Rooms To Go

We used Rooms to Go for most of our needs. Unfortunately, the King mattress was a disaster. The very first time it was used, it caved in.
The mattress is a joke. It is horrible. Rooms to Go would not take it back and told me that it was not defective. Whatever you do, spare yourself an unhappy experience and go elsewhere.
Very bad customer service, in fact, zero customer experience.

So this is a review for a sales experience that started way back in Feb. My wife and I came to this location to buy a couch. At first everything seemed to go great. Our salesman was very helpful and got us a great deal, so we were quite enthused. We set a delivery date and went on our way.
So about two weeks after that I got a phone call from the customer service center saying they couldn’t deliver on that date because their warehouse is closed that day (day after Easter). I asked why that was an option originally and the lady said she didn’t know but I had to pick a new date. I told her this was unacceptable because I had arranged time off for work for that date so she said she would call me back after she spoke to a manager to work something out
So two weeks later and still not call back. So I start trying to call her and kept leaving voicemails and getting no reply. So I call the store back and lo and behold they have a note in their system that they were supposed to call me back to arrange something and of course they didn’t. And then they (the original salesman and his manager) tried to make me look like a jerk because they screwed up the original delivery date and that they weren’t going to work with my schedule.
Finally we came to an agreement of a new day and time and they would refund my $ 90 delivery fee.
So now 1.5 months later and my delivery fee has yet to be refunded and this is after two additional phone calls to try and get the situation fixed.
So lesson here is avoid this place at all cost.

Really a bad purchasing experience. Did not get a return call from the salesperson or Brian the mmanager. I guess they just don’t need to sell their merchandise.
Needless to say I will not purchase from this merchant again. There are plenty of other options in Sarasota.

I just ordered a sofa on-​line for a rental in Florida. We are in Calif. and so, of course, is our billing address. We noticed that the charge went through on our card immediately, but shortly after, I got an e-​mail from RTG that they could not deliver the sofa until we added the delivery address to our credit card through our bank as an alternate address. When we called our bank (a very large, nation-​wide one) they told us they do not do that and have never heard of doing it. I called RTG and after a long wait they told me that they could not deliver the sofa until we added the delivery address to our bank card. I explained that our bank told us they do not do that and that since the bank charge had already gone through and RTG has our money, that RTG has no risk at this point. Our bank has all the risk and they have chosen to accept the charge. She then suggested changing the billing address to Florida and then changing it back when we are done. WHAT??? Would anyone at RTG be willing to do that? I don’t think so! At this point I told her to just cancel the order. She didn’t act like she really cared and canceled the order. I told her that we order many items for rentals on-​line since we are out-​of-​state, and we will be sure to take RTG off of our list. In addition, I later talked to the property manager in Fla. who manages many properties. She said she is taking them off of her list as well and will no longer recommend them to owners. Your loss RTG. Horrible customer service.

Everything reminded me of ikea furniture but in worse colors. Very friendly staff, they just didn’t have anything that appealed to me. Good for furnishing a single persons house or college dorm.

⁰³⁄₀₇: I do not recommend ever purchasing ANYTHING from ANY rooms to go location. I bought a new bedroom set, including a new mattress, on Presidents’ Day. Was told my mattress was on back order and they would deliver all my things March 7. Okay, fine. Sucks I have to wait, but I understand. So now it’s delivery day… And I’m told that my head board and foot board and now on back order since no furniture is held for customers. WHAT ??? The «loaner» I was given was just a metal frame… But the mattress I got is a memory foam that goes on bunker boards so no box spring is needed… Metal frame is not compatible with that. Needless so say… I have no bed, just a mattress in plastic laying on my floor. When I called customer service to see when my things will be delivered, I was told maybe in April and there is nothing they can do. So do not shop here unless your willing to wait months for your things. Side note– guys who delivered my things were very nice!
update on ⁰³⁄₁₀: was now told i need to wait until after April 1^st. REALLY? why did i buy a bedroom set when i cannot use it? Please save yourself and do not shop here.

I purchased a couch/​chaise/​ottoman set 3 months ago. I was unable to take off work for delivery, but mom took care of letting them in for me. Lets see. When I got home, excited to see the new furniture, I was greeted with a couch and a chaise. No ottoman. The store said the sales rep was gone, and apparently she was the only one who could speak with me about the missing furniture. They couldn’t find a record of me purchasing the ottoman. Phone tag, phone tag, phone tag. One week later, without any results over the phone, the ottoman was miraculously delivered. Weird. Okay. Whatever. Love the furniture.
The thing that really gets me is the way they treated me when I missed a payment. It was the first monthly payment and was forgotten about, as I am running around like a chicken with my head cut off these days. Payment due on the 15^th, I received a call early the morning of the 16^th. No kidding, the rep said, «I’m calling to see why you didn’t pay us yesterday». His tone made me thankful he wasn’t within arms length. I basically blew him off, and took care of it when I got home later that day. After 3 months, I still have to pay over the phone, because the online payment system still has no clue who I am – countless Tech Support (I’ll give you a wild guess how that went) calls too.
All in all, HORRIBLE customer service. Happy with my furniture, and love the style, but am debating if I will return.

Wish I could give negative stars, this is a business that definitely deserves it. I recommend skip this place.
I bought a $ 1K + sofa from them (I wanted a jump up from Ikea to be honest).
Bad experience all around. They delivered it and it was literally broken. When you sat on the sofa the bottom hit the ground. The entire cross bracing was smashed. My mistake, I didn’t sit on THAT end of the mattress until the delivery guys had left. When I called R2G they said I shouldn’t have accepted it. Basically it was too late, but they’d send someone out to repair it. After arguing for a while they said they (at the store) can do nothing until they attempt to fix the broken one, they will NOT give me a new one. I had no choice. The lady came out, tried to fix it with a staple gun (I am serious here) and said she can not report it’s ‘Broken’ because they are not allowed to use that word. Again, i’m serious. She reported it was a ‘client preference issue’ I replied my ‘preference’ is my new couch doesn’t touch the ground when I sit on it. She left with it unfixed and said issues like this were very common with R2G. She recommended I call back the store and complain more, she doesn’t have the power to do anything. When I call the store, of course they said the repair division can only fix or replace at their discretion, and THEY can do nothing. The sales man was very polite, and did tell me this is a VERY common problem with R2G.
Over 3 months, 4 trips to my house to ‘assess’ the issue and try to fix it, all at times I had to take off work they finally replaced it.
1 year later the couch looks like it’s 10 years old, sides are falling in, all cushions look bad. Absolutely crappy construction.
NEVER AGAIN.