Sunset Dodge/Chrysler/Jeep/Ram

Love our new 2016 Chrysler 300S. I never felt more comfortable buying a car than I have with these guys and Brian Smith in Internet sales did an outstanding job of explaining everything and working with me over the phone since I lived so far from this dealership and Matt in Finance also did an amazing job of preparing the paperwork and getting me on the road in my brand new ride. Extremely happy and so many thanks to them both as well as the guys who detailed my new ride and got it ready for me to drive out of there in style and comfort!

The best experience ever, when it comes to buying a car! Colin Hunter was so patient when it came to answering our questions and waiting for our decision. Shortest amount of time, Colin made it quick and easy, ever. Just a few hours. We love our new Jeep and have made a new friend in Colin Hunter.

Mark Vrancken was beyond wonderful! He knows all the vehicles on the lot, best sales experience I ever had !! Finance guys A+ too! Thank you!!! Our new SUV is perfect !! It’s so beautiful !! These guys really wanted us to be happy and we really are!!! A+++++++

Just picked up my 2016 Jeep! Mark Vrancken worked hard to find me the exact car and options I wanted… I had been searching
and was beginning to think the car with the options I wanted didn’t exist! Mark and team found it and made it happen ! I was also impressed how detail oriented and organized the closing process went. Registration, tags, insurance notification all taken care of before I left the dealership…
The only thing I had to do is enjoy my new Jeep, and decide what playlist to listen to on the ride home! Love my new jeep!
Thanks Mark and Sunset team!

Kind and honest service department. Had a negative experience and they made it right. Took my Dodge in for a repair but it was not the repair I was looking for. A few weeks later I received a check in the mail for a refund for parts and labor. The positive response from the manager turned my negative experience into a positive one. Never have I had an auto repair business refund my money because of a miscommunication in which repair I needed. That is how you build trust with a customer.

I wanted to mention two things before I get into this, one the primary problem was the woman who was at that time the finance manager, Kathy Barnett. Second: I did eventually accept delivery of the jeep however not before I first threw the keys at them and told them to keep it! The story goes like this… my BF at the time worked at a company that offered a «friends and family» discount at certain dealerships for new vehicle purchase. (Firkins Jeep was not on that list or I would have went there). So the loan had to be in his name even though it was my vehicle and my money paying for it! During delivery of the vehicle I was talking privately to the BF and my brother who had come with me to pick up my jeep. Kathy Barnett interrupted the conversation and said to me «if I were you I would be more grateful of someone buying you a vehicle»…I lost my mind… who do you think you are?, this is none of your business?, I AM paying for my vehicle! It was too much! she actually put her nose into a situation she knew nothing about and offered her unsolicited opinion. I told the sales guy Ralph Kercheval that if they didn’t remove her from the office they could keep the jeep. Honestly even after I left it was just never the fun, amazing experience I wanted from buying my first jeep. I tried to contact the owner of the dealership and explain my discontent but he seemed unconcerned and un– interested. I will never return to this dealership for any reason or any affiliated with this dealership Because of the disrespectful behavior of Kathy Barnett and the lack of concern by the dealership, I will take all my business to Firkins where they treat everyone incredibly well!

Every three to five years it’s time To make a buying or lease decision on one of about 12 vehicles, some personal, most business
Sorry to say that when thistime comes, an event that should be exciting can be frustrating.
Pick the model, then for each cars there are 3 – 5 model levels, and dozens of body and interior configurations
Enter Sunset Chrysler Dodge Jeep on Tamiami Atrail in south Sarasota these guy make the process easy, find the car you lie, discuss your options, then body color interior and other than establishing the price you are done and happy with narrowing down your choice
Have representative and sales manager work their magic and find it at a price you were looking fot, and it’s happy time
I will mention that I have met Sunsets service team an the were great guys for and service work, ie quarterly oil chances., and they’re free
I highly recommend dodge Chrysler etc yo anyone– Great Guys

Was driving mom’s minivan on Friday evening to go to dinner with her and my kids. Nearly there and the temp gauge suddenly pegs, steam billows from under the hood and the car shuts off as we coast into a parking lot.
AAA tows it to Sunset late on Friday evening with the key and note stuffed in the drop-​box. I receive a call from Kayla from the dealer Saturday morning with an estimate for repair. Since this is mom’s only car, I ask when it will be done and Kayla let me know she would do her best to get it done before they closed for the day (noon).
Done and ready by noon! Really nice to work with a dealer that understands customer needs and urgency. Thanks Kayla for helping mom out! Nicely done and keep up the good work!

Awesome customer service!!!
Barrett Camp is amazing with product knowledge!
Ask for him!!!