Bisbee-Porcella Funeral Home

September 2015 Ex-​Wife steps up to the plate when she learns of ex-​husbands condition.
In the end he, who resided in Lynn, is arranged to RIP at Pine Grove in Lynn.
On the day of the wake after all has been arranged and paid for, Bisbee-​Porcella approach ex-​wife saying that the cemetery wants $ 1400.00 additional dollars to lay him to rest.
Shocked? Upset? Yes. Later, Bisbee-​Porcella feels bad and say give us $ 900, we will eat the rest.
I spoke with cemetery about this increase. I was told because ex-​wife is not a Lynn resident and she paid for grave site, there is an addition fee for non-​residents. Whatever.
Point here is cemetery told me the fee is $ 900, not $ 1400. Bisbee ate nothing! Which is fine if they were truly blind sided by cemetery. But to say we will eat $ 500.
Nice Huh?

DO NOT USE Bisbee if at all possible! Ann truly sucks and, they are WAY overpriced. The first thing they do is come to you with a sheet of paper that has a bunch of prices and they tell you that these are state mandated prices, ya, right. The only reason they are in business is because they are the only funeral home in Saugus. I had my husband’s services there but will never, ever use them for any other family member. Very, very unprofessional. I would give NO STARS if I could. Do yourself a favor and go somewhere else, as no family needs to be treated like shit and disrespected when their loved one dies.

It was decided on bisbee’s because of the location. called to speak to someone the day before my brother in law passed. when he did pass away, we called, and when two men came to pick him up, they asked when we wanted to have the wake. we told them on Sunday. They said they did have a wake that day, but it would be okay.
At the funeral home… was greeted by micheal, who did not introduce himself, or give any condolences. He brought us to a room to take information. He was very matter of fact, showing no signs of compassion whatsoever. Halfway through the meeting, he asked when we wanted the service. We told him Sunday. he says «no thats not possible, we already have 2 wakes». it wasn’t even about what he said as much as how he said it. He threw his hands up, and said «i can’t kick another wake out» (As if we asked him to)… very cold, as if we were talking about some insignificant thing… we walked out, having to leave my brother in laws body there with those people, until we could find a funeral home that could do the job. but
not before i had words for micheal and his sister, who was the original contact person.
i have never seen such a cold, unprofessional, uncompassionate person in my life… and that’s who you have running a funeral home… again, it was not about the fact they couldn’t accomodate us, it was his sickening attitude… never said let me help you find somewhere else, never said i’m very sorry this happened, nothing… nothing…No people skills whatsoever!!!
if i could give no stars i would, what a sorry excuse for a funeral/​director (or whatever he is)

I unfortunately remember being here like it was last week.
We had the largest room, the most amount of people, lingered the longest and the loudest crowd there that night. They were accommodating, the staff was good to us and business wise (money, paperwork, etc) everything went well I believe. I didn’t personally handle that stuff.
Yup, doormen, so appropriate. They were there, for both entrances.
Its location is easy to get to, off of Route One at the Cliftondale Square rotary and there is a dunks and a liquor store within walking distance… just saying.