FedEx Office Print & Ship Center

Customer service is the worst. The staff ignore you. If you go here, make sure you have plenty of time because it will take a while to get any help if needed or even pay for a project, an item or shipping etc.

Well they are excellent in terms of security and customer satisfaction. I have been shipping with FedEx for over 4 years now, and I highly recommend the company.

It’s always a bit of a nightmare here to get things to work, and to get help. I think it’s just par for the course for a lot of Kinko’s out there — but this one — wow, it’s a mess. The only saving grace is that I need this place to exist near me, and it does.

I have a horrible confession to make… I don’t own a printer. Crazy, right? And it’s not because I’m trying to be green and conserve paper or make some kind of Earth Day statement. I just don’t really need to print too many things. Everything’s more or less done by email these.
But on those special occasions, when I DO need a printer, I head over to this FedEx center (aka the artist formerly known as Kinkos). There’s always parking right in front. The computer station is self-​serve and never crowded. I just pop in my credit card, log in to my email, and print away. Five minutes and a few dollars later, I’m out the door with my printed documents in hand. And I didn’t even have to talk or make eye contact with any employees. This is about as turnkey as a business can get.
Bonus — they’re open late.

If I could give zero stars I would. The people working were incredibly rude and didn’t know anything about the store. They also moved as slow as molasses and nothing worked. They made what should have been a twenty minute trip over an hour and I just ended up buying ink to do my printing at home. Don’t waste your time here. It is also incredibly expensive. Worst place in earth. If I had a personal hell this would be it.

Wow! From the cast of characters that work here to how they handle customer engagement, I would make this the very last place you might want to come to. Numerous employees just looked at me instead of offering to help. It wasn’t until I mentioned «how many stars on Unilocal do they have?» that I was acknowledged.

This place has absolutely the worst customer service. The staff seems to be competent and friendly, but Fed Ex/​Kinkos has them so understaffed that there is always a long wait just to do the simplest of tasks. Be prepared to spend a far amount of time waiting.

I hate going here but sometimes have because of the convenience. I wish I had another option.

What happened to this place? I used to work with Ivey and a few other employees at this location, and things went smooth, fast, and correctly. I’ve been there 5 times in the last 2 months and it’s total chaos. Customers are yelling at employees because things are not what they ordered. Employees seem grossly under trained… and I can’t figure out who’s in charge.
I feel bad for the people who currently work there right now, seems like an upper management issue where somebody in some other part of the state is clueless to how bad this place has fallen apart.
It’s so bad, that I work across the street from this center, and I now drive to San Rafael for my corporate printing needs.

Unbelievable! Federal Express management had to get involved. I recently dropped off an envelope on a Wednesday to ship over night to my husband in Cleveland. I handed it directly to the person behind the counter at 3:40pm and NEVER did we think it would not get there the next day, Thursday. My husband was LIVID after checking the Tracking number the next morning to find the envelope with critical documents he needed for his following Friday flight to London, didn’t even make it for the 7PM pick-​up the day of drop off, AND it wasn’t scheduled to be picked up until 7PM on the day it was supposed to ARRIVE in Cleveland, that Thursday. The management at the main Federal Express number got involved and my husbands company was very upset, as flights and critical customer meetings had to be changed and I picked up the documents that Thursday. We will never use this location again, but now go the main one in San Rafael by Costco.

I’ve had to use this FedEx location a handful of times and have always had a good if not great experience. Once gentleman in particular has always been extremely friendly and helpful. The line is never too terrible and this guy has a sense of humor and is extremely detailed — he double checks to make sure your package is going to the right place before printing out the final paperwork.
Long story short — keep up the good work.
**NOTE** They do NOT have a notary, which stinks.

I’ve used the Sausalito KINKO for years. FedX may be doing a great shipping business out that locale, but the core services that most of us use it for don’t seem to be much of a ‘priority’ these days. They’re down to 3 color copy machines; 1 was out of order & the other 2 in need of drum roller maintenance (white fuzzy streaks across photos)

Went in just to print out a nice-​quality PDF an was there for at least 45 minutes! Only one of their three color copiers was working properly, leaving a line of frustrated customers. The staff is helpful and fairly knowledgeable but there were only 3 employees working the entire store… around 11 am… on a Tuesday… not a recipe for success, IMHO. I will say though, that when I finally got some help, the employee was very nice… though she did get black ink on a couple of my copies (but she gave me a refund on those).

I’ll never go back. Dropped off a 25 pound box and asked that it be sent as cheaply as possible and time was of no importance. After ‘Cody’ weighed the box and entered it in the computer she said «I was all set» but she didn’t mark the shipping label with anything so they sent it overnight — instead of a $ 100 charge it was $ 700+ when the shocked client called us the next day. When I called the store to ask what the heck happened the manager Cynthia remembered the package not being marked and said they tried to call our number to confirm what we wanted — we know there was no call or message-​Cynthia stating they couldn’t read our phone number and the policy is to ship everything overnight if in doubt. Conveniently, Cody didn’t recall me or the package at all. Funny how everyone else seemed to…
Instead of going to bat a little for me with Fed Ex corporate by vouching that Cody could have done better on the intake, Cynthia said it was my word against Cynthia and that Fed Ex would take the $ 700 out of the store’s ‘budget’, whatever that means. Too bad for them, my wife frequently ships art all over the world and wanted to find a company near her new studio in Sausalito.

The worst quality work and the worse customer service, staff are completely un-​trained, and have no idea what they are doing. Make sure you block at least an hour for the wait…

Very helpful staff and free WiFi. They are open pretty late which helps when something comes up unexpected.
I have also had good experiences with Ivy when I needed to print a project for work.

I’m a fan of this FedEx because of the customer service representative named «Ivy.» She deserves a promotion, a raise and a high five.

Kinko’s is never any good, but it’s what you call a necessary evil.
I had something printed, went to pick it up a half hour after they said it would be done. They couldn’t find it. I told them I’d be back in half an hour while they kept looking.
When I came back they still couldn’t find it. There was a line of disgruntled people waiting for things.
Finally I lean over the counter and look at the packages back there, and see my package is right on the counter in front of them!
I’d give one star, but as far as Kinko’s goes, this is probably a typical experience.

Ivy. Queen of the high rez. Nothing else needed. You got problems she got answers. Ivy.

Free wifi that is strong enough to be consumed from the Mollie Stone’s lot or while standing in line at USPS.
Ya Heard!