Bradford Carpet One

The best! We had the awesome team at Bradford Carpet One install carpet in our newly finished basement. The sales was staff extremely knowledgeable and helpful, the product selection was unparalleled, and the installation service was the best we’ve seen. Going forward we will only consider using Bradford for all of our flooring needs. Don’t waste time with the other local pretenders. Bradford is a family owned business that has been doing this for decades. Quite simply they are the best around!

We moved into our home with beautiful natural hardwood throughout a few years ago. We absolutely love the look but started considering some carpet for a couple reasons. Firstly, our well intentioned dog continues to ding up the floors with his groomed nails. Secondly, our long winters seemed better coupled with a warm carpet underfoot than Jack Frost nipping at our toes. Like the dog, we nearly always walk around bare foot.
We spoke with the folks at Bradford’s Carpet, who walked us through several potential options. Who knew there were so many endless choices. Rather then getting overwhelmed, they methodically discussed our needs, budget and intended use and were able to suggest carpets that were best suited for our lifestyle.
As a techy inspector gadget man, carpets or flooring in general isn’t exactly the most exciting thing in the world to me. However, I did perk up when I heard, for a bit more you can get a Tempur-​Pedic carpet pad. Since we have a Tempur-​Pedic bed, the thought of walking on that sounded fantastic. Afraid it was merely a gimmick, I tried walking on it. Well, I can personally say it is unbelievable and really spoils your feet. Would be hard to imagine going back to a regular carpet pad.
Also, we are told you can now get carpets that if your pet has an accident it can wipe right off. Had we known that, we would have probably gotten a carpet sooner, during our dogs puppy stage.
They were able to send a crew to install the floor very quickly and worked around our busy schedule. The guys were incredibly courteous and sported blue little slippers when they walked around our house. I was worried I’d have to explain everything since my partner is the one who knew all the details. Fortunately, they came well prepared and simply walked around with me and confirmed what they would be doing. The one question they asked was about which way to lay the carpet which would dictate where the seam would be. They discussed the options and guided me to the best choice.
They were done in a few hours and tried as I might it’s impossible to see a seam anywhere, even with your nose to the carpet. They showed me their work and I was quite impressed how they were able to edge perfectly around curved walls such as near the stair case as well as crop out areas for vents and floor returns.
All in all, couldn’t be happier with our choice in Bradford’s Carpet. We already are inviting them back to make a couple area rugs for under a couple tables. Eventually, we may even have them replace our remaining hardwood areas with new engineered hardwood that it seems is far more resistant these days to a pet’s nails.

Avoid this business at all costs — they do absolutely horrible work and are not a reputable establishment. Bradford Carpet One installed stair runners in my brand new townhome — the installer they sent cut slashes into the wood stair treads in numerous locations, several inches beyond the edges of the carpet. He also put staples into the stair treads outside the perimeter of the carpet runner and installed the carpet off-​center by several inches. They sent a second crew to attempt to repair the work, they did a marginally better job with the installation however, the damage to the treads was still clearly visible beyond the edges of the carpet. I requested that they repair the damage or refund my money. Linda, the consultant I had been working with quckly passed me on to other managers at the store rather than help me resolve the issue. Over the next several months, I contacted both Bruce and Dave on numerous occassions to attempt to get them to repair the damage. They sent a series of people to look at the damage, take pictures and «discuss» what could be done. The one repairman they sent sanded the damaged treads resulting in an even worse appearance. In the end, I paid close to $ 2000, the carpet installation was sub par, the wood treads are damaged beyond repair, and I was inconvenienced by having to be home on 7 (seven!) different occassions for them to do little more than look at the damage. There are countless other carpet stores in the Boston area, do yourself a favor and select someone else.

My basement has been in the process of «being finished» since we bought the house four years ago. Shortly after we moved in, the basement flooded, so we had to install French drains all around the perimeter of the house. That took nearly two years to complete. The rest of the work took another year and a half. Needless to say, I was ready to get this project FINISHED. And I wanted to get some nice, durable, attractive carpeting to finish it all off.
After we installed the Dri-​Core subfloor (designed with little plastic feet that keep it elevated off the concrete in case, for some reason, water ever did come in), we were ready to start thinking about carpet. We checked out the selection at the big box stores, and then we decided to check this place out, since we had seen it several times while dining at Fuddruckers. We went in and worked with a really helpful salesperson named Dave. He steered us in the right direction as far as choosing a carpeting suitable for our space, and then he came out to our house to measure/​give us a quote within a few days.
The carpet came in in about a week, and they came to install it yesterday. They did a great job, taking their time to make sure that everything looked really good. And look good it did. I’m so psyched with how everything came out, and the basement has been transformed from a dingy storage area into 400 additional square feet of actual living space.
It certainly cost us more than it would have cost to go to one of those other stores, but I think it was worth it. The quality of the carpet is great, and the service we got was awesome. Plus if we ever have any problems, they encourage us to let them know, and they’ll take care of it. They will even bind off the leftover carpet for free, and make whatever you like: door mats, runners, etc. I think that’s a nice touch.
If we ever need to carpet another area of the house, we wouldn’t go anywhere else. Bradford is the premier place for high quality carpeting and great service.