Public Storage

This is one of the best storage facilities I’ve used. The grounds and units are very clean and organized and the staff was amazing. Joann helped with finding the unit that was right for us and was extremely professional. We originally were going for a smaller unit and when we told her what we had planned she said the larger unit would serve our needs better. She still took us to the smaller one first to show us what she was talking about. She was beyond right, the first trip I brought over would’ve filled the smaller one!

I really like here a lot. very friendly and professional. .especially Joann and Lydia .they have been very helpful. and very friendly. .I love it here !!:)

Joann at the Golden Triangle Road location was amazing. She just took over this location two days ago and was handling all the little issues so kind and considerate. I am grateful to know that my property will be extra safe with Joann overseeing everything. Thank you

Closed out my account. The service I received from Megan and Milan was awesome. Megan’s eyelashes are beautiful. I forgot to ask where she gets them done at… anyways if you need storage this location is da one!

Very impressed! Professional, Nice place, clean, and Tara was genuinely nice! (as was the manager!) Was treated so well What a pleasure! Great deal too! And a great location, close to everywhere

Excellent costumer service. Very helpful and affordable deals and promotions. The office manager Milan helped us get a storage unit the very same day after being difficult and fickle. She even stayed late after closing to help us with paperwork and was very patient and accommodating. She made the experience very pleasant. And offered us tools (ie. Tape, boxes, rope) to help us move our stuff. All was done in about 15 mins and she answered and covered any questions and all information clearly and adequately. And we were able to move our stuff in the same day.

So far my experience with public storage has been great! When I called a week prior to needing the unit they were very helpful over the phone and were able to find me the best deal for what I needed. We moved in this morning and Nick was great and very helpful. He thoroughly explained everything we signed for and was very knowledgable with all the questions we had. We had an appointment and he was very prompt and quickly got us through the paperwork which was helpful being that we were in a tight schedule to get out things moved in. So thank you Nick for your help!

We have had a unit with Public Storage on Golden Triangle for several years.
We are very satisfied with our experience and the personalized attention we receive from Megan. Her professional and immediate responses to our questions and concerns
make our storage experience easy and effective.

My first experience with renting a storage unit and also Public Storage as a company. Yes, a little research will save you from the shock. You have to pay for a lock, you have to pay an extra $ 10 a month or so for insurance. Still the discounted first month made this place competitive price-​wise with other places I researched.
This particular franchise location was great to deal with overall. Nice, helpful employees. Great location. Nice reliable unit for the two and a half months I used it. Very easy access to the property and drive-​up unit. (Note that all of the units at this location are outdoor, drive-​up units, i.e. not climate controlled.) Never found it to be overly crowded. Great amount of space for the price. Good access hours.
Using the Public Storage website to reserve and handle account was convenient. Customer service was good overall. They called immediately when I booked unit. Called to confirm my check-​in appointment. Called again to ask for a «review» which almost gave me a heart attack (thinking there was an emergency with the unit) but they weren’t pushy. I guess the manager of this location just really wants reviews.
They do prorate, but only if you get out within the first week of a month. When I tried to get a discount, vacating my unit on the 15^th of the month I was told I would have to pay for the full month. Not a huge hassle. Overall, was very happy with my experience.

If the managers are on break and you don’t see the sign on the door, but you see the manager hide from the view of the door… Here’s my recommendation. Don’t knock on the door… one of the managers will give you an attitude and blame it on corporate office as to why they have an attitude. EVERYTHING WAS PERFECT as far as getting the storage unit and how simple the process was. But it all turned sour when I was given a SALTY attitude and continued to be called sweetie, thinking that would help hide the fact that she didn’t want to help me. I won’t put her name on the post.

Megan is a great manager, very helpful and nice!
Highly recommend this storage place!

Megan and Tara were extremely helpful when I went into the office. I got my fees paid for and they even helped me pay in advance to skip late fees. I will recommend this storage unit to everyone!

Never dealt with public storage and I don’t think I ever will. First of all the $ 1 for the first month is not very accurate. I ended up paying $ 50+ dollars (mandatory insurance, lock, fees…). Second issue is that the staff is not knowledgeble. I was told I could discontinue the service at any time and my rate would get prorated. Well when I had to do it, they said that I would have to wait till the end of the month to close it. When I told them that one of their employees told me that, they said I should have read the paper agreement (which I did afterwords and it didn’t mention that).I guess they just make their own rules.

Megan is amazing! She is so professional and helpful! I highly recommend this storage facility.

Great place to store things. Easy to get to. Megan is the most amazing customer service person I’ve ever met (in any industry): warm, kind, very professional, Super helpful, super responsive.
Would totally use this place again.

I have rented storage units for the past 40 years, and this is the BEST overall experience I have ever had. The ladies are polite and diligent,
the area is always. its a pleasure doing business with this group.
Dick Kyker
Studio Props, Inc
Spaces 20 & 21

I have rented 2 storage units from this facility, and had a quick, and professional check in process on both occasions. Megan was extremely efficient, and professional and made the whole reservation and check in process seamless and super easy. I will be back here agian.

I called to reserve a unit on a Friday. Corporate gave me a confirmation number and gave me a week to go in and physically secure the unit as mine. Less than 5 minutes after speaking with the corporate representative the storage company called to touch base — no problem. I told them I would be in to physically secure the unit within the week and the manager asked if she could follow up with me later in the week, I said sure. Little did I know this meant 2 – 3 phone calls a day!!! When I was finally able to answer their call I told the female worker the amount of calls I was receiving were becoming a nuisance. She rudely said she was calling to inform me the price had dropped but they wouldn’t call me anymore and hung up on me! Great customer service Public Storage! I will be taking my business elsewhere and encourage my family and friends to do so as well.