Sausalito Pet Hotel and Spa

These reviews are very old and do not reflect the ownership of Becky and James. They take wonderful care of our dog, Cleo. She is very happy to see both of them, even when she is getting a bath! Please try this business for grooming and boarding. The boarding is like home with nice, large areas. They are not left in tiny kennels.

This place is great just like the location off the 101 in Sausalito, I have had a great experience, and I rarely do reviews, but I was completely satisfied with the services from grooming, and to the boarding when I had to leave out of town to go to my girlfriends cabin where dogs were not allowed. I will be coming back again next time my Pom Chow Paco needs to be groomed or stay the night at the Hotel !!! Thank you guys!!!

I am sure many may have had a positive experience at the Sausalito Pet Hotel & Spa, but unfortunately I did not.
I work in Sausalito, and came across the website and Unilocal reviews — which all seemed positive. My dog was just in need of a bath, nail trim, etc — no cut. I called to schedule a same-​day appointment, and Becky (I believe her name was?) was very nice and told me to drop off my dog in about an hour because she had to call the groomer in from Petaluma.
I went down to drop my dog off and had to wait a bit for Ellen (the groomer) to arrive. Becky said I could drop my dog with the man at boarding, but being my first time there, I wanted to chat with the groomer to explain what I wanted. After waiting about 20 minutes, the man from boarding came over and said he would sign me in and I could drop off my dog with him. I decided to, being that I had been gone for a while and needed to return to work. I filled out the information card, and dropped off Tommy (my golden retriever) with the man.
As I was walking out to my car, I passed Ellen (the groomer) as she was arriving– she had all of her dog cleaning supplies with her. She asked, «did you just drop off your dog?». I told her yes, and asked when I could expect him to be ready. She asked what I wanted done & I explained (just as I explained when I made the appointment) I wanted a wash, nail trim, etc. (no cut).
She responded, «WHAT? NO CUT? I drove all this way just for THAT? It’s a long way to drive for no cut!»
I took this to be incredibly rude, so I decided to go back in and get Tommy and forgo giving my business to someone who would treat a customer this way. When I went back in, she told me that her comment wasn’t rude and asked that I not take my dog because she is a «good groomer». I obviously did take him, and called her boss to explain what happened.
Becky did offer me a discount and a different groomer, but I decided to pass on that.

The new groomer they have there is the best! She gave my poodle the best haircut ever. She was kind to my dog Maggie, and she even left with the cutest bows in her ears!
I really recommend Sausalito pet Spa.

Took our dog here and will never do so again. STAY AWAY! «Butchered» does not begin to describe the haircut our dog received. Patches of hair are missing and our dog was cut in multiple places. Our dog is a mini schnauzer and her beard was completely cut off. Completely dissatisfied.

Franck is amazing with dogs and my terrier loved staying with him. He took her out hiking a ton and did a great job grooming her. His prices are also very fair.

I love French Franck! While I live in San Francisco, I am willing to trek all the way over to Sausalio to take my dear baby boy Booger (see photos in my profile) to the Sausalito Pet Hotel where Frank takes very good care of him.
Booger gets a big cushy space and he always comes home smiling, happy and smelling good. Rumor has it, French Frank and his staff take the dogs on walks on the beach! Love it!
I highly recommend the Sausalito Pet Hotel.