Edible Arrangements

It breaks my hear every time I leave negative reviews, but this time it is well deserved.
I usually get this arrangements at another store and the fruit is always fresh and tastes great. This time it happen to be more convenient to stop by this one. I did not order in advance. I picked one of the arrangements that was already made and, although it was really pretty, the fruit tasted like it had been cut days ago and sitting there for a couple of days– specially the chocolate strawberries. It is such a shame. I will not be buying from this location again.
I do have to say service was really good tho.

I placed an online order on ¹⁄₂₇ at 2:30, under special instructions I requested the arrangement to be delivered within an hr by 3:30 and it was put together and delivered by the requested time. Edible arrangements did a great job, the arrangement looked beautiful, the fruit was fresh it was delivered on time. My experience was wonderful. I will definitely order from here again. I give them 5 STARS !!!

Recently I made a complaint online with Edible Arrangements’ main website, concerning a recent order I placed with them. They came back with a canned response that they would forward my complaint to their franchisee. Other than that, i never received any other responses from Edible Arrangements. No apologies! Nothing! For that reason they lost me as a customer forever. The following is a copy of my complaint:
Ordered «Delicious Celebration» arrangement on December 21, for delivery on Dec 24 in the afternoon. A call was made to Edible Arrangement store #129 in the afternoon of Dec 24 to verify delivery would still be made. The lady at the store, said the delivery would be made on the 24^th. Delivery was not made until the late afternoon on Dec 26, two days late. No calls from Edible Arrangements explaining the problem. No apologies. Was misled by the store rep. Awful Service! Also be stated the recipient party was at home on the 24^th, and available. I should of read the reviews of Unilocal for this store #129, before placing the order. They have
a history of poor customer service. I also understand you do not guarantee delivery time. However, this complaint pertains to days not time of day. So much for a nice christmas gift that was delivered late after all the festivities were over with. Never again!

I ordered an arrangement for my daughter-​in-​law in October and it was delivered a day late. I tried again in November to order an arrangement for my son. The first lie that was told by the store manager, Allison, was that no one was home when the delivery was attempted. I called back and was then told that delivery was not made because the driver could not locate the home. I then asked if they tried the contact number provided and was told no one answered and later was told that a voice mail could not be left. The delivery was for a Sunday (ordered a week in advance) and the manager had the nerve to call my daughter-​in-​law on Tuesday to ask when they wanted the delivery. Very poor customer service and very cavalier attitude received from store manager Allison. I will never conduct business with this particular establishment again and recommend additional training for store staff. I will also be contacting the BBB!

Nothing but positive experiences from this neighborhood shop. I received a beautiful chocolate covered fruit assortment from my dear spouse, delivered to my workplace. It arrived at the time/​day specified and the fruit was very fresh. Thank you for this extra special treat!

I wanted to get my wife an arrangement for her birthday, but they failed to deliver it to her!!! After speaking to their employees, I was told that her order was just sitting there in their store and wouldn’t be able to deliver it to her before she left her office for the day.
My wife’s office and this edible arrangements store is less than a mile away from each other!!!
And the worst part? After ruining my plans for my wife’s birthday gift, they refuse to give me a refund because only Allison, the store manager, is authorized to do so… but she’s somehow never at the store whenever you call to talk to her!!!
I will never do business with this company from now on, and if you want a gift to give to a loved one DO NOT SHOP HERE! Order from Shari’s Berries, they’ve never let me down yet!

If I was able to give less than one star I would. My husband ordered a birthday arrangement for me to be delivered on my birthday. Not only did it not come but they said that they couldn’t refund our money we had to wait to speak with the manager Allison the next day.
That was suppose to be a birthday present, it was suppose to be a gift from my husband to make me feel special on my birthday. Yeah I think its safe to say we won’t be doing business there ever again. And you shouldn’t either!

I wanted to order a Birthday arrangement to be delivered today or tomorrow but they refused! They said I had to order something from the Mothers day selection or nothing at all because this was Mothers Day weekend? The Mothers Day selections had very little fruit and were VERY expensive. What kind of business practice is that? They’ll gouge you with a smile!

Fantastic! I ordered an edible arrangement for my sister for her birthday. I called the morning of the delivery to request they deliver the arrangement before noon. My sister is a special education teacher to pre-​K kids and her class lets out by noon. They explained to me that they had a few deliveries scheduled before my sister’s delivery but they would do their best. They delivered it on time, and my sister loved it! Thank you, Edible Arrangements in Saugus!

I called on Monday to have an arrangement sent to the house on Tuesday. The person I spoke to said it would be delivered between 11:00am and 5:00pm. I stayed home hoping to give it to my wife that evening (they do not deliver if no one is home). When 5:00 rolled around, nothing. I called the store and spoke to a different salesperson who informed me that the arrangement was still in the store saying, «To be honest, I’m not sure we even attempted to deliver it today.» Completely unprofessional and an utter waste of my time.
This company is inconsiderate, amateurish, and completely devoid of integrity. Think twice before purchasing anything from them.

If you are going to have something delivered for get it!!! My husband usually picks up the order with no problem when he gets stuff for me from Edible Arrangement. I made the mistake of placing a order online for delivery to be delivered for my husband on his birthday. I get home at 3pm and nothing. I called around 3:30 to check status. Customer Service Rep. tells me that she will call the driver because my order is in transit. I had dinner reservations for 5pm. We waited until 4:30pm only to be told that driver was not going to make it in time, when she said he was on the way and would be delivered in 10−20mins. Very upset that we waited around! I had enough time to pick it up after work if she would have just said it was not going to be delivered!

Was able to get an arrangement in half hour without any problems. Called earlier and spoke with Alexis who was able to answer some questions with my first time purchase. Come to find out you must pay over the phone in order to have it made. I did not have a credit card handy so I decided to walk in and order. 30 mins later I picked up my order. Very convenient. It was a nice presentation and made the recipients very happy! Thank you Edible Arrangements!

I was in a tough spot this Valentine’s Day and was ready to give up. I called this store and spoke to Allyson that was such a big help. She was very helpful and friendly; something I was not having much luck with.
Overall great experience would recommend to all.

Great customer service. Thankfully able to get the exact arrangement needed last minute. Big thanks to Alison.

Want to say thanks to Edible Arrangements for getting me out of a jam on V Day. I called them and there staff made the ordering process quick and simple. Allsison was able to not only get my order in on short notice they had it ready in no time. This is the place to go for any occasion that you need a great gift that looks good and is sure to impress.

No stars are deserved by this particular brach, in the last 12 months I have used their services 3 times and all 3 occasions have been a disappointment. The one that just happened yesterday was it for me, my spouse ordered 3 days prior a $ 90 arrangement to be delivered yesterday the 12^th, apparently they delivered somewhere else got some phony signature but the best the manager could do was a redeliver next Tuesday! Way to spoil the Valentine’s Day surprise, they are incompetent DO NOT MEET QUALITY EXPECTATIONS for their service. I must say over a year ago the management was great now it’s pathetic, I placed a corporate complaint and home they get their act together or change trades as clearly the customer service business is not for them!

I ordered an arrangement on Monday morning to be delivered the same day. IT WAS NOT DELIVERED UNTIL WEDNESDAY. I called the store and no one really knew what was going on. I was very disappointed in this location.

Save your money and order from a different place. Ordered two weeks prior for a certain date and was delivered the day after it needed to be. When called to confirm order in the day the staff said it’s a really «busy» day and will be delivered within the hour.
Called store and manager wasn’t even helpful, didn’t make the situation better.

I would give this place minus stars if that is possible. I placed my order online. I received a call from a rude woman who informed me that they were closing «early». Instead of 4:30, I had to arrive at 2pm. The base I requested was also out of stock. I politely suggested another and was told it would be an Extra $ 15. When I arrived at 2:15, my order was not ready. So annoyed!

I love this Edible Arrangements location.