knew I was getting my crown put on that day, he proceeded to tell me I would have to make ANOTHER appointment for the crown and that it wasnt his job.
(Mind you while all this is going on they billed me saying I owe 2900 for all the procedures done) I had my mother look at the billing because she’s specialized in coding for billing departments and she found that the dentist offices billing department were billing incorrect procedures that half of them were supposed to be a part of my preventatives.)
So care credit put a hold on my account because they were going to investigate why they charged me so much and incorrectly for that manner.
Long story short, it did turn out they (according to care credit) «unlawfully billed the incorrect codes and information» and that I would not have to pay anything out of pocket just what my insurance had paid.
Fast forward to two days ago to the appointment I HAD TO MAKE AGAIN for my crown and as I was getting checked in the receptionist had asked why they hadnt recieved a payment from care credit and also asking why I haven’t paid anything. I told her that I had care credit investigate the bill and immediately after she got rude and told me with an attitude that after that day I would no longer be allowed back for anymore dental work until a payment was made. And also told me she tried calling care credit for an answer on the bill and told me they wouldnt return her call. (Called care credit and they told me they never recieved a call from them.)
While I was waiting the two weeks to get my crown my temporary fell off and when I called to ask to come in to get it fixed they put me on hold for an hour and a half, which I realized I didn’t want to bother anymore. Or I’m assuming they forgot they put me on hold.
So when I finally went in on Wednesday they had told me my gums were still not healing correctly from the surgery that THEY HAD PERFORMED ON ME and I did everything like I was told to keep them clean. So off they sent me with another temporary that guess what? Fell off today! So now I have to walk back in there and have them put another temp on me.
I would not suggest these people to anyone! All they want to do is take your money, they don’t even care about your well being, and when you are there all they like to do is sit in the back lunch room and socialize while your waiting to get seen.
This place sucks!!!

I am surprised by some of the really low reviews. I was referred here by a friend and have been coming for well over four years now. It’s far away from home I live in Bonita but work fairly close to the area and don’t mind driving ten minutes to the office on a work day because I know I’m in good hands. I have had a few times where the wait has been longer than average and the pricing is not as competitive as I’d like but I would rather pay for quality than budget hunt for a dentist. I have had some bad dental experiences in the past so I know that’s not an avenue to venture down budget hunting! Give this place a try ignore some of the lower reviews, mistakes can happen I’m sure there’s a reason for those experiences or a simple miscommunication :) thank you

Just recently went in for a Root Canal and a Crown after some severe tooth pain.
I originally called on short notice and was able to get in a few hours later. I met with Dr Galada and had a great experience from the start. He was a really nice guy and very compassionate about my situation, and even my anxiety with the dentist.
The endodontist was out of town so I was sent to a different practice the following day for the Root Canal. I went in this morning and received my first Crown. The technology was cool and the staff made sure I was comfortable during the procedure.
I had never been a fan of going to the dentist, but I have found a place that I really like.

I was referred over to these guys for a surgery. After blocking off a day and a half for the surgery and recovery, they told me they couldn’t do the surgery as soon as I got there. It was a HUGE waste of time.
They clearly never looked at the referral until I got there. Had they looked at it in advance, this whole inconvenience could have been avoided.
After posting about my experience, tons of friends chimed in about their bad experiences with this same office.

Can’t understand why this place has such bad Unilocal reviews. I don’t know what receptionist they had last year, but Ruth, the receptionist now was great! I thought to myself, how could anyone be so cheerful this early in the morning? Ruth was very sweet & helpful! I came in, bright & early expecting to hear tons of bad news regarding my teeth. Turns out, I broke my filling (that I’ve had for 17 years) and it needed to be replaced with a ceramic onlay which they make here in the office. COOL! I didn’t know they were able to do that! This office is so up to date on technology it’s amazing! Dr. Austin Haught told me that they can also make crowns and sometimes a bridge (depending on the patients jaw) which I found rather interesting. I had 2 dental assistants helping me out today. Laura, really sweet girl! She explained to me what the process of getting an onlay entails and Gabby came in and took images of my tooth. No more yucky goop!!! What??? Really??? Dr. Austin initially told me today’s visit will take roughly 2hrs, not even 1 hr 15 mins, I was done! I never imagined my first visit here would be so awesome! Everyone here has been amazing! I will definitely be coming back for my routine check ups. I highly recommend this place! Great staff, great music, great atmosphere can’t wait to see you in 6 months!
Thank You all!

Everyone here is so nice and helpful! They always answer all my questions, they are conservative, and do not push to do expensive procedures. This place is very clean and you can tell the employees work as a team here. All the dentists I have had are extremely nice and approachable. They accomodated my fear of oral shots by asuring me and being very gentle. I definitely recommend this dentist!

I’m honestly shocked by some of the bad reviews on here and on Google Reviews. I had an appointment today and every single person there (receptionist, X-​ray person, hygienist, dentist) was so professional and nice. I was seen immediately – no waiting. I told the dentist, Dr. Kasimi, I was really nervous because it’d been a while since I’d seen a dentist and he basically handled me with kid gloves (which I wanted). I needed one filling and they took care of it right away. Dentists scare the crap out of me, but I didn’t feel a thing and everyone was super nice. The hygienist, Claudia, was hilarious and did a great cleaning. The benefits woman (Flor, I believe) didn’t try to sell me on anything I didn’t need, which I was afraid of because of the Unilocal comments. She just simply explained my benefits and options and answered my questions. Honestly, this was a surprisingly great dentist experience and I’ll definitely be back in six months.
I think some of the bad reviews might be from people who went to Santee Town Center Dental Group, which is NOT this Town Center Dental Group, located in Santee. They’re different!

Please READ. Delta Dental demanded this office refund their money for crowns put on two of my teeth. The margins on the crowns were terrible. I spent over $ 5000…I went in for tooth pain and was there for six hours, just enough time for them to use up all my dental insurance funds. They placed crowns on two teeth using their CNC machine. I had pain for two weeks, went back and needed a root canal. They drilled through the crowns, did a root canal, and put a second set of crowns on. I still had pain and their specialist said I had TMJ, which I never had before. I finally went to my wife’s dentist who said the second set of crowns were substandard. I contacted Delta Dental and filed a claim, sending them x-​rays from my wife’s dentist. Both Delta and I were refunded our money.(I had also been overcharged). Yesterday (11−13−15) I went to get the crowns replaced at my wife’s dentist. He removed the crowns and found cotton packing under both crowns and decay. He said the cotton packing from the root canal had not been removed prior to the placing of the crowns. I will be contacting Delta Dental regarding the cotton packing. This is a corporate office. I can’t guess at how much time I have spent on dental issues since first going to this office in June. I was overcharged, received substandard treatment both times I went to the office, and feel I was taken advantage of. Do not sign anything (shame on me) if they put it in front of your face while you are in the chair. Also, I saw an «internal file» on me, accidentally left in the room. The file noted charges for tooth #31. The teeth they worked on were #15 and #18. I have an interesting photo of my current dentist removing cotton packing from under my «permanent» crowns. Also, he used a purple dye and showed me decay under the crowns. He removed the decay, saying I would have lost the teeth due to decay within 5 years. Kyle Kelley, Santee.
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Best dental experience ever ! Starting from the moment I walked in I was greeted by the receptionist and the rest of my service was equally as pleasant definitely recommend this dental office!!!

Wish I read the reviews before wasting my day off here. Everything everyone else said is true. I am now worried about the last signature I gave the Harpy before leaving the office… Any how. Nice people in the office except the billing/​loan officer at the end. I was told it would be $ 800 for a deep cleaning… when a regular new patient special is $ 70 sounds a bit over priced especially since I have INSURANCE. I was not given the option of a regular cleaning and I was not given a copy of my «quote». The loan officer asked for my social security number and said it was not runing my credit, but I do not believe it now. I was told that getting my wisdom teeth pulled would be a elective, even though they are causing me pain. I walked out with nothing completed because I did not want to pay $ 1800 for a deep cleaning and two fillings and I didn’t agree to put a down payment on the procedures or schedule a appointment with this hoax of a company!!!

Dentists are ok, but the billing side is absolutely terrible! They sent my billing claim to the wrong insurance company, and then sent my bill straight to collections after it was denied (since it was sent to the wrong insurance). Never even sent me a bill for the claimed charges outstanding… just straight to collections. Customer service is non-​existent, even after contacting them numerous times in efforts to resolve the billing in question. I will never go back and definitely steer others away from visiting them. I’d like to give zero stars, but Unilocal doesn’t have that option. Stay away from here! They have incompetent people employed, with the ability to screw up your credit, without your knowledge! There are lots of better options for Dentist offices in the area!

If I could give no stars I would. My daughter went for a some work and stayed 6 hours. Excessive to say the least. She came home with a huge bill and was not given the option of different prices. When I called they said they give every patient options. I had to dispute it with my credit card to get the proper paperwork that the dentist did not give my daughter. They charged for services that were not even rendered. Needless to say we will not be going back to this dentist.

I went in for a new patient visit last week and was pleased with the office and its staff. I was promptly seen and was had a vast array of x-​rays done. I met with Dr Jadali and he was very personable. After a few min of chatting he looked at my x-​rays and VISUALLY looked at my teeth and said that I needed to have my top two wisdom teeth extracted. My top two wisdom teeth have yet to break the gum line nor have ever given me any problem. He said that they needed to be removed because «when they do come in they are at a bad angle». He then began to tell the assistant to schedule the orthopedic surgeon for the extraction using IV and I said I don’t think it was necessary. He said it was for my «preventative health». After that he said to schedule a Deep Clean because of my Periodontal disease… Packed up and said goodbye and that the hygienist would see me soon. A min later the billing department came in with a list of charges for me and my insurance for the Tooth Extractions and Deep Clean… I was really confused due to me not giving any confirmation on wanting any of this. I said I wanted to consult my wife first before making any costly decisions, she said ok and told me the dental hygienist wouldn’t be able to see because she was with another client but it was ok because she would do the deep clean instead. I asked if I could do just the basic cleaning as I thought was part of the basic new patient treatment and she said «No you have to have the deep clean». I guess my choice didn’t matter. After still sitting in the chair for about ten min waiting to be released the billing department came back in and asked if I had called my wife to have the procedures. What the hell??? I said no and they walked out. Five minutes later the assistant came back in and took off the bib and said to go to the front desk. I went and they asked again about scheduling the procedure and I said I wasn’t comfortable with it all and I wanted to just have the basic cleaning. She repeated that they would not do a basic cleaning due to the doctors recommendations and the hygienist had moved on past me to the next appointment. I set up an appointment to have a look at needing a deep clean for today’s date. I got smart and did research onto the subject of deep cleaning and many A++ rated dental sites suggest that tests should be performed to ensure that it is actually needed and to ensure there was reason for it. Deciding that this place was not looking out for my best interest I called to cancel the appointment. The receptionist said oh well we will book you for tomorrow instead and I said I was not happy with my service and wanted to cancel everything. She told me that there is a $ 100 cancellation fee. A cancellation fee… really??? I asked to speak with a supervisor.
I had the pleasure of speaking with Morgan from Operation management who listened to what I had to say, took notes, asked questions and apologized for the service I received. She took away any charge for canceling the appointment and said she would contact the dentist to speak with him about the situation and got my information so she could keep me in the loop.
I would look twice before going to this place. Do not let the nice office or staff deceive you about the hunger for your money. Read the long 1 star reviews… They paint a pretty clear picture of what is to be expected. I know I should have done that first.

It appears to me they over charge, suggest services that aren’t really needed, do not bill your insurance properly and then to make it all worse… the front desk staff has zero customer service skills. Rude over the phone, do not return calls, etc. I think two of my dental hygenists did a good job but the dentist was a bit arrogant.

I went here to get 3 teeth extracted. The extractions went OK, but they did not pull one of the teeth that need to be extracted… they pulled wisdom teeth instead. When I woke up and realized I still had my cracked tooth, they said they were not told to extract it… although this was the MAIN reason for going. This was the beginning of Jan and to this day, my mouth has not healed correctly. I continue to have bone fragments and now my jaw bone is growing outside the gums… VERY PAINFUL! No follow up… nothing. Haven’t heard from them since the day I had surgery. Would not recommend.

This morning I had my wisdom teeth removed at this dentist. It was my first time here and they were so amazing and sweet! I arrived on time for my appt and was called back immediately. They were all so nice and funny and made me feel comfortable. They were also professional and the surgery went by super fast. My jam came on right before I knocked out and the doc put the song on a little bit louder for me to make me happier. It was cute. Thanks for a good experience and a fun time! No pain at all :) I would definitely recommend them!

Town Center Dental Group is AMAZING!!! I highly reccommend them to everybody. Ruth their front desk receptionist is awesome so super friendly and very caring. Flor the Benefits Coordinator is amazing and very friendly and caring too, she will help you every step of the way. Dr. Maddie is amazing, super nice and very understanding, she really cares about her patients and that’s awesome!
Dr. Maddie’s Dental Assistant Karina is awesome she was so friendly and you could tell she really cares about her patients. Everybody in the office is so outstanding i just cant name them all! I cant say enough WONDERFUL things
about my experience with Town Center Dental Group, it was awesome!
The day of my procedure i was scared but Dr. Maddie and the staff made the fear go away, Dr. Maddie is very good I felt no pain not even after the numbness wore off.
Thank you so much to Dr. Maddie, Ruth, Flor and Karina you guys are AWESOME!!!

Much better experience today than expected! Needed an urgent appointment and they got me in asap. Once checked in I didnt even have to wait 2 minutes before I was called back. Laura took my xrays and prepped me for my visit and was super super nice. Dr. Hooman was very nice and helpful in explaining what I needed done. He was not judgemental at all and made me feel at ease. Flor, the benefits coordinator came to talk about my patient cost responsibility and was VERY nice. She did everything she could to make my cost be as low as possible. I appreciate the kindness that was shown to me today. I would highly recommend this office!

This place has disappointed me once again. I had an appointment weeks in advance with the periodontist who is only in once a month. They didn’t call me until the day before to obtain my current insurance information. They were still processing my insurance when I arrived for my appointment so they decided to make me wait to be seen. I waited another hour to even be taken into a room. It took an addition half an hour for the doctor to see me. I’m never coming here again.
They were super pushy and tried to make me get surgery in the spot. When I told them I needed time to talked to my fiancé before making any big decisions they were incredibly rude. The front desk receptionists were the ones that treated me the worst.

Appt time was 45 minutes ago. Still sitting in the chair waiting for a consult. If the consult is this late, why would I want to get services here?