Sprint Store

Went in today with my IPhone. The charger didn’t fit in the port. My phone was dead & phone hadn’t been backed up sp I was a bit panicky. After explaining to the CSR what was going on with my phone, he took my phone to the tech. Within 5 minutes the CSR came out to tell me my phone was fixed & they were going to charge it for a while for me. They were very helpful & I was very happy.
Side note, this is the store I bought my phone & I have a sprint store a mile from my home but I prefer this store.

I had a great experience at this Sprint Store. I had scheduled a 530 appointment and when I got in the store I was greeted by Jerry who asked me what was it that I needed. I explained how my Note 5 home button and S pen was not working. He told tlme that it would take some time (up to two hours) to complete work to be done on my phone. I was explained that my phone would be wiped clean. I was told to take mt time to save any valuable info and pixs that I needed. Johnathan the Tech guy helped do diagnosis with my phone. It turns out that phone could not be fixed but I ended up getting a new Note 5. Both guys were very respectful and professional. I would definitely recommend making appointments online.

We went in and waited just about 20 minutes for a sales associate, which wasn’t too bad at all. The representative we had was nice but just not overly personable and was very pushy on the plans that he thought we should have. I understand he was looking to sell us a better plan, but we weren’t looking to make a change. It gets to a point where you stop pushing something that the customer is clearly not interested in. Read your buyer. After we made our decision, he again insisted on ‘running the numbers’ so we could visually see that his suggestion was a better deal. At that point, it didn’t matter if it was saving us anything, we wanted to stick with what we had. 25 minutes of him calculating our plan on a post-​it and showing us what he thought was better after we said several times what we wanted to do. He did not go through the phone’s functions with us or offer to remove any of the packaging. He simply activated the phone and sent us on our way. 45 minutes after purchasing the phone, we are in the parking lot and the phone breaks (since the plastic wrap got stuck on it). Screen is cracked and we go back into the store. I understand if there was nothing they could do to help us with the situation but the management just looked at us and had no emotion, no sympathy, no sense of understanding. Simply told us we didn’t ask them to take off the plastic, we didn’t purchase insurance and there was nothing that they could do. We were extremely frustrated (as anyone would be who just broke their new toy) but they had no desire to even try to make us feel like they cared. I was told that I needed to call Sprint Customer Care to see what they could do — why wouldn’t she offer to assist me with that since we just purchased the phone at their store? There was just no level of service whatsoever. Like I said, I understand if there was nothing she could do and couldn’t return it since we broke the phone after we purchased it and had no insurance. But at least act like you care and think of a few options to help us resolve this and get a new phone. She was completely content with us walking out of that store with a brand new broken phone and never shopping there again. We went to another Sprint store after that (Northshore) and they were so friendly and visibly felt our pain as they saw the damaged phone (at least it made us feel like they cared). They explained there was really nothing they could do, but at least they showed some sign of emotion and weren’t defensive. They advised us to go to Apple and luckily Apple saved the day. I will never buy another phone directly from Sprint, especially the Route 1 location. They have no focus on customer service, they are just there to run the business and aren’t willing to go any step above that. It’s a shame that there is no focus on service as that is most people’s #1 priority.

— Gostei muito do Costumer Service que foi oferecido pelo Vendedor Joao Felix. Hiper carismatico e atencioso, desde o inicio até o final da venda. Ví que se preocupou em fazer um excelente trabalho. Valew direct auto mall e muito Obrigado Joao!!!

This store sucks. 15 customers waiting and 3 workers just shooting the sh@! Just talking about nothing! What a waste of time dealing with this location. Wish I could give negative stars!

The worst customer service I have ever experienced at any retail store. I’ve been a long time customer of Sprint, greater than 14 years. I went into this location to purchase a tablet for my mom. As I walked in a mother and her son came in behind me. They were greeted and assisted promptly. No one even acknowledged I was in the store. So I started browsing on my own, surely someone would come over to see if I needed any assistance. There were 3 customers and 4 employees, including the manager. No one even acknowledged my presents. Finally, I politely walked over and asked if there was another Sprint store in the area. The manager looked up at me and said «we’ll be with you in a minute»… And went back to whatever he was doing. I left the store and just decided to purchase a tablet else where. I’m a very patient person and I don’t mind waiting, it wasn’t a busy day for me… I was more disappointed in the horrible customer service, lack of interest in helping the customer and disgusting attitude. This store needs to go under new management. ASAP.

By far, the worst customer service I’ve ever had. My boyfriend and I went in at 7pm on a weekday to open a new account and get new phones. They had 2 people helping customers (who both looked to be about 18 years old) and the manager walking around putting peoples names on a list and talking on his cell phone (instead of HELPING customers). After an hour, the manager finally came over to us and asked which phones we were looking to get — only to then inform us that they didn’t have any of the iphones in stock. So after waiting for an HOUR, we left with nothing. It felt to us as though he was just trying to thin out the crowd of people that were waiting so that they could leave promptly at closing time. Our suspicions were confirmed when we came out of the restaurant next door at 9pm and saw the store completely dark and empty. We will never go back to that location, and are also seriously considering not switching to Sprint after all.

Went to the sprint store in Saugus & representative Dave Skevenson waited on me. I wasn’t sure if I wanted the apple 6 or Samsung 5. When I was asking questions about transferring information over from old phone to new — his reply was we don’t do that — actually told me I had to go to the Apple Store to download my music because I told him I didn’t have a computer at home. He told me he couldn’t down load my music — my photos– nothing Dave said you couldn’t do any transfer from my old phone to a new phone. Only contacts. I left totally confused & powerless-​went to the Sprint Store in Stoneham & Traci waited on me — I asked her the same questions I asked Dave & her reply was «absolutely «we can do that!! she did everything NEVER lost old information had my screensaver picture on phone– emails– texts — phone messages, it was like Traci put an On switch on my Née Phone. took 10 minutes EVERYTHING Dave! your experience was horrible actually sucked it wasn’t like the store was busy there was 6 employees plus 2 customers one of them was me. You just didn’t want to help me just plain LAZY. I will never go back & will tell everyone .go to the sprint store in Stoneham Mass

If no stars were possible, this sprint store deserves to receive it. Evan B, the supposed sprint store manager, was rude, unintelligent, and condescending. After an hour and a half wait, we requested explanation why our position in the queue was slipping several positions (increasing our wait time). The answer we received was «I don’t know what to tell ya.» We asked if additional service could be provided by himself, and rather than help a disgruntled customer, he proceeded to stand in the corner dazed and confused by the mass of customers. We watched for several minutes while he stood emotionless and clueless as to what was going on.

Called and made an appointment for the same day at 1pm. Got there early, discovered the huge unmanaged crowd — the employees were not even keeping track of any kind of queue, which had to be started by a customer on a post-​it note — and decided to leave and come back right before my appointment time.
By that point they had their own queue somewhat operational, but my appointment was not on it. Turned out they had no record of my appointment! Then they completely failed to add my name to the queue.
So I left. I was going to renew my contract and upgrade to a new phone, but now I’m just plain done with Sprint. Glad I got a good look at their idea of customer service before I chained myself to them for two more years!

I received a text that I was eligible for a free upgrade to an iPhone 5s (I had a 4s) which was a pleasant surprise as I had only renewed my contract a year ago, I didn’t realize that I would be eligible so quick!
When I arrived for my appt for online pick-​up, I immediately was able to see a
Sales rep — Jacob S. He was so informative and well spoken and really made the whole experience a positive one. Trust me, I never thought I would be writing those words about a phone company but I felt compelled to write this because I hope he is recognized in some fashion for outstanding customer service.

Awesome! Yesterday I realized some of the pixels on my pcs screen on my HTC EVO 4g were out. I have the total equipment protection and it was fixed in under an hour. Jonathan did an excellent repair and replaced the entire screen! Definitely wasn’t a night mare like most other service providers are for repairs. Will definitely continue to use Sprint and planning to go back again for my upgrade. Thanks for saving the day for me :). Also there is a huge parking lot and plenty of places near by to visit while waiting for your repair.

Thanks sprint can’t believe how much I (we) depend on our cell phones !!!
Went in he looked at it hooked it up to computer and went to work on it, glad I went In early !! Their was no wait at all, Like I said I was haven melt down without it !!!
Plenty of parking !!!
Great thing is I had warranty, !! Highly recommend you have it, cost me nothing
Leavening with a smile on my face !!!
Also the tech was very helpful he fixed it within 25 mins
Thanks sprint !!!