Frank Kuo – Kuo Properties

Important! Read below!

I spoke to him on the phone quite a while ago when I was looking for a new property manager. At the time, I decided to hire someone else, but kept him on my list in the event I ever needed to make a change. My notes from back then indicate that he sounded like a pretty good guy at the time, if perhaps a little cocky.

Now, years later, I do need to make a change. So it's time to start looking again.

I've learned (the hard way) that one of the first things I should do is check on the manager's Dept. of Real Estate License status, to make sure everything is in good order.

So I did that with Mr. Frank Kuo. License # 01461035

This one was a doozy. Here's what I found.

From the Dept. of Real Estate website, you can access DRE Document No. H-9311 SF, "In the matter of Frank Young-Li Kuo, Respondent", which says:

"On September 26, 2002, in the Superior Court of California, County of Santa Clara, Respondent was CONVICTED of violation of Penal Code section 484-487, subdivision A (GRAND THEFT OF PERSONAL PROPERTY), a crime involving moral turpitude. The crime of which respondent was CONVICTED is substantially related to the qualifications, functions and duties of a real estate licensee."

Yes. That's what it says, word for word! I just cut and pasted it in. He was CONVICTED of GRAND THEFT. Unbelievable, but true.

So, no thanks! There are too many other alternatives out there to take a chance on this guy!

Frank is our current property manager. We rent a lovely home in Willow Glen that he manages. We have renewed our lease twice, mostly because of his style of property management.
If anything ever comes up he takes care of it as quickly as possible. He respects both the owner and the renters at the same time, which is not something that a lot of property managers do. He does not pressure owners to increase rent drastically, and keeps things very fair.
If we ever decide to leave this rental, we will 100% talk to Frank before we look anywhere else.
For the negative reviewer above: it is clear you were expecting someone to hold your hand and do all of the hard work for you. That’s not how Frank rolls.

I found Frank on Unilocal last year when we decided to buy a new property and rent our previous house out. I had no doubt and never hesitated to hire Frank to manage my property. He came out and had a very good, professional meeting with us. My hubby and I were very impressed how knowledgeable Frank is for properties. Frank had his team behind him for his rental management success. He has great team from cleaner, photographer, general contractors etc… He is very personable and professional. We have other properties renting in other state managed by other property manager. When we have a comparison, we know to appreciate Frank. He is always there for us. We don’t need to worry or deal with any issues regarding the rental.

Frank has been one of the most professional and nicest property managers I have ever worked with. Frank is on top of every issue, calls you back within seconds of an email, meticulous about every detail and a real advocate for both the renter and owner. I can’t say enough good things about how great he was to work with. I highly recommend him to both renters and property owners!

One of the most unprofessional encounters I had.
My wife and I scheduled a viewing by e-​mail for a rental under Frank’s management. When we arrived he was busy typing on his phone, no handshake, no introduction, just (while still looking into his phone): check the place and let me know if you have questions. The visit lasted less than 15 mins, during which he continued playing with his phone. At the end, he had no business card to offer «today» when asked for one. I don’t know whether he’s always like that or we just caught him on a bad day, but he’s very unprofessional and grumpy.
Update:
This is the private reply I received regarding my review:
«I just saw this review after getting a notification and it is rather unfortunate you’ve decided to leave a negative review for me when my actions were neither unprofessional or grumpy.
I was on my phone because other prospective tenants who were scheduled to see the property were having a difficult time finding it so I was emailing and texting them directions to the place.
Lastly, I am not the type of person who tries to do a „hard“ sell on people so I always allow prospective tenants to roam around the property without having someone follow them around trying to sell them on the property.
It would be appreciated if you would remove your negative review as it is not a reflection of myself. Should the review still be up later today, I will need to post a response sharing my side.»

Frank helped us handle a property in Cupertino that was sitting vacant for a number of months. He was extremely professional throughout, found tenants for the property at an excellent rental price, and handled all aspects of maintaining the property until we were able to sell at a nice profit.
Thanks to Frank, we were able to recoup much of the loss we were poised to incur by the unit remaining vacant while we prepared the estate for sale. We underestimated just how long that would take, and remain grateful for his support and knowledge of the local rental market during the transition.

Just wanted to write an update — Frank was my property manager for about a year at which time he actually helped me put my place up for sale. Ofcourse he did an absolutely exceptional job making sure all paperwork was taken care of and that I made the most money I could as a seller. I highly recommend him as a property manager and real estate agent.

I found Frank via Unilocal and he has turned out to be exactly what i was looking for in a property manager for my Cupertino single-​family residence. In dealing with Frank, he manages every aspect of the rental, from start to finish. From listings, background checks, contracts, issues, Frank is as professional as they come.
One additional item of note is Frank’s resourcefulness. He has an extensive network of property care companies (cleaners, gardeners, home repairs) which he can utilize for any situation.
If you are looking for someone to take care of your rental property, give Frank a call. You will not regret it.

Frank managed our property for a year and then helped us sell it. Throughout the entire experience, we have been really impressed by Frank’s professionalism and expertise as a property manager and real estate agent. He is always responsive to our questions and provides thoughtful advice. We first asked Frank to be our property manager and the experience has been so smooth that we chose him to be our real estate agent when we decided to sell the place. He has again proven to be extremely thorough and effective in guiding us through the transaction and provided timely updates every step along the way. We had a great time working with Frank and really appreciate his hard work and guidance.

My husband and I were moving to the East Coast and wanted to rent out our home in San Jose. Since we would be quite far away to manage the property ourselves, we needed a property manager. Made a few calls to different ones in town and Frank was the only one who contacted us in a timely manner and was very professional and friendly.
We met him at the house a few days later and he surveyed the property. He gave us an honest price quote on what we could rent it for according to the rental market and walked us through how he finds tenants and his method seems very thorough. He really cared that the tenant should be responsible and pay rent on time and don’t seem like people who would destroy the house. It was more important for him to find a good tenant, instead of getting one as fast as possible so he can get paid quicker.
It’s Been about 6mos since renting it out and we have had a few minor repair issues with the rental property. Frank was extremely fast to respond and the issues were fixed within a few days. He also gives us the cost of the repair and submits receipts on what the repair guy bought from home depot and what was exactly charged for labor, etc, so we know we weren’t getting screwed by the repair guy. The tenants have paid rent on time every month also.
we are very glad to have Frank as our property Manager. It gives us peace of mind that our house is in good hands. He genuinely cares about the property he manages and does a great job. Thanks Frank!

We found Frank through Unilocal (thanks again, Unilocal!!!), and we couldn’t be more happy and satisfied with his service a property manager. We have experience as landlords and a professional background in real estate, so we’re very «picky» about property managers: for us, a property manager must add value above and beyond what we could do ourselves. Frank has delivered that in spades!!! He is great with our tenants and HOA, and is quickly on top of maintenance and repair issues at reasonable cost. He regularly monitors the cash flow with a monthly owner’s report, and is extremely efficient, which we value highly. He’s incredibly responsive our communications (trust me, that can be rare for property managers…). Frank gives us peace of mind that we’re protecting our property to the best extent, and that to us, is the hallmark of a top-​notch, A-​player property manager.

At the begining I was reluctant to find someone that could manage my property. I have a Condominium in Sunnyvale and needed to rent it as soon as possible, getting it leased was going to be a challenge. I saw Frank’s reviews on Unilocal and immediately I wanted to talk to him. From the moment I had the first conversation to the moment I met him; I knew he would be someone trust worthy. I had found the person that was going to help me. But let’s be honest anyone can say anything, actions speak louder than words. Frank was detail oriented, structured, organized and met all the requirements I wanted in a property manager, he found several great candidates for my place, they went through a detail screening and quickly enough my place was rented. I’m so impressed with Frank, the importance he put on the postings, pictures of my place, to organizing open houses, all the emails I received with details of his meetings were pretty incredible. I have to admit I didn’t think it would be this great. I’m a very happy customer and would recommend Frank to anyone that’s looking for someone extremely professional that goes beyond the call of duty to get the job done.

First, a little background. I wasn’t your typical landlord. I was unemployed and could no longer afford to make my mortgage payments. My Sunnyvale condo was my main remaining asset, so I rented it out in 2010 and hit the road with my fiancée. I could not afford a property manager, so I had a close friend act as one, mostly just to be a point of contact in the area. The tenants mostly repaired things themselves and deducted from the rent.
When my tenant’s toilet had overflowed, damaging the lower unit, I realized that I needed professional help. I had also just found a job at this point, so could afford it, albeit just barely. Frank filled me in on a bunch of information I hadn’t known about, told me what to expect, and then he calmly and professionally talked to everyone involved and acted as a kind of go-​between. Everyone felt that he was very fair and and honest. Exactly what the situation needed, and it was a relief for me to have somebody on top of things who knew what they were doing.
Eventually, I decided to repair the downstairs unit out-​of-​pocket, and his contractor seems to have done a good job. I was unable to afford to repair my own unit, so eventually asked him to have the tenants move out so that I could sell the unit, billing repairs to escrow. He again served as a neutral go-​between, as there was some tension over the deposit, but by the end of it, everybody seemed satisfied.
The only caveat I would have is that the repair quote for my unit was much higher than my real estate contractor’s quote. To be sure, the work performed ended up being significantly different from what was originally quoted, as his contractor was going to install laminate whereas my real estate just replaced carpet with carpet, so I don’t suspect anything fishy, but it still might be worthwhile asking him to get a number of quotes before committing to any large repair work.
Overall, though, I was thoroughly satisfied with the job he did, even if it was only for a short time. He kept me updated without overcommunicating, and he understand my financial situation and even called in favors to help make things easier on me. It was tremendously helpful, and we really appreciated it. His knowledge and experience and integrity were tremendously invaluable.
I wish I had been able to hire him as my property manager from the start, and I almost regret not being able to retain him longer than we did. But selling a condo in Sunnyvale will net us a nice house in Austin with no mortgage, so our financial situation is about to improve tremendously, and we owe quite a bit of this to Frank.

My property has been under the management of Frank Kuo for almost a year now and my experience has been only positive. I first came into contact with Frank through Rainmaker Properties at a time when I was going through a challenging time with my previous rental management company. I was unable to deal with the situation personally since I do not reside in the Bay area. After discussing things with Frank, he provided me with valuable guidance and helped me handle the situation without expecting anything in return. Frank has gone above and beyond my expectations in managing my rental property. He has been extremely reliable in all matters and given me «peace of mind» knowing my property is in good hands. He has always treated my property as if it was his own. I feel extremely lucky that I found him and remain a very satisfied customer.

I found Frank on Unilocal when I needed a property manager. I never have a property manager before, so no comparison. In general, I had a great experience with him so far.
After I contact him, he quickly responded, and meet at the property in the weekend. He did a thorough eye inspection, gave me a lot of his observation and suggestion, which I think most of them are very reasonable and helpful. So my guts tell me to hire him. Since I was doing my ads through free website at that time, I still get calls to view the place. I happen to have a tenant need to move in very quick. I only showed the place, Frank helped me to handle the rest. The tenant moved in within 2 days. He worked late to do all the screening and document preparation. I feel much relieved. Because I brought the tenant in, he charged half of the initial fee, though he still needs do all the move-​in and later move-​out work.
After the tenant moved-​in, there are a few things need to be fixed. He handled all the work, also always asked my permission to do any work, and gave me detailed quote for the price. If I have any additional question, he always responses very promptly.
So, if you can afford the little bit extra cost and want a peace in your mind, Frank is a very good choice.

I called Frank to see if he could help with a relocation. It turns out that he doesn’t offer that service; his focus is on owner-​side property management.
However, Frank took the time to point me in the right direction, gave me some tips on how to be prepared and suggested some surrounding areas that could better fit my needs.
At the end of the conversation, he said I could call with further questions if I ran into any roadblocks.
I came away feeling like he really cared about his industry. He took the time to help me even though it offered no immediate benefit to him or his company.

I don’t write very many reviews, but feel compelled to do so when quality of service is particularly outstanding. When renting out my property recently, I was unsure if I wanted to use a property manager or handle everything myself. After one meeting with Frank Kuo, I decided to go with him and could not be any happier with my decision.
Frank is extremely knowledgeable about both the rental market and all the finer details about property management. I had a ton of questions and I know for a fact that my new tenant did as well, and Frank is extremely prompt and on point with addressing any questions and concerns one might have. He treats both the tenant and property owner with the utmost respect and goes well beyond expected in his efforts to help you out in any way possible.
He helped me out either personally or by referring a fair contractor with minor fixes that were necessary, and he found a tenant for my property in less than a week. I moved to a smaller place and had many things I needed to either sell or get rid of, and Frank even helped me with that, putting me in touch with prospective buyers of my belongings. This was something he didn’t have to do but he just naturally wants to be helpful, and that speaks volumes about his personality.
If you’re looking for a property manager, look no further than Frank Kuo.

Frank manages a property unit for me and I have nothing but high marks for him. From our first meeting, I could tell his opinions drew from many years in managing other properties and he gave great insight in what i needed to do to have my property rented as soon as possible. From his approach to finding the right tenant to the handling of bldg issues he has been extremely professional. Not only does he articulate each issue in detail, he proactively provides all the options to resolve them with pros and cons to each one. Ultimately, his approach has always given me enough information to make whatever the call needs to be done as the owner. He is prompt, communicates when he has to, and in the end, has really helped put my mind at ease. I would have no hesitation recommending him to anyone else looking for a property manager.

My experience with Frank has been excellent! He helped tremendously getting our property rented quickly, met with potential renters whenever needed, and handled everything very efficiently. I would certainly recommend him both when you are looking for someone to help you with renting out or as a property manager.

After searching on and off for a property manager for months, I hired Frank at Rainmaker. They stood out right off the bat by simply returning my call! Not only is he responsive and helpful, Frank is also diligent and knowledgeable about his work. I highly recommend Frank.

As a first time homebuyer, I was extremely nervous about diving into the silicon valley market. Like you, I searched Unilocal for a good recomendation, and found Rainmaker Properties. Their website has detailed information about surrounding silicon valley areas, and invites buyers to explore the area.
I was matched up with Frank Kuo. Frank has been nothing but helpful and responsive every step of the way. He spent HOURS with me finding me just the right place at the right time. He even came along with me to an auction in town which was on a Wenesday evening — and walked me through the auction process.
When I finally found something, Frank went above and beyond with his negotiations with the selling agent. He was able to negotiate an extra 2500 off in the final days.
Frank has family around the area, knows the surrounding community, and gave me 100 percent. Thank you Frank.
As a note, real estate agents can’t force you to pay money for managing property unless you have already agreed to it up front.