Garden Nail & Spa

I’ve been on the hunt for someone to do my nails locally, I happened upon the salon upon recommendation from a close friend who’s Nails always look fabulous. I called last minute and was able to get in immediately for a Shellac manicure. it was suggested that I see John and he is the gentleman who did my nails. I was very pleasantly surprised, he was meticulous and did one of the best shellac French manicures I’ve had in a very long time.
I’m not quite sure as to all the negative reviews on the salon, & I can only speak for my experience with John.
I highly recommend him! 2÷25÷16

Don’t go! Told her she was hurting me 3x, then made me bleed.
I went to Garden nails last night to get my acrylic nails off and get a manicure. The lady (who I believe is one of the owners, skinny, petite with long hair and bangs) took me and started to cut my nails with clippers. She then used the tactic of taking another fake nail and try to slide it between my real nail and the acrylic. 1^st finger I tried to be nice and just inform her «that’s a little sensitive, I tried to let them grow out for 3 weeks to make this easier but they aren’t very loose» she smiled and moved on with the slide the nail and try to clip pieces method. 2^nd nail I had to pull my hand away after it hurt. I said «that kind of hurts» she smiled said «okay» and continued on. I should have known then but I stayed. My mistake. 3^rd nail, I pull my hand and have a heart beat (anyone who has nails knows the pulse feeling I’m talking now about when it pulls) I said AGAIN «this is really hurting me. Is there another way we can do this?» She told me «no you put your hands in acetone that’s no good for you fingers.» 4^th nail at this point I’m upset «this is really hurting my last finger is still hurting from a couple of minutes ago. Can I soak my hands or do something else?» She says «no it will take too long for your nails» I responded «but I could have hurt my self and ripped my nails off at home if this is what I wanted» she basically ignored me.
She moves to my next hand the first finger (see picture although it’s not very clear) she makes me bleed!!! Under my nail because she pulls it and is trying to peel up the acrylic from my nail. My eyes actually teared at this point because I was so frazzled this was happening and now it hurts I pulled my hand and told her «that hurts! You just made me bleed! I told you three times this hurt already!» I said «honestly I want to leave. I’d rather go somewhere else» she at this point FINALLy says «I’m sorry» a couple times. She out the clippers back in her drawer and never sterilized it!!!
She takes out the bowl to soak my nails and asks me to move to another station. She then takes another client and does the complete manicure before getting back to me I waited for 25 minutes!!! From 4:50 to 5:25pm!!! At this point I’m pissed and have decided once she gets the last 4 nails off I will end this disastrous experience and leave … She gets the other nails off with ease since I just soaked them– which should have been done to begin with!!! And after she clips my nails to one length I told me «I am done I don’t want any other services» she said «no manicure? No lotion or color?» I said «no I am all set». I went to the front and she is clearly aggravated at this point for what reason I don’t know, I was the one bleeding and with a heartbeat in my other finger not you! She says «$ 25». I said «for a nail removal??» She told me «no you got a manicure!» I said I didn’t, I didn’t get a manicure at all and she argued «yes just with no color»… Honestly again my mistakes I should have said absolutely not am I paying for that but I did. I was so besides myself I didn’t even know what to do! This place is absolutely awful, that was the worst experience I’ve ever had. Rude, obviously just trying to rush me along. And not clean. How do you make someone bleed and not clean the utensil???
You can see by my pictures I clearly DID NOT get. Manicure.
Awful.

I went last week with my mother for a spa day. We had a shellac manicure and pedicure.
I have been there several times in the past, when I used to work across at the bank. This time I had Susan and she was a pure delight! :) I will definitely be back in 3 weeks to see her again.
My mother had John and he was good, didn’t do the shellac pedicure at first because of a little confusion on both parts, but she was very satisfied and will also be returning along with me.
Thanks for a great experience, it was her first shellac and now she is hooked!!! :).

DIRTY and DISGUSTING! Tried this place as I was in the area. Thank GOD I was paying attention to the tools she was using because when she grabbed the cuticle cutter, I noticed that it was filled with someone else’s cuticles. She saw it too and was still going to use it on me until I pulled my hands away and asked her if she would sterilize it. She did but at that point, I had already made my decision to never go back. If they aren’t cleaning tools that you can CLEARLY see are dirty, how can I trust they are cleaning ones at all? That’s all you need to know. This place could give the best manicures in the world. Doesn’t matter. Not cleaning your tools is filthy business practice and it’s how germs and disease spread, especially in this business. Never going back again!

They do a good job but very expensive and the wait is rediculous even if u have n apt, some of the workers are very rude

Paid $ 35 at Nails and Garden for gel nails. Nail polish chipped went back 3 days later and they would only redo the major chipped nails not the ones with minor chips. When I argued they said to come back tomorrow to speak with manager. I’m working tomorrow. Never going back there again.

I was quite displeased with this pedicure. None on their technicians pay any attention the back of the heel. They missed on both of my feet. They did a poor job on callouses as well. I’m not sure what kind of massage technique they used but I had to ask her to stop because it was uncomfortable. I really should have checked here first. You can rest assured I will not be returning for another experience.
The décor is nice here.
The price you pay here is NOT worth your time or money.

I used to live in the Boston area near Malden and saw that garden nails always looked very clean and upscale and nice from what i could see on the inside and outside. Definitely pricier than your other nail salons but I decided to give it a try. I got acrylics and at the end I noticed how he filed them soooo lumpy !!! Bumps and lumps everywhere. He also kept slapping/​playing with my hands in what he thought was a funny way but it was just weird and unprofessional. I got a pedicure there once too before and it was ok. Nothing special. I’ve definitely had better. After the lumpy acrylics I definitely never went back again !

I have visited this nail salon once before and it was okay, not great but okay. This time was the worst ever! I’m writing this while my toes are drying that’s how sad it is. The lady rushed me to pick my color, then told me I was too young to be married after she saw my wedding ring, clipped my cuticles for less than 10 seconds for both feet, massaged my feet and legs for maybe 2 minutes if that, then rushed me over to dry and made me carry my own coat, boots, purse, and phone. Just awful. Can’t believe I have to pay $ 30 for bad service!

This review is for their new salon in square one, nails de lux… one word HORRIBLE!!! The girl cut my toe nails super super short, when I told her not to… plus she cut my cuticles til they bled on two of my fingers. Her gel paint job was thick goopy and terrible… it took her two and a half hours to do a gel mani and a pedi. Never ever again will I go here. 54 $ for crap work. If anyone else is smart they won’t go either.

Bad bad bad!
The worst is the man!!! Never go to this place. Horrible… OMG, I can not even tell you…
More later,
Nikki

I had been here only one other time and had a great experience, my nail technician was Song and she did an amazing job. However, this past Friday I made an appointment to get a regular manicure for myself and my friend and her daughter came along and got full sets of acrylic nails. I drove all the way from Waltham to come get a manicure with my friend. We got there about 7pm (they close at 8) and the woman who did my nails (I did not get her name) botched my manicure. She did my manicure in under 15 minutes, left skin half clipped on my fingers, did not properly push back my cuticles and used streaky polish. On top of that she picked a hair out of my nail leaving a hole in the polish and she put another streaked coat of polish on top of it to cover it up. The owners mother ended up redoing my entire manicure however I was still charged $ 15 for the full manicure. Also, the woman who botched my manicure charged my friend and her daughters services to my credit card without asking! Unfortunatley I have to give one star but I would give a negative star for this place based off the service I received on Friday. I get a manicure/​pedicure once sometimes twice a week and I have never had this awful service,… ever. I understand they like to get people in and out however it was an hour to closing, a rush was not expected and there were several nail technicians doing nothing. The woman rushed my manicure to sit there and read a magazine for the last hour of her shift. I do not recomment this place. If you are in need of a manicure, go see Nancy at Tip Top Nails in Revere on Squire Road. They are incredible, they take their time and would never botch a manicure. They were closed so I went to this place thinking it would be OK since the last time I was there they did a good job. I drive from Waltham to get my nails done at Tip Top Nails weekly and will never go anywhere else again.

Ok,
I had BY FAR the most terrible experience in this salon that I have ever had… ever.
Here goes nothing:
I arrived to the salon with a friend and we were the only 2 in the salon… with about 7 staff members eating and hanging around a large table to the side of the salon. Being the only 2 in the salon, we were excited to have a peaceful relaxing mani/​pedi… That never happened. The tech’s spend the ENTIRE pedicure near SCREAMING between each other to talk to one another. Obnoxious.
When we went for out mani’s I told the tech I wanted a small design (bow tie and 2 dots) simple… I could do it, but its hard to do on my non dominant hand. He called the woman who did the designs who was through our WHOLE pedicure was screaming and sobbing hysterically on the phone with someone. She came over and busted up the whole design. Awful. Asked her to fix it… She pretty much gave me a look that could KILL, got up and walked away and sent someone else over to try and convince me it looked fine. Uhhh… NO! I simply asked to have it wiped off and it was no big deal. I just wanted to get the HELL out of there!
And for the BIG finale!
I was walked over to the drying area and set down to dry. Sat for a moment and heard a ‘CLANG’ from the other side of the salon. When I looked to see where the sound came from, I watched my nail tech TRYING TO OPEN A BOTTLE OF BEER ON THE SIDE OF A CABINET!!! He saw me and ducked behind said counter. I looked away and when I looked back, he was pouring the beer into a dunkin donuts cup… that he had been drinking from the whole time and had been taking with him… to, what I had assumed was to fill back up with water… Nope BEER! What the HELL???
I was so freaking aggravated, that I just paid and LEFT! NEVER EVER EVER GO HERE! Unprofessional and crazy! If I could give this No stars I would of…

I went back to Garden Nails after my last horrid experience feel (free to take a look at my review attached below) after some reminiscing about the good times of days gone by, and then tricking myself into thinking this place could change. This was one of the dumbest thing i could have done… and I wish i didn’t waste my time.
I asked for the gel nails and was asked to wait in the waiting area for about 10 minutes or so… They came and got me, asked me to sit at a station, where i waited for about another 10 minutes or so. All the while people scurried by me doing absolutely nothing.
Finally a woman sits down in front of me asks what color I’d like and then gets to work. She applied the gel polish in a haphazard manner, and rushed the drying between coats. Then sent me packing with no massage at all…
Rushing the drying process between coats caused the polish to bubble creating air pockets the size of a pencil eraser on 4 of my fingers (this also gives opportunity for bacteria to grow if not taken care of). I didn’t realize this until i was in the parking lot. I came back in and asked her to fix it but she said «NO, it’s fine. I’m busy.» and refused to do anything to fix it… After paying $ 30 to get my nails done and having this experience i have decided i will most definitely NEVER… return again.
I have recently discovered Forever Nails next to the Orange Dinosaur. Great service, they take the time so it’s done right, and the prices are much more reasonable. Do yourself a favor and drive a few miles down the road. You will not be disappointed!

I went yesterday to this place to give it a try for eyebrow waxing, gel manicure shellac and regular pedicure. Eyebrows were fine, regular pesicure ok, but shellac was terrible. My nails don’t look even at all. I can’t come back today to make a complaint because i will be out of town but will do Sunday. I don’t recommend this place.

I’ve been here twice for pedicures now and have had good experiences both times. Water was clean, the pedicurist used gloves, etc. I’d go again.
They accept MC/​Visa. Tips are cash only.

I have been a regular customer of Garden Nails & Spa for over 2 years, and I have recently had an experience that has turned me away FOR GOOD! I recently went for a shellac manicure and was treated terribly. I was charged extra for nail polish removal, I was ignored by the manicurist, and I never received a hand massage as part of my manicure.
I do not recommend this location or its other location in Saugus (on the other side of Rt 1). They are not friendly and the services are very expensive.

Went during lunch with a friend. Never saw the tech take the tools out of a sterilizer, and she actually left to go wash the scrubby after using it on my feet! Health code requires a new one for each customer! {{{shudder}}}
Not worth the money — my friend’s polish was lumpy and she was going hone to redo it.
We had hopes for this location, given its close proximity to other spa services, Trader Joe’s, and Starbucks but we will never go back. We will spend the extra $ 5 and go to Nails & Co. in Peabody the next time.

I decided to give this place a shot because I didn’t feel like traveling to Winthrop for my usual nail shop. Mistake. I should have taken the trip.
The service and job done was good, but I paid 2x as much for it all. I can’t justify that cost on a regular basis. I rather drive the 40 minute round trip and get a comparable job and ½ the cost.
Also, though there’s an accepts Visa and Mastercard sign on the door, make sure you bring cash for a tip. They’ll tell you there’s an ATM in the Trader Joe’s but that’s a lie, you can buy something and get cash back though.

Absolutely the worst place I’ve ever been to for a pedicure. The worst. Stay away!!! Unless of course you’re a penguin who doesn’t mind ice cold dirty water… then by all means…
They overcharge too. And the nail techs smell too.