Lumber Liquidators

Company does NOT stand behind the product. Purchased a beautiful stranded bamboo, followed all their instructions including letting the floor acclimate to the home before installation, check for moisture, use specific glue…2/3 of the floor looks awesome, the balance is cupping… and they will not address it… after weeks of no answer from their corporate offices, dropped calls, missed calls, no return calls, 3 months almost to the day we get a form letter telling us they are not responsible, and that we must have missed some moisture reading that they are not responsible for… bogus…their Ad says to contact their CEO and founder Tom Sullivan… we did… guess what he did?.. he bounced our complaint right back to the unprofessional «manager» who wouldn’t return our calls or send an inspector out to look at our «problem»…Buyer BE VERY AWARE… this is a loser of an organization looking to sell you crap and then blame you for any issues that come up after…

We bought flooring from Lumber Liquidators in Sarasota in the summer of 2014. We are very upset to learn via a recent 60 Minutes segment that numerous products sold by LL contain dangerous levels of formaldehyde — levels that far exceed those permissible by law. And they reportedly did so knowingly — and continue to sell these products. The 60 Minutes segment is available on line — watch it before you purchase anything from this company.
There are class action suits pending against LL because of the dangerously high levels of formaldehyde reportedly found in many of their products, including the Morningstar Bamboo brand we purchased. Additionally, the suits allege that the company knowingly bought wood for that brand from the habitat of an endangered tiger in Russia (a violation of US and Russian law).
As if that’s not bad enough, the class action lawsuits include complaints about the poor quality of the Morningside Bamboo flooring.
Google the business name and formaldehyde to find the 60 Minutes episode that aired on this subject, as well as information about class action lawsuits.
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I did my homework before I did any wood floor shopping. L/​L was my 3^rd, and last stop. Any questions I had were answered and I have a lovely floor. I didn’t feel pressure to use their installer, and received info as to different types of floor cement. This one of the easiest chores in building my home. Many thanks.

D0N’T BE FOOLED BY INITIAL LOW PRICE!!!
The salesman referred me to a product that was more durable and expensive than the Brazilian cherry. I later found out that he was the installer which was not part of lumber liquidator. The floor had to be ripped up twice due to poor installation. It also buckled and split in certain areas. After calling regarding the warranty they sent an independent inspector who determined it was «site» problem and that there was 60percent humidity. We feel if it was a site problem that it was up to the installer to have identified that and inform us since he told the inspector that he had done a humidity reading which he couldn’t produce. We have since put in an upgraded thermostat with humidity readings that show humidity at 54 percent humidity (which is within the manufacturers guidelines). We are now stuck with a $ 4500 floor that we need to pay someone else to repair and refinish!