Matrix Computer Solutions, Inc.

I asked Jordan at a recent meeting if I could call or email him about a problem with my monitor. He jumped on it right then and gave me some great suggestions. As it turns, when I went to check on the things he suggested, it turned out I had a loose connection that was causing the problems. What a great help he was! It was great to have someone who really knows what he’s talking about and can help right away.

I was so lucky to find Matrix and get my tech problem solved the same day. These guys combine tech wizardry with lightspeed responsiveness and fair pricing that comes wrapped in the friendliest customer service I can remember.

These guys are awesome. We have called them on several occasions for issues ranging from critically urgent computer problems to subtle enhancements to our entertainment systems. They have given us solutions over the phone; they’ve brought new equipment to us; they’ve fixed, up-​dated, enhanced our existing systems; etc. In addition to bringing successful solutions, they also are courteous, professional and genuinely good people. I highly recommend Matrix.

Last Friday after my computer crashed and my regular tech person didn’t call back, I called Matrix on Saturday. A woman I know recommended Matrix highly. I am in business and needed the computer fixed. I spoke to Anthony. He asked questions, he listened carefully, and «got» my situation. From what he heard he kindly suggested it might be a better investment to replace my 7 year old, no longer supported, Windows XP. We made an appointment. Then, when I canceled our appointment after my usual tech called after I’d spoken to Anthony, he wouldn’t accept a consultation fee I offered for his time. I felt like I was talking to a mensch as well as an expert. I’m thinking of switching techs.
Jeannie S.

I returned from a business trip to discover that my desktop computer suffered a major failure. An afternoon spent troubleshooting the issue seemed likely with a strong possibility of losing important files. I phoned Matrix Computer and left a message. Within minutes I heard back from Anthony. He quickly identified that it might just be a minor hiccup and patiently guided me through a few steps via phone. Within minutes I was back on track – he even stayed on the phone to ensure all was operating as expected. The computer and my afternoon was saved! Should my computer ever fail again, Matrix Computer and Anthony will certainly be my first call. The professionalism and care in working with non-​technical customers are extraordinary.

I had the pleasure of working with Jordan back in 2005-​07 when he handled all of the IT issues for a small business where I was a partner at that time. He was always extremely helpful and very responsive to our technology issues. I now own another small business in Marin and, until recently, have mostly fumbled my way though our IT needs on my own. That all changed when I returned from a trip overseas to find that issues with my email exchange host had caused me to loose access to all of my emails, calendar, contacts and other pertinent data. In a bit of a panic, I called Jordan on his cell phone at 4pm on Thursday, July 3^rd (the evening before a long 4^th of July weekend). Jordan quickly called me back from on the road in Idaho and within an hour he was online working to solve my problems. He had everything back in working order before I got home from watching my kids walk in our local 4^th of July Parade the next day. I really can’t say enough about the overall level of service and, in particular, the incredible responsiveness that Jordan provides to his clients. In my case, he was a life-​saver (at least my work life). I highly recommend Matrix for your small business or personal IT needs.

My 2010 Dell tower started having problems with Outlook (PST files are corrupt and I cant seem to repair) and I believe that the hard-​drive is starting to go. Spoke to Tom about the issues over the phone and instead of a pricey repair (which would have benefited him) he suggested that based on the age of the machine it would be most advantageous to just buy a new one. He took the time to provide me with the best way to migrate my data and what to do should if I encounter any problems. I’m going with his recommendation and ordering a new machine tonight. I’m very impressed that he not only took the time with me on the phone but he also sacrificed the repair fees he would have made by repairing my outdated machine. When the time comes for other repairs or IT help I will definitely use Matrix.

We’ve been through a number of techs. Some good, some just kind of creepy. When Jordan started handling our computers, we felt like we finally found the perfect group. Whether its fixing issues remotely, or on site, it has been flawless. I particularly enjoy the on sites, because Jordan usually has his dog in the truck. She’s an angel.

We’ve been having problems with our WIFI connection for months and tried several different solutions — none of them worked. Jordan came over, took a look, diagnosed the problem and told us exactly what piece of equipment to order. Then he went to Best Buy picked up the other piece of equipment and put it all together for us. He also check in later to make sure it was all working! Jordan was responsive and on the ball and made it happen!

The skills and abilities found at Matrix Computer have impressed and saved me numerous times and I do not hesitate to recommend them for any job, big or small. These guys know what they’re doing, and do it quickly and professionally. They are easy to reach to ask a question, make an appointment, or fix a problem.
Their knowledge of computers is absolutely current, and they are great about talking you through the different options. From what I’ve seen, they really get to know their clients and can work well with people who are computer-​saavy, people who are not, and everyone in between.

I own a collision repair shop in Marin County. We’ve used Matrix several times, always in emergency situations. We all know the amount of stress that goes along with a crashed system, particularly while running a small business. I’ve found Jordan and his staff to be sensitive to such emergencies and to be of immediate help. It’s reassuring to know that there’s always someone there to help, just a phone call away.

I am so relieved to have finally found a company that can help me with my ongoing IT situations!
I own a digital marketing agency and my entire livelyhood is online… having computer problems is a big problem for me in my business!
Jordan and Mike are fantastic to work with and very unassuming that they know what the problem is… they listen and check all aspects to help solve the problem.
I will look no further for a trusted consultant with regard to my ongoing computer needs. Matric Computer Solutions rocks!
Give them a call. You will be glad you did!

I own a wealth management company in Marin Country. We rely heavily on our technology as it is the backbone of our business.
Jordan and his able staff are always available to respond to technology challenges we have. They are also great at helping us decide what to upgrade and how best to protect our data.
Technology is always changing and things are bound to go wrong. Have the Matrix Team on our side is invaluable.

I think it is admirable that this company has apparently garnered so many positive reviews.
Unfortunately, that was not my experience. I could not in good faith offer a positive recommendation or review.

Jordan is the consummate professional. As owner of Matrix Computer Solutions, his technical knowledge combined with his uncanny ability to navigate high stress situations has impressed me on many occasions. I have only worked with him for 3 months and I would recommend Jordan Gootnik and Matrix Computer Solutions for any IT solution need on a personal or enterprise level. Five Stars don’t do him and his company justice.
Jeremy Belk
CEO and Executive Creative Director

Everyone on the Matrix team is an IT professional. We have been using Matrix to service our home/​office computers for over 4 years and they are truly amazing. Always on time and deliver what they promise. They work hard to save us time and money. They are one of the few IT companies we have worked with that are actually a pleasure to have in our home and that we trust with personal and confidential information. Matrix exceeds our expectations each time they are called upon to help with a problem or suggest ways to improve our systems.
Highly recommend!

Being in the web design/​development and hosting business I get many request for computer and network related tech support. I have been referring Matrix Computer Solutions for many years and have only received rave reviews from all that have used their services

We’ve got a big 3 story house with many access points, etc… Matrix solutions came out and got the whole network working in no time. Great services, prompt, knowledgeable and polite. Highly recommended.

OK, so they haven’t actually laid hands on my computer… but, I was in a panic, I had a Serious Computer Problem, and so I just starting calling IT companies down the Unilocal list. I was getting more and more despondent, talking to Tech Surly and Tech Surlier, many of who cheerfully acknowledged my computer was dead, but still wanted me to haul myself and my dead computer in to be told it was toast.
Jordan called me back within one minute, professionally diagnosed my problem on the phone, gently told me it wasn’t a service they offered, but gave honest recommendations for places that would help. I now have hope! Thanks, Matrix!

Matrix helps you keep it simple. IT is usually the black box, but I’ve never felt that way when Matrix has helped us set up a majority of IT services we’ve needed.