US Post Office

If I could give less than one star, I would! The postmaster simply does not care about the customers and that lack of caring sets the tone for the whole office.

This is the most incompetent post office I have ever seen the workers must be drunk delivering mail. I put a change of address form with this post office and they still delivered the mail to my old address. They have lost my social security card and it seems like the employees are waiting for their vacation and they work like they just got back from one. I’m irritated and disappointed most of the times I go inside or deal with them it’s disasterous! If you can avoid them please do or don’t go inside expecting competent working postal workers that is awake and ready to work go somewhere else… or beware.

This place doesn’t deserve a rating — it’s just one big fail! I am writing today after an unspeakably rude and unnecessary experience I just had — we are long long time customers of this post office, faithful patrons and local community members — being treated like a criminal and rudely threatened because my PO Box was full is unacceptable. There are a few kind and helpful employees at this location and it’s a shame that they have to work with such horrible people and deeply dysfunctional management — the few that are rude and dismissive and the ONE PARTICULAR PERSON THAT HAS NO BUSINESS EVER dealing with customers, as he is a disturbed unhappy man, a downright bully — all need to move along and find another vocation, because this one is clearly eating away at you and you’re just taking your misery out on all of us. It’s not even worth my time going into the story of what happened — but it’s worth it enough to come here and post something in the hopes that SOMEONE at this establishment of some notoriety checks their team and their employees and provides some communication and customer service training, or something — just DO SOMETHING — this is not the first time I’ve been insulted at this post office — it’s just sad… as well a little heartbreaking to see that all the other posts are exactly like mine and go back a long long way and still nothing changes.

Worst customer service. The people who work at this location — at least at the front counters are rude and dismissive. I have come to this location on more than one occasion, sometimes there is a line sometimes no line at all.
Doesn’t matter, the counter staff are consistently rude to the customer. They are curt, inflexible, and obnoxious.
I observed one woman explaining that she wanted to have her Mail on hold while she was away for the holidays. The post office worker was argumentative, aggressive and down right rude.
Will never come back here. I can get my stamps and other post office services elsewhere

I had an unexpected run-​in while attempting to mail a correctly addressed package to New Mexico. I was berated for not having customs forms, and then corrected when I said that NEW Mexico was within the United States. I explained that it was indeed a state and suggested that they look up the zip code I was attempting to use. I got customs forms thrown at me. Seems like info such as «what are the US states» should be known to postal workers.

Unfortunately this place needs a revamp in customer service, more staff support, and a outgoing packages box. waiting in line for more than 5 min just to drop off a package is ridiculous and having only one clerk with a line of more than 10 people is absurd. this is the only post office box in Sausalito, slow or not they should always be ready for a rush. USPS HQ needs to review these horrid reviews and do something about it.
THIS IS WHY EVERYONE HATES THE USPS AND GOES TO FEDEX/​UPS they actually work for their money.

Why don’t they answer their phone? It’s almost 5 p.m., and I have not seen the mail person. I have an envelope that needs to be picked up today. I will know if he didn’t come by because my envelope is still in there. It’s so frustrating. I swear I think he skips delivering mail sometimes. And what kind of business doesn’t answer their phone???

I’ve been coming regularly to this post office for years, and have had nothing but the best service. But recently, an employee at this branch has been incredibly rude to me — three times in a row! While I don’t want to mention her name here (she’s a middle aged white lady), I do want to warn people that they may face incredible, unnecessary rudeness by this employee. She insulted me in front of another customer with such casual indifference, and I wasn’t even doing business at her register. At one time, she was quite nice. Where she developed this obnoxious attitude from, I have no idea!

I can’t believe that I could walk into a post office in a nice town like this and receive such discourteous treatment. I was dressed down in front of a whole line of customers by the loudest, rudest, belligerent clerk imaginable. It was concerning mail clearly addressed to me, but a computer glitch that prints «unit» instead of #. This imbecile lets out a tirade in a demeaning tone, in marginally understandable English at the top of his voice, telling me I should move to another town. Never have I been treated so poorly, and this wasn’t the first time.
If there was any way to give this place less than one star, based on this individual, I’d do it. But hey, he’ll still have his job anyway.

Called multiple times and no one ever answers the phone.

I’m only giving it a one because our regular carrier always delivers the mail. But if he’s on vacation, it’s a crap shoot.

I’m rounding up here from a 1.5 because I did see some improvement the last ten years. The worst post office I ever had the misfortune of being close to. I actually had a manager LIE to my face about a local mail delivery slot being taped up «for a long time». Hard to comprehend the depth of incompetence and job paranoia here, but it’s deep. I think it is an understatement that the employees resent the customers here because they can’t afford to live here themselves, and they should definitely transfer somewhere else. I suspect this is a dumping ground for the worst.
Any post office in the Bay Area is better than this one, and like everyone else here, I am not going to tell you where I go.
Good luck.

Came in for a passport renewal appointment, only to be told that I had to reschedule because their camera equipment was down. When I mentioned that being given no heads up to this fact beforehand was «a little annoying,» the woman was very defensive and mentioned that I could just walk over to Kinkos and have my photo taken there, but that I «needed to hurry because I have more appointments after you.» I left to go to the next room and fill out a portion of my form, before heading over to Kinkos, only to hear the two front desk women talk smack about me from the other room. Professionalism at its finest! I have worked in customer service plenty of times and have always had the decency to make sure the customer has left the building before beginning a tirade! Come on!

Over the 20 years I have been coming to this Post Office, I have to say that most of the folks working there have been very helpful and quite cordial. Even the counter guy who’s constant demeanor seems to suggest that he’d rather be somewhere else has done all right by me. There’s another guy who works there that always seems to be mad at the world. I do try to avoid him. The lines can be long and slow, and I’m sorry they removed the postage machine in the outer lobby. But hey — they usually have what I need, they haven’t lost or broken anything of mine, and there’s always easy parking. I hope they all have long and happy lives. Even the crabby guy.

They don’t answer the phone. I’ve been trying to call them — at (415) 332‑0227 — and the calls just don’t go through; I get a busy signal. Tried a dozed times, with multiple phones.
USPS says a package was delivered, but I was home at the time that it says it was delivered, and I didn’t get a package and, as usual, neither the doorbell nor knocker was sounded.

Amazingly courteous… Without getting into unnecessary specifics, what I needed done was quite beyond the normal duties of the postal service. Not only did they do it without so much as a hesitation, they were the ones who offered to do it for me.
As for the handful of bad reviews I read here… I can only guess what happened but the planet’s full of folks who see things from their own perspective and lack the desire or ability to see it from anyone else’s. If something doesn’t go their way, then they are prompt to blame whoever doesn’t do what they ask. If the post office had the opportunity to respond, I am CERTAIN a thoughtful facility like this would have an excellent rationale.
Saulsalito should be quite content with their mail service.

I’m not really sure why everyone has such an issue with this post office. I went in there this last Tuesday around noon to mail a package and there was no line at all!
I have also been in here around the holidays and yes I had to wait in a long line but what else can you expect around that time of year?
The staff are kind and the location is both convenient and has a large parking lot.
It is a post office located in a city of only 7000 people so don’t expect it to be overstaffed. I’m sure they only have on average two people working the counter at a time.
Oh but yes the lack of the self automated machine is very annoying and I’m not sure why they don’t have one.

This place is always fairly dead and the people working there are moderately friendly. I have two small gripes:
1) Pathetic supplies — I just need a few USPS boxes and they were out of nearly everything.
2) Lack of a self-​service machine. It would make my life so much easier if they had one of those terminals. But no, I get stuck behind someone who has apparently never shipped a package before. *facepalm*

I recently mailed an envelope of flyers to someone that has a POB in Sausalito. The envelope was returned to me marked, «Priority Postage,» «Postage Due $ 2.99.)
The envelope weighed 5.8oz, and was sent First Class, which is correct according to the post office that I took it to here to see.
It all boils down to the incompetent employees at the Sausalito post office, that don’t know what they’re doing. If I could give them zero stars, I would do so for not knowing how to do their job.

So a couple of my Christmas presents mailed from Sausalito USPS were opened and the gift cards were stolen. Then they noticeably resealed the package. I’m not saying the people in Sausalito are responsible but this was where I mailed them and this is not surprising from an organization plagued with uninspired attributes.
PS: I canceled the cards before they could be redeemed so someone is in for a surprise at the end of a costly dinner.